ERP & Business Systems Manager

Danby is searching for an ERP & Business Systems Manager to lead business systems alignment, operational support, and delivery across NetSuite, EDI, and related integrations. Acting as the connection between the business and IT, this role translates operational needs into clear priorities and ensures dependable execution.

Reporting to the IT Manager, this position coordinates delivery across Infrastructure, ERP & Business Applications, and partners closely with the Full Stack Developer who leads EDI development. The manager oversees team execution, support expectations, process documentation, and vendor relationships, relying on technical specialists for configuration and development.

KEY RESPONSIBILITIES

ERP, EDI & Order-to-Cash Support - 30%

• Own business-systems accountability for the ERP (currently NetSuite) and the supporting EDI ecosystem, ensuring continuity, reliability, and effective support.
• Document the end-to-end Order-to-Cash process, including system touchpoints, handoffs, exceptions, and support ownership.
• Establish clear maintenance, incident response, escalation, and knowledge-transfer expectations for ongoing operations.
• Coordinate resolution of recurring system issues affecting order intake, fulfillment, shipping, invoicing, and customer service.
• Identify process and system risks, strengthen controls, and drive sustainable improvements through the technical team.

People Leadership & Agile Delivery Management - 30%

• Lead and coordinate ERP and business applications delivery through the relevant technical leads, work with the Business Analyst on requirements and priorities, and coordinate EDI delivery with the Full Stack Developer.
• Partner with the Full Stack Developer at the same management layer to align development priorities, dependencies, and outcomes.
• Apply project management practices where needed to manage intake, backlog prioritization, delivery plans, milestones, resource capacity, blockers, and measurable service outcomes.
• Coach and mentor team members, providing regular feedback and supporting professional development.
• Lead the team using Agile and Scrum as the primary delivery framework: facilitate stand-ups, backlog refinement, sprint planning, reviews, and retrospectives, and drive continuous improvement (with Lean principles applied throughout), managing work in Jira.
• Act as Scrum Master (training provided): support the development team to stay focused on delivery, remove blockers, and work closely with the Product Owner (the IT Manager) on backlog priorities and sprint goals.
• Ensure requirements, testing, user acceptance, documentation, go-live readiness, and support transitions are completed.
• Track progress, risks, and dependencies; communicate realistic commitments and escalate decisions promptly.
• Review and approve team time cards, ensuring accuracy and timely submission.

Business Partnership, AI Adoption & Process Improvement - 25%

• Serve as the primary bridge between business leaders, operational teams, and IT technical resources on ERP/EDI matters.
• Engage Sales, Finance, Operations, Supply Chain, and other departments to translate business needs into actionable requirements.
• Support escalations from across the organization, and plan and deliver clear communications on projects, changes, and incidents.
• Facilitate process mapping, stakeholder alignment, scope definition, acceptance criteria, and business readiness for proposed changes.
• Apply Lean methodologies (eliminating waste, value-stream mapping, continuous improvement) to simplify workflows, reduce rework, and improve support handoffs.
• Partner with the IT Manager on the systems roadmap, balancing business value, delivery capacity, and operational stability.
• Embrace and adopt AI: integrate Claude, ChatGPT, and Copilot within ERP & Business Systems workflows to improve productivity, documentation, analysis, and support.
• Act as an influencer for the teams and users this role works with: build confidence and skills, share what works, and encourage adoption of AI tools.
• Partner with the IT Manager and the AI Automations Solution Architect on AI use cases, guidance, and best practices.

Vendor Management & Operational Governance - 15%

• Manage ERP and EDI vendors, implementation partners, and support providers, including service performance and escalations.
• Oversee vendor commitments, support tickets, service levels, costs, renewal inputs, and delivery of agreed outcomes.
• Coordinate trading-partner and integration changes with vendors, internal leads, and the business through testing and deployment.
• Review and approve vendor invoices within delegated authority, validating them against agreed services and costs.
• Maintain concise operating metrics, project status, process documentation, and action plans for recurring incidents.

IDEAL CANDIDATE PROFILE

• 5+ years of experience in ERP, EDI, business systems, or related technology operations, including at least 3 years in a team leadership role.
• Experience in manufacturing, rental, retail, B2B, and distribution environments, ideally in companies similar to Danby: consumer products and appliances, wholesale, e-commerce, import/export, and supply chain and logistics, with a strong understanding of Order-to-Cash dependencies.
• Hands-on ERP experience is a must, along with practical EDI experience. NetSuite experience is a bonus; deep technical administration or certification is not required.
• Proven ability to lead full-time and contract technical resources, set expectations, manage delivery, and hold teams accountable.
• Business-minded communicator who builds trust, clarifies requirements, manages competing priorities, and resolves issues constructively.
• Experienced middle manager who coaches teams, handles escalations, and communicates effectively with stakeholders at all levels.
• Experienced in vendor management, operational support models, process documentation, and cross-functional improvement initiatives.
• Project management skills and experience are a strong asset, with Agile and Scrum as the primary focus.
• Proficient with Claude, ChatGPT, and Microsoft Copilot, with hands-on experience applying them to real work, and the ability to teach others to do the same.
• A strong influencer who builds enthusiasm, earns trust at all levels, and encourages adoption of new tools and ways of working among the teams and users they work with.
• Strong practical knowledge of Agile and Scrum, including backlog management, sprint ceremonies, and coaching teams to deliver iteratively. Scrum Master training will be provided; formal Agile/Scrum certification is preferred, not required.
• Strong understanding of Lean methodologies, with the ability to apply them to streamline processes and eliminate waste.
• Working knowledge of Jira for backlog, sprint, and ticket management.

Please note that Hybrid Schedule required that all employees be in the office every Tuesday, Thursday and Friday.

Why Join Danby

• High-impact, autonomous role with ownership over your region
• Competitive base salary ($85,000 - $90,000)
• Comprehensive benefits package (health, dental, and more)
• Employer-paid benefits and defined contribution pension plan
• Opportunities for growth, development, and tuition reimbursement
• Collaborative, supportive team environment with strong cross-functional partnership

Equity, Accessibility & Accommodations

Danby Products Ltd. is an equal opportunity employer committed to fostering an inclusive, equitable, and barrier-free workplace. Accommodations are available upon request throughout the recruitment process.

We welcome applications from all qualified candidates. While AI-enabled tools may support parts of our hiring process, all decisions involve human review.

This posting reflects a current vacancy. We thank all applicants for their interest; however, only those selected for an interview will be contacted.