Executive Meeting Manager

Position Summary

Located on Vancouver’s waterfront, Pan Pacific Vancouver offers 503 guest rooms, over 42,000 square feet of event space, two waterfront restaurants and Pacific Club accommodations, with views of the harbour, mountains, Stanley Park and city skyline.

We are recruiting a driven Executive Meeting Manager to sell and service meetings, social events and groups under 50 rooms. This role develops new business, converts enquiries and manages assigned bookings from initial contact through event completion and follow-up. Working closely with Sales, Revenue Management and hotel operations, the Executive Meeting Manager grows guest room, catering and meeting room revenue while delivering a seamless client experience.

About You

You are a proactive sales professional who enjoys both winning business and bringing events to life. You build strong relationships, negotiate confidently and follow through on details. You are comfortable prospecting, managing competing deadlines and coordinating hotel teams to deliver what has been promised.

About Us

We are an enthusiastic, experienced team that takes pride in exceptional guest service and a collaborative approach. Pan Pacific Vancouver offers competitive compensation, a comprehensive benefits package and pension plan, hotel perks, team activities and a positive work environment.

Key Responsibilities

• Achieve individual and team revenue and sales activity goals, with accountability for guest rooms, catering, meeting room rental and related revenue within assigned business.
• Prospect for new business and grow existing and past accounts through sales calls, referrals, networking, industry events, site inspections and timely follow-up.
• Respond promptly to enquiries and qualify each opportunity, including budget, guest room requirements, meeting space, food and beverage needs, dates and decision timelines.
• Prepare tailored proposals and negotiate contracts within approved pricing and authority guidelines. Work with Sales and Revenue Management to protect rate integrity and secure profitable business, particularly during need periods.
• Manage the full booking and servicing process for assigned social events and groups under 50 rooms, acting as the client’s primary contact from enquiry through departure and post-event follow-up.
• Identify opportunities to increase revenue through additional guest rooms, food and beverage enhancements, meeting space and other hotel services.

Page Break

Key Responsibilities Continued

• Confirm event details and prepare accurate Banquet Event Orders, group resumes and related documentation, including timelines, room setups, menus, dietary requirements, guarantees, audiovisual needs, special requests and billing instructions.
• Coordinate guest room blocks, rooming lists, reservation cut-off dates, pickup and special requirements with Reservations and Front Office; monitor contractual commitments and communicate changes promptly.
• Work closely with Banquets, Culinary, Front Office, Reservations, Housekeeping, audiovisual partners and other departments to communicate requirements and deliver contracted arrangements.
• Participate in event order reviews and planning meetings, conduct pre-event meetings as required, and remain available during assigned events to resolve concerns and support client satisfaction.
• Confirm deposits, payment arrangements and final guarantees by agreed deadlines. Review final charges with Accounting, resolve billing questions and follow up on outstanding items.
• Maintain complete and accurate account records, contracts, activities, follow-up reminders and booking details in hotel sales and catering systems; provide timely pipeline, revenue forecast and sales activity updates.
• Conduct post-event follow-up, obtain client feedback and secure repeat bookings and referrals. Maintain knowledge of hotel offerings, competitors and local market opportunities.
• Follow hotel policies, service and safety standards, and perform other related duties as assigned.

Competency Profile

The successful candidate is a committed, results-driven professional who balances commercial judgement with attentive client service. Strong relationship building, negotiation, organization and problem-solving skills are essential, together with the ability to work independently and coordinate effectively across departments.

Selection Criteria

• Minimum two years of successful hotel sales or catering sales experience at a managerial level in a comparable hospitality environment, with a demonstrated record of achieving revenue goals.
• Experience selling and servicing meetings, social events and small groups, including guest room blocks, event detailing and Banquet Event Orders.
• Strong prospecting, account qualification, proposal writing, negotiation and closing skills, with an understanding of hotel pricing and revenue opportunities.
• Excellent written and verbal communication, interpersonal skills and attention to detail; ability to manage multiple bookings and deadlines in a busy environment.
• Proficiency in Microsoft Office and hotel sales and catering systems; experience with Opera is an asset.
• Flexibility to work evenings and weekends as business requires.