Field Operations Supervisor

Company Description Teleco is a locally owned Managed Technology Service Provider that has been delivering innovative solutions in Thunder Bay and Northwestern Ontario since 1985. The company offers scalable, outsourced IT and technology services that help businesses reduce costs, improve service levels, and proactively manage their technology roadmap. Teleco’s portfolio includes business phone systems, managed IT and cybersecurity, surveillance and access control, AV solutions, and structured data cabling. Guided by values such as integrity, innovation, dependability, leadership, philanthropy, commitment, and personal growth, Teleco fosters a collaborative team culture focused on outstanding customer experiences. The company’s success is directly tied to the success of its clients, and Teleco takes responsibility for providing proactive, value-driven technology partnerships.

Role Description Teleco is seeking an experienced, hands-on Field Operations Supervisor to lead and oversee our field services team, coordinate technical projects, and ensure the consistent delivery of high-quality installations and exceptional customer service.

This is a working supervisory position with direct responsibility for the day-to-day management, scheduling, performance, and technical support of Teleco's field employees and installations.

The Field Operations Supervisor will assign work, provide direction, monitor project progress, approve completed field activities, conduct quality inspections, and address technician performance concerns.

While the primary focus is leadership and operational oversight, the Supervisor will also provide hands-on technical assistance when required for complex installations, troubleshooting, training, or project support.

The ideal candidate combines strong technical expertise with leadership, organizational skills, sound judgment, and the ability to hold team members accountable while fostering a positive, collaborative working environment.

QUALIFICATIONS & REQUIREMENTS

• Extensive hands-on experience installing, configuring, troubleshooting, and servicing security systems and structured cabling infrastructure.
• Previous experience as a lead technician, senior technician, field supervisor, or in a comparable technical leadership role.
• Demonstrated ability to supervise employees, assign work, provide feedback, and address performance concerns.
• Strong technical knowledge of CCTV, access control, Cat6, fibre optic cabling, and related network infrastructure.
• Experience coordinating field projects, technician schedules, and multiple job sites.
• Strong understanding of quality assurance, installation standards, and professional workmanship.
• Excellent organizational, communication, leadership, and interpersonal skills.
• Strong decision-making, problem-solving, and conflict-resolution abilities.
• Ability to balance operational priorities, technician support, and customer expectations.
• Knowledge of Ontario workplace health and safety requirements and applicable supervisor responsibilities.
• Proficiency with Windows-based applications, mobile field tools, and electronic project documentation.
• Ability to perform field work safely, including work at heights when appropriately trained and authorized.
• Valid G-class Ontario driver's licence.
• Willingness to travel to customer sites and out-of-town projects as required.
• Ability to meet applicable customer site-access and background screening requirements.

Full job description - https://teleco.ca/our-story/careers/