Field service technician

Job Summary

The Field Service Technician is responsible for service, installation, and support of Weinig/Holzher equipment for the furniture, cabinet, millwork, molding, lumber and other related industries.

Primary Areas of Responsibilities

• Responds to customers in a pleasant, professional, and timely manner
• Maintains / develops rapport with customers by examining complaints; identifying solutions; suggesting improved methods and techniques; recommending system improvements
• Diagnose errors or technical problems and determine proper corrective actions
• Document service and installation actions by completing work orders, parts forms, and inspection reports. Ensure these reports are returned promptly for processing
• Instruct and provide training to customers and colleagues on proper use regarding applications, operation and maintenance, hardware failures, software and programming
• Assist customers to achieve optimum efficiency and machine reliability
• Updates job knowledge by participating in educational opportunities; reading professional industry publications

• Increase the value of the service call by seeking to apply additional service or parts where possible
• Development of Weinig Holzher Canada’s service business

• Other duties as assigned

Education, Experience, Skill and Requirements

• Mechanical, electrical/electronics skills with industrial/capital equipment
• Experience with computers, pneumatic and hydraulics
• Drive systems, PLC, programming logic
• Experience in the woodworking industry a plus
• Class 5 Driver’s License with a clean driver abstract
• Provide a reliable vehicle for business use appropriate of a service technician
• Ability to adapt to changing priorities and processes, work effectively under pressure
• Proficient with computers (Microsoft Office and Windows, CAD/CAM software)
• Ability to take direction and offer positive feedback
• Standard hand tools required
• Lift and carry weights of 50 pounds or more

• Ability to work on all components of equipment, above, below or around
• Ability to work independently and make decisions combined with the ability to work as part of a team and share information

• Excellent customer service skills
• Strong time management and organization skills with a keen attention to detail
• Valid Passport for out of country travel
• Current immunizations and vaccinations for domestic and international travel

Working Conditions

• Possibility of exposure to flammable substances, Dust particulate, load noise
• Work “on call” or outside of regular hours if required
• Long periods of, sitting, standing, crouching, lifting and bending
• Travel on short notice and for extended periods may be required

Health and Safety

Safety is critical in all Weinig Holzher Canada Operations and this position plays a key role in ensuring the safety of Weinig Holzher Canada staff, customers, the public and the environment by being a leader in safety behaviour and communication. Employees are expected to:

• Complete safety training as required
• Complete code of conduct training
• Have a knowledge of and apply safe working practices and procedures
• Act in accordance with Health and Safety Legislation and Practices
• Act in accordance with company safety policies and practices
• Wear PPE as required

This position is Safety Sensitive and requires compliance with Weinig Holzher Canada’s Drug and Alcohol Policy.

Disclaimer - Job descriptions are not intended as, nor should they be construed to be, exhaustive lists of all responsibilities, skills, efforts or working conditions associated with a job. They are intended to be accurate reflections of the principle job duties and responsibilities and are guidelines subject to change.