Field Service Technician (Concord)

Overview Si ce poste est situé au Canada, veuillez visiter notre site français à l’adresse suivante : https://careerscafr-kmbskonicaminolta.icims.com/jobs et rechercher le numéro d’emploi indiqué ci-dessus afin de consulter cette offre d’emploi en français. “This posting reflects an existing vacancy that we are actively recruiting for.” Join Our Team as a Field Service Technician! Are you passionate about delivering top-notch technical support and problem-solving? We're seeking a skilled Field Service Technician to join our dynamic team in the printing industry. If you thrive in a fast-paced, innovative environment and have a knack for troubleshooting, we'd love to hear from you! We’re looking for a Field Service Technician to join our team! Open and Honest. Customer-centric. Innovative. Passionate. Inclusive & Collaborative. Accountable -------------------------------------------------------------------------------------------------- Nous recherchons un Technicien en route- Associé de systèmes de bureau pour rejoindre notre équipe ! Ouvert et honnête. Axé sur le client. Innovant. Passionné. Inclusif & Collaboratif. Responsable. Le technicien assure la maintenance et la réparation des produits multifonctions et résoudre les problèmes de numérisation/impression des clients tout en maintenant des relations efficaces avec les clients et le service commercial. Responsibilities What you’ll do here Provide on-site maintenance and repair services for printing equipment. Diagnose and resolve technical issues efficiently to minimize downtime. Conduct regular equipment inspections and preventative maintenance. Install, configure, and calibrate printing machines for optimal performance. Collaborate with clients to offer exceptional customer service and support. ------------------------------------------------------------------------------------ Ce que vous ferez ici : Maintenance et réparation des produits multifonctions et résolution des problèmes d'impression des clients. Effectuer un service sur site des produits multifonctions. Maintenir des relations efficaces avec les clients et les ventes. Maintenir les pièces et la gestion des appels ainsi que des dossiers précis pour atteindre les objectifs KPI. Responsabilité d'apprendre de nouvelles technologies. 5 % - Références et promotion de produits auprès des clients existants 95 % - dépannage et support client Comprend le budget des pièces du territoire et le contrôle des stocks. Doit suivre les politiques et procédures établies par KMBS. Effectuer d'autres tâches pertinentes assignées par la direction. Qualifications What you bring to the table Proven experience in servicing and repairing printing machinery. Strong mechanical and electrical troubleshooting skills. Familiarity with a range of printing technologies and systems. Excellent communication and customer service abilities. Ability to work independently and adapt to various client environments. Why Join Us? Opportunity to work with cutting-edge printing technology. Competitive compensation and benefits package. Collaborative and supportive work environment. Continuous learning and development opportunities. Contributing to an industry leader's success. If you're ready to take your expertise to the next level in the exciting field of printing technology, we encourage you to apply today! Become an integral part of our team, driving excellence and innovation in the printing industry. What We Offer Salary Disclaimer Compensation Range: $41,168.42– $59,179.24 annually. Konica Minolta is committed to transparent and equitable compensation practices. Our pay structure is designed to support employee growth, allowing individuals to progress through the salary range as they advance in their role. Actual base pay offered will vary based on a candidate’s skills, experience, job‑related knowledge, geographic location, and specific business needs. Benefits and employee perks: Comprehensive health coverage plan that includes medical, dental and vision Life insurance, disability and wellness programs Tuition Reimbursement Program Vacation, Paid Personal Time and Sick days Matching RRSP contribution Employee Discounts Employee and Family Assistant Program And more. ______________________________________________________________________ Ce que vous apportez : 0-2 ans d'expérience technique/réparation d'équipements électroniques ou logiciels. Connaissance de base de l'impression sous Microsoft OS et des concepts réseau courants. Conscience de base des solutions courantes. Certifications de systèmes de bureau de bas à moyen de gamme. Notions de base sur la théorie des couleurs. Bonnes compétences verbales et écrites. Travaille de manière indépendante, nécessite de l'aide de temps en temps. Doit être positif, ouvert, autonome et engagé à développer et maintenir de solides relations avec les clients. Les déplacements au Canada et aux États-Unis sont requis. Le candidat doit fournir et maintenir des documents de voyage valides à ses frais. Véhicule personnel et possession d'une assurance valide avec une couverture appropriée et un permis de conduire valide en bon état. Possibilité de travail de garde et en dehors des heures normales de travail. La formation peut nécessiter des déplacements après les heures de travail et des séjours, y compris les week-ends. Doit obtenir la certification de niveau associé. Voyage dans le territoire assigné, certains travaux hors territoire. Diplôme d'études secondaires ou équivalent. Certification CompTIA A+ CompTIA Net+ Certification Certification CDIA+ CompTIA, Microsoft MCP ou certification MCITP (ou expérience équivalente). English proficiency is required for this position as the incumbent will regularly communicate and collaborate with customers, employees, and business partners across Canada and outside Quebec. These communications are an essential part of the role and cannot be performed solely in French. La connaissance de l’anglais est requise pour ce poste, puisque le titulaire devra communiquer et collaborer régulièrement avec des clients, des employés et des partenaires d’affaires à travers le Canada et à l’extérieur du Québec. Ces communications constituent une composante essentielle du rôle et ne peuvent être effectuées uniquement en français. #KM About Us This posting reflects an existing vacancy that we are actively recruiting for. About Konica Minolta Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 marks Konica Minolta’s 20th anniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact,” and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta’s bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation. Konica Minolta is proud to be ranked on the Forbes 2025 America's Best Large Employers list, included on CRN’s MSP 500 list numerous times; recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence’s BLI 2025 and 2021 A3 Line of The Year and BLI 2021-2023 Most Color Consistent A3 Brand Awards for its bizhub One i-Series. For more information, please visit Konica Minolta online and follow it on Facebook, YouTube, LinkedIn and Twitter. Konica Minolta operates on a North American Shared Services model, which aligns cross-border priorities and enhances delivery to its field organization. This combines service functions in the U.S. and Canada, ultimately providing more resources to support areas such as sales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal. Salary Disclaimer Konica Minolta is committed to transparent and equitable compensation practices. Our pay structure is designed to support employee growth, allowing individuals to progress through the salary range as they advance in their role. Actual base pay offered will vary based on a candidate’s skills, experience, job‑related knowledge, geographic location, and specific business needs. AI Disclosure Konica Minolta Business Solutions (Canada) Ltd., or its authorized third-party contractors, may employ Artificial Intelligence technologies to support elements of the recruitment process. Notwithstanding this, Applications are reviewed by our recruitment team, who always make the final hiring decision. EOE Statement Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law. Konica Minolta Business Solutions, U.S.A., Inc and Konica Minolta Business Solutions (Canada) Ltd. are equal opportunity employers.
What you’ll do here Provide on-site maintenance and repair services for printing equipment. Diagnose and resolve technical issues efficiently to minimize downtime. Conduct regular equipment inspections and preventative maintenance. Install, configure, and calibrate printing machines for optimal performance. Collaborate with clients to offer exceptional customer service and support. ------------------------------------------------------------------------------------ Ce que vous ferez ici : Maintenance et réparation des produits multifonctions et résolution des problèmes d'impression des clients. Effectuer un service sur site des produits multifonctions. Maintenir des relations efficaces avec les clients et les ventes. Maintenir les pièces et la gestion des appels ainsi que des dossiers précis pour atteindre les objectifs KPI. Responsabilité d'apprendre de nouvelles technologies. 5 % - Références et promotion de produits auprès des clients existants 95 % - dépannage et support client Comprend le budget des pièces du territoire et le contrôle des stocks. Doit suivre les politiques et procédures établies par KMBS. Effectuer d'autres tâches pertinentes assignées par la direction.
What you bring to the table Proven experience in servicing and repairing printing machinery. Strong mechanical and electrical troubleshooting skills. Familiarity with a range of printing technologies and systems. Excellent communication and customer service abilities. Ability to work independently and adapt to various client environments. Why Join Us? Opportunity to work with cutting-edge printing technology. Competitive compensation and benefits package. Collaborative and supportive work environment. Continuous learning and development opportunities. Contributing to an industry leader's success. If you're ready to take your expertise to the next level in the exciting field of printing technology, we encourage you to apply today! Become an integral part of our team, driving excellence and innovation in the printing industry. What We Offer Salary Disclaimer Compensation Range: $41,168.42– $59,179.24 annually. Konica Minolta is committed to transparent and equitable compensation practices. Our pay structure is designed to support employee growth, allowing individuals to progress through the salary range as they advance in their role. Actual base pay offered will vary based on a candidate’s skills, experience, job‑related knowledge, geographic location, and specific business needs. Benefits and employee perks: Comprehensive health coverage plan that includes medical, dental and vision Life insurance, disability and wellness programs Tuition Reimbursement Program Vacation, Paid Personal Time and Sick days Matching RRSP contribution Employee Discounts Employee and Family Assistant Program And more. ______________________________________________________________________ Ce que vous apportez : 0-2 ans d'expérience technique/réparation d'équipements électroniques ou logiciels. Connaissance de base de l'impression sous Microsoft OS et des concepts réseau courants. Conscience de base des solutions courantes. Certifications de systèmes de bureau de bas à moyen de gamme. Notions de base sur la théorie des couleurs. Bonnes compétences verbales et écrites. Travaille de manière indépendante, nécessite de l'aide de temps en temps. Doit être positif, ouvert, autonome et engagé à développer et maintenir de solides relations avec les clients. Les déplacements au Canada et aux États-Unis sont requis. Le candidat doit fournir et maintenir des documents de voyage valides à ses frais. Véhicule personnel et possession d'une assurance valide avec une couverture appropriée et un permis de conduire valide en bon état. Possibilité de travail de garde et en dehors des heures normales de travail. La formation peut nécessiter des déplacements après les heures de travail et des séjours, y compris les week-ends. Doit obtenir la certification de niveau associé. Voyage dans le territoire assigné, certains travaux hors territoire. Diplôme d'études secondaires ou équivalent. Certification CompTIA A+ CompTIA Net+ Certification Certification CDIA+ CompTIA, Microsoft MCP ou certification MCITP (ou expérience équivalente). English proficiency is required for this position as the incumbent will regularly communicate and collaborate with customers, employees, and business partners across Canada and outside Quebec. These communications are an essential part of the role and cannot be performed solely in French. La connaissance de l’anglais est requise pour ce poste, puisque le titulaire devra communiquer et collaborer régulièrement avec des clients, des employés et des partenaires d’affaires à travers le Canada et à l’extérieur du Québec. Ces communications constituent une composante essentielle du rôle et ne peuvent être effectuées uniquement en français. #KM