Field Service Technician Toronto, ON

BearCom is the largest distributor of wireless voice, data, and video solutions in North America, and North America's largest two-way radio channel partner for Motorola, with more than 40 years of industry leadership, partnerships with leading manufacturers including JVC Kenwood and Avigilon, and a network of 75+ branches across North America. As part of the BearCom family, Stone Security brings deep expertise in security integration, backed by partnerships with leading OEMs including Axis, Milestone, and LenelS2, and delivering top-notch services and products built on a foundation of excellence, innovation, and customer satisfaction. Together, BearCom and Stone Security deliver communication, technology, and security solutions that help organizations operate safely, efficiently, and effectively – offering customers scalable solutions and employees the platform to build meaningful, high-impact careers.

JOB DESCRIPTION :

As a Senior Field Service Technician with BearCom, you will be responsible for the installation and support of wireless communications systems, including complex radio systems for public safety and enterprise customers.

Our Technicians are the heart of every service location, and we rely on their expertise in the delivery of the best service and solutions for our customers. The ideal candidate will provide exceptional customer service and possess the technical ability to create imaginative solutions that meet and exceed the most challenging customer needs.

• Create High-Level Programming Codeplugs (e.g. P25, Linked CAP+, CAP MAX, Repeaters)
• Install and Service Complex Wireless Communications Systems (e.g. UHF/VHF and 800/900 MHz Systems, Dispatch Consoles, BDA/DAS Systems, Microwave Systems, Wireless Broadband Devices, CCTV Equipment)
• Provide System Recommendations and Designs That Meet Customer Requirements
• Some regional and/or overnight travel and on-call hours may be required.

PREFERRED EXPERIENCE :

• Professional Electronics Background
• Experience in Diagnosing, Repairing, Programming, and Installing RF Equipment
• Possesses Complex Understanding of Two-Way Radio Theory and RF Propagation Characteristics at Various Frequency Bands
• Familiar With RF Design and Engineering
• Proficient Operating Test Equipment (Communications Service Monitors, Wattmeters, TDRs, FDRs, Multimeters)
• IP Networking Experience
• Proficient in MS Office Suite (Outlook, Word, Excel)
• Must Have Valid Driver’s License
• Drug Screenings, Motor Vehicle Record, and Background Checks Part of the Hiring Process​​​​​​​

QUALIFICATIONS

• 5+ years of Service Technician experience in diagnosing, repairing, programming, and installing Motorola, Kenwood, ICOM, Vertex equipment in the 2-way radio wireless and /or communication field.
• Extensive knowledge/understanding of 2-way radio theory, RF propagation characteristics at various frequency bands and communications systems.
• Ability to interpret schematics, blueprints, and diagrams.
• Knowledge of battery backup systems, base stations, repeaters, multi-couplers and duplexers, basic TCP/IP principles and NIC programming.
• Proficiency in operating various test equipment including but not limited to, spectrum analyzers, system analyzers, watt meters, TDR’s, FDR’s, and multi-meters.
• Proficiency with MS Office Suite, such as Microsoft Word and Excel.
• Candidates must possess clean driving record and valid driver’s license.
• CET Certification
• Associate degree in Electronics Technology or equivalent.
• R56 Certified Installer
• Motorola Astro 4x-7x training providing support for various system operations.
• Certification in various Astro 25 products (Quantar, GTR8000, MCC5500/7500, etc.)
• Certification in various MotoTRBO products and systems (Connect+, Capacity+, Linked Capacity+, IP Site Connect, Capacity Max, etc.)
• Knowledge of audio, RF, digital, and microprocessor electronic circuits found in communications equipment at the component level.
• Security Clearance a plus.
• Must have a valid driver's license.
• Drug screenings and background checks are part of the hiring process, which may also include a Motor Vehicle Record check.

BENEFITS :

BearCom wants to elevate your professional growth! We place high value in investing in the development of our team members and advancing your technical capabilities. BearCom can provide extensive on-the-job training and covers all fees associated with most professional certifications.

You’ll also receive:

• Highly Competitive Compensation
• Medical, Dental, and Vision Insurance, including Family, and EFAP
• Virtual Healthcare
• Long-Term Disability Insurance
• Employee and Dependent Life Insurance
• Paid Vacation & Time Off
• Company Matched RRSP Plan
• Use of Company Vehicle
• Employee Referral Bonus
• Tuition Reimbursement
• On-site parking
• Company Recognition Program

BearCom employs a wide range of installation and technical team members and will provide extensive on-the-job training. If interested in BearCom, please apply.

KEYWORDS: Motorola, Kenwood, ICOM, Avigilon, Two-Way Radio, Two Way Radio, 2-Way Radio, GPS, VOIP, WI-FI, BDA/DAS, RF, UHF, VHF, MOTOTRBO, LMR, OSHA 10, FCC GROL, L3Harris, CET, Network+, Security+, P2P, P2MP, PtMP, P25, Astro25

BearCom is proud to be an equal-opportunity workplace free from discrimination and harassment. We seek to recruit and retain the most talented people from a diverse candidate pool and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other disability protected by law. All employment is decided based upon qualifications, merit, and business need.