Fitness Consultant

Organization Overview:

Vivo is a registered charity that operates a leading recreational facility in north-central Calgary, Vivo.

Vivo for Healthier Generations Society is responsible for stewarding Vivo’s mission, vision, values, charitable purpose, and commitment to our employees, members, guests, community partners, and government stakeholders.

Vivo empowers individuals and families with the knowledge, resources, and opportunities to build lifelong healthy habits and stronger connections to community. Vivo offers a wide range of spaces, programs, and services designed to support physical, social, and emotional wellbeing, including fitness and wellness facilities, aquatic amenities, gymnasiums, climbing spaces, ice rinks, and community gathering spaces.

Through these programs, services, and community partnerships, Vivo strives to create meaningful experiences that inspire healthier generations while supporting the long-term sustainability and social impact of the organization.

Position Title: Fitness Consultant

Employment Type: Full-Time, Part Time, Permanent

Reports To: Fitness Coordinator

Core Accountability

Create a safe, welcoming, and engaging fitness environment while supporting members and guests in achieving their health and wellness goals. Deliver exceptional customer experiences, promote participation in Vivo programs and services, and support the day-to-day operation of fitness spaces.

Primary Responsibilities

Member & Guest Experience

Create positive and meaningful experiences for all members and guests.

• Build strong relationships with members, guests, and the community
• Welcome and support members in a professional, inclusive, and approachable manner
• Conduct facility tours and orientations for new and prospective members
• Promote fitness programs, personal training, memberships, and services
• Respond to questions, concerns, and feedback with professionalism and empathy
• Foster a respectful, welcoming, and community-focused environment
• Take initiative to exceed member expectations and create a strong sense of belonging

Fitness Floor Operations

Support the safe and effective operation of all fitness spaces.

• Monitor fitness areas to ensure safe and appropriate equipment usage
• Provide basic fitness guidance, spotting assistance, and member support when needed
• Prepare fitness spaces and studios for scheduled classes and programming
• Maintain cleanliness, organization, and presentation of fitness areas and equipment
• Conduct equipment and facility checks and report maintenance concerns promptly
• Monitor schedules and bookings through Avocado to ensure operational accuracy
• Organize and maintain storage and equipment areas

Health & Safety

Promote and maintain a safe environment for members, guests, and staff.

• Follow all safety, sanitation, and disinfection procedures
• Respond to incidents and emergencies, including administering first aid when required
• Complete incident, occurrence, and witness documentation accurately and promptly
• Educate members on facility rules, safety expectations, and respectful behaviour
• Support Security & Engagement Officers during escalated situations or emergencies
• Identify and respond to unauthorized access or safety concerns promptly

Teamwork & Operational Support

Contribute to the overall success of the facility and broader Vivo team.

• Collaborate with team members across departments to support seamless operations
• Provide cross-functional support to other teams when operationally required
• Record and track facility usage statistics and operational observations
• Participate in in-service trainings, meetings, and ongoing professional development
• Maintain a professional appearance, attitude, and work ethic while on shift
• Support a positive team culture through accountability, communication, and collaboration
• Perform other related duties as assigned to support operational success

What Success Looks Like

• Members feel welcomed, supported, and connected to Vivo
• Fitness spaces are clean, organized, safe, and operating effectively
• Guests receive timely, professional, and positive customer service experiences
• Safety standards and operational expectations are consistently maintained
• Team members work collaboratively to support a high-quality member experience

Key Mindset

• Lead through service — create meaningful and positive member experiences
• Safety first — maintain a safe, respectful, and inclusive environment
• Be proactive — identify opportunities to support members and operations
• Own the experience — take pride in the facility, the team, and the member journey

Qualifications

• Minimum 2 years of experience in fitness, recreation, or customer service environments
• Working toward or completion of post-secondary education in Kinesiology, Recreation, Health Promotion, or a related field is considered an asset
• Alberta Fitness Leadership Certification (AFLCA), canfitpro (PTS), or equivalent certification is preferred
• Current Standard First Aid and CPR-C/AED certifications required
• Strong customer service, communication, and conflict resolution skills
• Comfortable working in a fast-paced, team-oriented environment
• Experience with Microsoft Office and registration/scheduling software (e.g., Avocado) is considered an asset
• Ability to lift and move equipment up to 50 lbs as required
• Valid Police Information Check with Vulnerable Sector Search completed within the past 2 months upon hire