Fleet Operations Administrator

About Roam

Roam is the Canadian leader in the emerging car subscription market 🇨🇦

Since launching in 2020, we've grown rapidly and are now expanding with the vision of becoming the modern automotive group, offering subscriptions, leasing, sales, and fleet management for both consumers and businesses. Our mission is to improve the way people access and own cars because we believe mobility is an essential part of modern life.

Roam is backed by world-class investors including Mantella Venture Partners and Mistral Venture Partners. Roam is profitable, growing quickly, and headquartered in Toronto, Canada, with offices and garages across the GTA.

The automotive industry is undergoing a massive transformation, from electric and autonomous vehicles to entirely new mobility models like ours. It's an exciting time to be shaping the future of transportation in Canada.

Visit our website to learn more: https://roam.auto

The Opportunity

As Fleet Operations Administrator, you'll support the acquisition, delivery, transfer, and disposal of vehicles across Roam's growing fleet.

Working closely with our Operations team, you'll help coordinate paperwork, maintain records, communicate with customers and vendors, and ensure vehicle transactions move smoothly through every stage of the process.

This role is ideal for someone who is highly organized, detail-oriented, and interested in building a career in operations, fleet management, logistics, or the automotive industry.

Why Join Roam?

• Join a venture-backed company during a period of rapid growth
• Learn directly from experienced founders and operators
• Gain exposure to vehicle leasing, subscriptions, fleet management, procurement, and logistics
• Build skills that can lead to broader operations and management opportunities
• Take ownership of meaningful work that directly impacts customers and business growth
• Help shape the future of mobility in Canada

What You'll Do

• Support vehicle fulfillment projects for Roam's business customers
• Assist with vehicle sourcing activities and dealership communications
• Prepare and organize documentation related to vehicle acquisitions, registrations, funding, and customer deliveries
• Coordinate scheduling and communication between customers, dealerships, operations teams, and third-party vendors
• Support relationships with upfitters, accessory providers, and other service partners
• Track vehicle orders and help provide status updates to customers and internal stakeholders
• Assist with invoicing, payment tracking, and administrative follow-up
• Support vehicle acquisition and disposal activities across Roam's growing fleet
• Maintain accurate records and ensure all paperwork is completed, organized, and stored correctly
• Assist with vehicle sale and transfer transactions as required
• Work closely with the Operations team to ensure vehicles are properly prepared for delivery, transfer, or sale
• Identify administrative inefficiencies and provide suggestions for process improvements

What Success Looks Like

In your first year, you'll:

• Maintain accurate records and documentation across a high volume of vehicle transactions
• Ensure paperwork is completed correctly and on time
• Help coordinate vehicle deliveries, acquisitions, transfers, and disposals
• Build positive working relationships with customers, vendors, dealerships, and internal teams
• Become a reliable source of administrative and operational support for the Fleet Operations team
• Help the business efficiently manage a growing number of vehicle transactions

Ideal Qualifications

• 1–3 years of experience in administration, customer service, operations support, logistics, or a similar role
• Strong organizational skills and attention to detail
• Ability to manage multiple tasks and deadlines simultaneously
• Strong written and verbal communication skills
• Comfortable working in a fast-paced environment
• Strong computer skills and comfort working with spreadsheets, documents, and business software
• A willingness to learn and take on new challenges
• A positive attitude and strong sense of accountability
• Experience in automotive, transportation, logistics, fleet, leasing, equipment rental, or other asset-based industries is considered an asset but not required

You May Be a Great Fit If You've Worked As A:

• Administrative Assistant
• Office Administrator
• Operations Assistant
• Logistics Assistant
• Customer Service Representative
• Fleet Administrator
• Dealership Administrator
• Sales Administrator
• Inventory Coordinator
• Rental Coordinator
• Operations Coordinator (Junior)
• Project Coordinator (Junior)

Experience With Tools Such As:

• Microsoft Excel
• Google Sheets
• CRM systems
• Document management platforms
• Project management software

Career Growth

This role is designed as an entry point into fleet operations and business operations at Roam.

Successful candidates will have opportunities to grow into Fleet Operations Coordinator, Procurement Coordinator, Operations Coordinator, and other operations-focused roles as they gain experience and take on additional responsibility.

We believe in promoting from within whenever possible and investing in team members who consistently demonstrate ownership, initiative, and strong performance.

Location

This role is based full-time in our Etobicoke office during onboarding and probation.

After successfully completing probation, employees may become eligible for a hybrid work arrangement.

Compensation & Benefits

Compensation: Starting at $45,000 per year, with opportunities for compensation growth based on performance and increased responsibility.

Benefits Include

• Comprehensive health and dental benefits
• 4 weeks paid vacation
• Career development and growth opportunities
• Direct exposure to experienced founders and operators
• A collaborative, supportive, and ambitious team environment

Our Team Culture

We're a tight-knit, ambitious team led by experienced entrepreneurs and operators. We thrive on solving complex problems, moving quickly, and delivering remarkable customer experiences.

We Value

• Extreme ownership
• Curiosity and a growth mindset
• Collaboration and kindness
• Focus and resilience
• A sense of humour