Floral Manager | Rosedale & Forest Hill

Absolutely. I’d tighten what she sent quite a bit — the content is good, but it reads like an internal job description rather than something a candidate wants to read.

Floral Manager

Summerhill Market | Toronto, ON
Full-Time

Summerhill Market is looking for an experienced, creative and hands-on Floral Manager to join our team. We are currently hiring for two Floral Manager opportunities at our Forest Hill and Rosedale locations.

This is a great opportunity for someone who loves floral, has a strong eye for merchandising and presentation, and knows how to balance creativity with the operational side of running a successful department.

What You’ll Do

As Floral Manager, you’ll take ownership of the day-to-day operation and presentation of the Floral Department, including:

• Lead, coach, schedule and support the Floral team.
• Create beautiful bouquets, arrangements, planters, displays and seasonal floral offerings.
• Deliver exceptional customer service, including custom arrangements and special orders.
• Manage ordering, receiving, inventory, replenishment, rotation, markdowns, shrink and waste.
• Plan orders based on sales trends, seasonality, promotions and upcoming events.
• Maintain strong relationships with vendors and address product quality, availability, pricing and delivery concerns.
• Ensure the department is consistently fresh, full, organized and visually impactful.
• Create and refresh displays using thoughtful product placement, colour and seasonal merchandising.
• Plan and execute key floral programs for Valentine’s Day, Mother’s Day, Easter, Thanksgiving, Christmas and other seasonal occasions.
• Monitor department performance, including sales, margins, labour, inventory and waste.
• Recruit, onboard, train and develop Floral team members.
• Maintain clean, organized and safe displays, coolers, workspaces and storage areas.
• Partner with Store Management, Marketing, Purchasing and other departments on promotions, merchandising and seasonal initiatives.
• Support Front-End operations and act as Lead on Duty (LOD) as scheduled.
• Provide hands-on support throughout the store when required.

What We’re Looking For

We’re looking for someone who is creative, commercially minded and comfortable being hands-on in a fast-paced retail environment.

• Previous floral, grocery, retail, garden centre or related experience.
• Floral design and product knowledge strongly preferred.
• Experience with inventory management, ordering, rotation, shrink and waste control.
• Strong merchandising skills and a creative eye for colour, presentation and seasonal displays.
• Previous leadership or management experience is an asset.
• Strong customer service, communication and organizational skills.
• Understanding of sales, margins, labour, inventory and overall department profitability.
• Proactive, organized and detail-oriented.
• Comfortable supporting Front-End and broader store operations as needed.
• Flexible availability, including weekends, holidays and key floral seasons.

Grow With Us

At Summerhill Market, our Floral Departments are a highly visible part of the customer experience. This role offers the opportunity to take ownership of a creative department while continuing to build experience in merchandising, purchasing, inventory management, people leadership and retail operations.

Equity & Accommodation

Summerhill Market is an equal opportunity employer that values and encourages diversity in the workplace. We provide equal employment opportunity for all applicants and employees and do not discriminate on the basis of any characteristic protected by applicable law.

Should you require accommodation at any point during the recruitment process, please let us know and we will be happy to accommodate.