Publié il y a 9 jours
Front Desk Lead - Residence - Residence Services, Campus Services
@ MacEwan University
Edmonton, Alberta
SIGNAUX
En bref
MacEwan University is hiring a Front Desk Lead for a full-time 6-month replacement term in its Residence Services department, covering 35 hours per week. The role coordinates a 24/7 residence front desk, supervises casual student staff, manages schedules and audits keys and check-in packages. The posting states a Monday to Friday 1:30pm to 9:30pm schedule, shared on-call coverage, and pay of $24.256 to $35.273 per hour.
Responsabilités :
- Coordinate daily residence front desk operations, 24/7
- Coach and monitor casual student staff
- Prepare schedules and arrange shift coverage
- Audit building keys, parking passes and check-in packages
- Respond to resident, guest and public concerns
Résumé des exigences :
- Post-secondary diploma in a related field
- Minimum 2 years progressive customer service experience
- Strong organizational and time management skills
- Excellent communication and active listening
- Proficiency with Microsoft Office and Teams
- Team lead or keyholder experience an asset
Outils et compétences
Source et dates
Type de source non vérifié · apify-linkedin
- Date publiée par l’employeur
- 2026-11-04
- Première détection par notre source
- 2026-11-14
- Mise à jour du dossier source
- 2026-11-14
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Intermédiaire |
| Domaine | Service à la clientèle |
| Expérience | 2 an(s) et plus |
| Gestion d’équipe | Oui |
| Heures par semaine | 35 |
| Horaire | soir |
| Déplacements | avion : aucun · route : aucun |
| Milieu de travail | Bureau, Magasin |
| Position | Assis et debout |
| Exigences physiques | physique faible · ordinateur élevé |
| Langues | English |
| Formation | Collégial (DEC) (exigé) |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
MacEwan University
| Champ | Valeur |
|---|---|
| Offres sur Jobsy | 5 |
Description
Competition Number: 26.10.272
Category: Full-Time Replacement Term (35 hours per week)
Salary: MSU Band C (Steps 1-8): $24.256 - $35.273 per hour. $44,147 - $64,197 per annum (Based on 35 hours per week).
Closing Date: November 12, 2026
MacEwan University is seeking a Front Desk Lead – Residence for a full-time 6-month replacement term opportunity with our Residence Services department.
Reporting to the Supervisor, Front Desk and Guest Services, the Front Desk Lead – Residence is responsible for coordinating the daily operations of the Residence front desk, which functions 24/7 year-round.
In this role, you will oversee and support front desk staff who serve as the primary point of contact for residents, guests, and the campus community. You will also be responsible for providing ongoing coaching and training, managing and updating staff schedules, and assisting the Supervisor with recruitment activities. The Front Desk Lead plays a key role in fostering a positive, customer-focused, and solution-oriented work environment while ensuring the consistent delivery of high-quality service to all residents and guests.
Key responsibilities include:
You will have:
When you become part of the MacEwan University team, you will enjoy a competitive salary. Our total compensation package includes:
To apply, please head to our MacEwan University Opportunities Page, select the job opportunity and click Apply Now. If you require assistance, please contact us at [email protected].
If you are experiencing technical difficulties when submitting your application, please try submitting through a different browser (i.e., Safari, Firefox, Chrome, etc.). If the issue persists, please send a screenshot of the error message to [email protected] so we can assist and ensure your application is received.
This position is included under the MacEwan Staff Union Collective Agreement.
All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.
Category: Full-Time Replacement Term (35 hours per week)
Salary: MSU Band C (Steps 1-8): $24.256 - $35.273 per hour. $44,147 - $64,197 per annum (Based on 35 hours per week).
Closing Date: November 12, 2026
MacEwan University is seeking a Front Desk Lead – Residence for a full-time 6-month replacement term opportunity with our Residence Services department.
Reporting to the Supervisor, Front Desk and Guest Services, the Front Desk Lead – Residence is responsible for coordinating the daily operations of the Residence front desk, which functions 24/7 year-round.
In this role, you will oversee and support front desk staff who serve as the primary point of contact for residents, guests, and the campus community. You will also be responsible for providing ongoing coaching and training, managing and updating staff schedules, and assisting the Supervisor with recruitment activities. The Front Desk Lead plays a key role in fostering a positive, customer-focused, and solution-oriented work environment while ensuring the consistent delivery of high-quality service to all residents and guests.
Key responsibilities include:
- Assessing and determining appropriate course and/or action when responding to concerns, issues and inquiries from students, staff, and/or public;
- Coordinating the scheduled audit of building keys including floor master keys, parking passes and equipment;
- Auditing student and guest check in packages;
- Following up and investigating pending tasks, events and work orders from the previous shift;
- Preparing and monitoring schedules, arranging shift coverage when necessary, including handling any last-minute adjustments to the schedule;
- Ensuring the front desk is open as scheduled, including evenings, overnights, and weekends, and that qualified staff are in place during these times;
- Monitoring the casual student staff, making sure all the Front Desk standard procedures and processes are firmly followed and properly carried out;
- Liaising with Facilities staff members, authorized third party contractors and office visitors regarding ongoing projects or work orders; and
- Participating in brainstorming meetings with Campus Services leaders to develop action plans that reflect the organization's strategic plan.
You will have:
- Excellent organizational and time management skills with keen attention to detail;
- Problem solving skills and the ability to prioritize multiple tasks;
- Excellent communication skills and active listening skills;
- Strong customer service and interpersonal skills, while taking an inclusive approach and interacting professionally with a variety of internal and external client groups, including residents and hotel guests;
- The ability to work independently and collaboratively as part of a team, demonstrate initiative, and take charge when necessary;
- The ability to maintain confidentiality and deal with situations in a professional, service-oriented, and tactful manner;
- Strong leadership skills;
- The ability to understand and follow processes; and
- Proficiency with Microsoft Office suite, including Word, Excel, Teams and other applications.
- A minimum of a post-secondary diploma in a related field.
- A minimum of 2 years of progressive customer service experience.
- Experience as a keyholder or team lead in a hotel or hospitality setting would be considered an asset.
- Previous work experience in a post-secondary residence would be considered an asset.
- Knowledge of StarRez would be considered an asset.
- An equivalent combination of education and experience may be considered.
- The ability to work a Monday to Friday schedule from 1:30pm to 9:30pm.
- The ability to share on-call coverage when needed.
- The ability to work flexible and varied hours as workload requires during peak periods in residence for check-in, check-out, weekends and holidays.
When you become part of the MacEwan University team, you will enjoy a competitive salary. Our total compensation package includes:
- Competitive base pay
- Continuous learning culture
- Opportunities for career growth
To apply, please head to our MacEwan University Opportunities Page, select the job opportunity and click Apply Now. If you require assistance, please contact us at [email protected].
If you are experiencing technical difficulties when submitting your application, please try submitting through a different browser (i.e., Safari, Firefox, Chrome, etc.). If the issue persists, please send a screenshot of the error message to [email protected] so we can assist and ensure your application is received.
This position is included under the MacEwan Staff Union Collective Agreement.
All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.
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