Front desk supervisor

Work Location: Marriott Quebec City Downtown
Employment Type: Full-time
Start Date: As soon as possible
Work Schedule: Variable day and evening shifts, including weekdays and weekends

About Us

Located in the heart of Quebec City, Marriott Quebec City Downtown is the ideal destination for travelers seeking comfort, productivity, and relaxation. Joining our team means working in a dynamic, modern, and supportive environment alongside colleagues who are passionate about guest service. In addition to its restaurant, the hotel hosts numerous banquets and large-scale events.

Why Join Our Team?

• Positive work environment and dynamic team

• Career advancement opportunities within the hotel or across the Marriott network

• Group insurance, employee assistance program, and retirement plan with employer contributions

• Employee recognition programs

• Discounts on public transportation and parking

• Preferential rates at Marriott hotels worldwide

Duties and Responsibilities

• Ensure an exceptional guest experience, from reservation to departure, and serve as a primary point of contact at the front desk.

• Assist with check-ins and check-outs, and respond to phone calls and emails during busy periods.

• Coordinate daily front desk operations, particularly during high-volume arrivals and departures associated with conventions, groups, and events.

• Train and supervise front desk associates and assist with staff scheduling.

• Ensure team compliance with Marriott procedures, policies, and brand standards.

• Occasionally act as a Lobby Ambassador, welcoming guests upon arrival, guiding them throughout the property, and answering their questions with courtesy and professionalism.

• Maintain effective communication with other hotel departments, including Housekeeping, Food & Beverage, Banquets, Sales, and Maintenance.

• Perform end-of-shift verifications, including guest accounts, packages, and cash reconciliation.

• Handle guest complaints and challenging situations with professionalism and empathy.

• Perform any other related duties as required.

Requirements

• Minimum of 2 years of supervisory experience in a hotel front desk environment.

• Previous experience within the Marriott network is an asset.

• Fluency in French and English, both spoken and written.

• Proficiency with hotel property management systems (PMS), reservation software, and related technology.

• Availability to work variable day and evening shifts, including weekdays and weekends.

Ideal Candidate

• Strong commitment to guest service and hospitality.

• Natural leadership skills and ability to motivate a team.

• Ability to work efficiently in a fast-paced, high-volume environment while managing stress effectively.

• Strong organizational skills, professionalism, and ability to prioritize tasks.

• Excellent communication and interpersonal skills.

• Proactive attitude, initiative, and attention to detail.

Ready to Take on the Challenge?

Join a team dedicated to service excellence and employee well-being. At Marriott Quebec City Downtown, every day is an opportunity to make a difference.