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Front Office Night Manager

@ AccorHotel

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Whistler, Colombie-Britannique

Sur placeTemps plein
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Fairmont Chateau Whistler is hiring a Front Office Night Manager to lead, train and recognize the overnight front office team and keep guest service exceptional. The role covers policies across the front desk, security, reservations, guest services, health club, housekeeping and night audit, plus balancing daily accounts with Accounting. The posting states a full-time permanent position at $65,000 to $69,000 gross annually and requires legal eligibility to work in Canada.

Responsabilités :

  • Lead, train and recognize the overnight front office team
  • Coordinate pre-shift logs, emails and departmental meetings
  • Complete end-of-day reports and balance day accounts
  • Maintain daily transaction records and post adjustments
  • Handle guest complaints efficiently

Résumé des exigences :

  • Minimum one year proven supervisory experience
  • Passion for guest service
  • Excellent written and verbal communication
  • Strong interpersonal and leadership skills
  • Hospitality management degree or diploma is an asset
  • Hotel loyalty program experience is an asset

Outils et compétences

Hotel loyalty program
Source et dates

Site carrière / système de candidatures · smartrecruiters

Date publiée par l’employeur
2026-11-09
Première détection par notre source
2026-11-09
Mise à jour du dossier source
2026-11-09

Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.

Détails du poste

NiveauGestionnaire
DomaineService à la clientèle
Expérience en gestion1 an(s) et plus
Gestion d’équipeOui
Heures par semaine40 (estimé)
Horairenuit
Déplacementsavion : aucun · route : aucun
Milieu de travailHôpital ou clinique
PositionAssis et debout
Exigences physiquesphysique faible · ordinateur modéré
LanguesEnglish
FormationCollégial (DEC) (préféré)
Domaines d’étudesHospitality Management
Avantages mentionnésRabais employé, Repas gratuits ou à rabais

Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.

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AccorHotel

Profil d’entreprise sauvegardé

Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.

Description complète de l’entreprise

We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world. We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts. Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.

Abonnés LinkedIn
2 542 950
Personnes associées sur LinkedIn
98 406
Bureaux déclarés
  • 82 rue Henri Farman, Issy-les-Moulineaux, Paris Region 92130, FR
  • 82 Rue Henry Farman, Issy-les-Moulineaux, IdF 92130, FR
  • 14, Jalan Jend. Sudirman, Jakarta Pusat, Jakarta 10220, ID
  • Av. Doutora Ruth Cardoso, 7815, Sao Paulo, SP 05425-070, BR
Catégories d’activité
  • Resorts
  • Leisure
  • Hospitality
  • Hotel
  • Marketing
  • Location Based Services
  • SEO
  • Tourism
  • Food and Beverage
  • Advertising
  • Events
  • Travel
Autres noms enregistrés
  • AccorHotel
  • Accor
  • Accor Apartments & Realty
Spécialités
  • Hospitality and Catering
Le profil indique une agence de recrutement
Non
Investissement total déclaré
4 348 879 078

La devise et la date d’observation ne sont pas fournies; ce n’est ni une valorisation actuelle ni une ronde de financement.

Toutes ses offres Site Web

We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience…

ChampValeur
SecteurHospitality
Taille10,001+ employees
Siège socialIssy-les-Moulineaux, Paris Region
Type d’organisationPublic Company
SpécialitésHospitality and Catering
Offres sur Jobsy302
LinkedInVoir la page
Description

Company Description

Nestled at the base of Blackcomb Mountain, just two hours north of Downtown Vancouver, Fairmont Chateau Whistler defines mountain luxury. Offering ski-in, ski-out convenience in the winter, and an on-site championship golf course in the summer, we are Canada’s year-round outdoor adventure destination. Additionally, we are Whistler's largest conference resort hotel, offering 5 unique dining outlets, a slope-side Health Club, and 519 guestrooms and suites.

Job Description

Front Office Night Manager

Providing engaging, sincere, personalized service is one of the ways our Front Office Colleagues are turning moments into memories for our guests at Fairmont Hotels & Resorts. Showcase your interpersonal strengths as Night Manager where you will lead, train, and recognize your team in support of exceptional guest service!

Salary Range: $65,000 - $69,000 gross annually, based on previous experience and education

This is a full-time, permanent position.

Job Duties Include:

  • Familiar with all policies and procedures relating to the Front Desk, Security, Reservations, Royal Service, Guest Services, Health Club, Housekeeping and Night Audit.
  • Communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation
  • Assist guests regarding hotel facilities in an informative and helpful way
  • Be knowledgeable with all emergency procedures and ensure that they are kept current and adhered to in all areas
  • Conducts and coordinates timely reviews for the overnight team
  • Liaise with other departments to ensure the smooth management of operations, including Accounting with the balancing of accounts
  • Complete end-of-day reports, and balance day accounts for the Accounting department
  • Maintain accurate records of daily transactions, and prepare posting of adjustments and revenue write-offs
  • Ensure that a high level of guest satisfaction is achieved at all times and that complaints are handled efficiently

Qualifications

  • Minimum of one year previous proven supervisory experience
  • Passion for guest service
  • Excellent written and verbal communication, interpersonal and leadership skills
  • Degree or Diploma in Hospitality Management is an asset
  • Experience with a hotel loyalty program an asset

Job Perks & Benefits:

  • Subsidized staff accommodation provided
  • Complimentary meal in our staff cafeteria per shift
  • Access to our Employee Travel Program, with discounts on room rates and food & beverage at Fairmont & Accor properties worldwide
  • Hotel leisure benefits including Golf/Ski passes

Additional Information

Visa Requirements: To progress with your application, you must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit Whistler Hotel Jobs & Careers | Fairmont Mountain Jobs to learn more about Fairmont Chateau Whistler and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected].

#CWRLeadership

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