Publié il y a 15 mois
Front Office Supervisor
@ InnVest Hotels
Edmundston, Nouveau-Brunswick
En bref
InnVest Hotels is hiring a full-time Front Office Supervisor to lead the front office, covering night audit, guest services and reservations. The role supervises and trains front office staff, manages yield and room revenue, and oversees Manager on Duty shifts. Candidates must be available days, evenings, weekends and holidays.
Responsabilités :
- Lead and supervise front office operations including night audit, guest services and reservations
- Recruit, train and develop front office staff
- Manage yield and reservations to maximize RevPAR
- Handle guest feedback and concerns promptly
- Assist the General Manager with forecasts and room revenue budgets
Résumé des exigences :
- 2+ years in a similar supervisory or leadership role
- Excellent verbal and written communication skills
- Strong computer skills
- Experience with property management systems an asset
- Hospitality diploma or degree an asset
- Available days, evenings, weekends and holidays
Outils et compétences
Source et dates
Site carrière / système de candidatures · ultipro
- Date publiée par l’employeur
- 2025-08-11
- Première détection par notre source
- 2026-10-08
- Mise à jour du dossier source
- 2026-10-16
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Intermédiaire |
| Domaine | Hôtellerie et tourisme |
| Expérience | 2 an(s) et plus |
| Expérience en gestion | 2 an(s) et plus |
| Gestion d’équipe | Oui |
| Heures par semaine | 40 (estimé) |
| Horaire | jour, soir, jours fériés, fins de semaine, nuit |
| Déplacements | avion : aucun · route : aucun |
| Milieu de travail | Bureau, Chez les clients |
| Position | Assis et debout |
| Exigences physiques | physique faible · ordinateur élevé |
| Langues | English |
| Formation | Collégial (DEC) (préféré) |
| Domaines d’études | Hospitality Management |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
InnVest Hotels
Profil d’entreprise sauvegardé
Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.
PASSION DRIVES PERFORMANCE
Description complète de l’entreprise
Passion Drives Performance. InnVest Hotels “InnVest” succeeds because our people love what they do. Our entire team shares a deep-rooted passion for the world of hospitality and travel that extends far beyond the walls of our offices. Our company culture is built on collaboration. A nimble team where everyone has a voice and an opportunity to pursue their passions. Our skillsets are as diverse as our portfolio, but we all have a singular focus: partnership delivers the best results. We embrace an entrepreneurial approach to decision making, respect for others, a strong sense of integrity and the curiosity and courage to challenge the status quo. With 81 hotels in our portfolio, representing 14 internationally recognized hotel brands, InnVest is the largest owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of almost 70 hotels, making InnVest the largest operator of hotels in Canada. InnVest’s portfolio is geographically diverse with hotels from Vancouver, British Columbia to Corner Brook, Newfoundland. From roadside inns to luxury urban properties, we are also experientially diverse. At InnVest, our mission is simple – to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivaled opportunities and invaluable exposure to Canada’s largest independently-owned and operated hotel portfolio.
- Abonnés LinkedIn
- 9 535
- Personnes associées sur LinkedIn
- 247
- Bureaux déclarés
- 200 Bay Street, Royal Bank Plaza, South Tower, Suite 2200, P.O. Box 126, Toronto, Ontario M5J 2J1, CA
- Catégories d’activité
- Real Estate
- Autres noms enregistrés
- Algonquin Resort
- InnVest Hotels
- Spécialités
- Hospitality
- Real Estate
- Asset Management
- and Hotel Management
- Le profil indique une agence de recrutement
- Non
- Investissement total déclaré
- 0
La devise et la date d’observation ne sont pas fournies; ce n’est ni une valorisation actuelle ni une ronde de financement.
Passion Drives Performance. InnVest Hotels “InnVest” succeeds because our people love what they do. Our entire team shares a deep-rooted passion for the world of hospitality and travel that extends far beyond the walls of our offices. Our company culture is built on collaboration. A nimble team where everyone has a voice and an opportunity to pursue their passions. Our skillsets are as diverse as our portfolio, but…
| Champ | Valeur |
|---|---|
| Secteur | Hospitality |
| Taille | 5,001-10,000 employees |
| Siège social | Toronto, Ontario |
| Type d’organisation | Privately Held |
| Spécialités | HospitalityReal Estate Asset Managementand Hotel Management |
| Offres sur Jobsy | 131 |
| Voir la page |
THE COMPANY:
Passion Drives Performance. InnVest succeeds because our people love what they do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and hotels.
Our company culture is built on collaboration. A nimble team where everyone has a voice and an opportunity to pursue their passions. Our skill sets are as diverse as our portfolio, but we all have a singular focus: a belief that partnerships deliver the best results. We embrace an entrepreneurial approach to decision making, respect for others, a strong sense of integrity and the curiosity and courage to challenge the status quo.
With over 100 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of almost 90 hotels also making InnVest the largest independent operator of hotels in Canada. InnVest’s portfolio is geographically diverse with hotels from Vancouver, BC to Corner Brook, NF. From roadside inns to luxury urban properties, we are also experientially diverse.
At InnVest, our mission is simple – to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivalled opportunities and invaluable exposure to Canada’s largest independently owned and operated hotel portfolio
ACTIVITIES:
The duties of the Front Office Supervisor include, but are not limited to the following:
- Develop, prepare, execute & achieve financial goals.
- Lead and supervise the day-to-day operation of the front office department (night audit, guest services and reservations) to ensure brand standards are in place and maintained.
- Monitor and maintain the front office, guest accounting and reservations to ensure a high level of guest satisfaction and ensure company standards are met.
- Responsible for the supervision, recruitment, selection, training and development of front office personnel.
- Supervise the reservation functions including Yield Management System to ensure maximum RevPar.
- Ensure application of credit policies, controls and handling of financial transactions are in accordance with company policies.
- Ensure staff is knowledgeable on all hotel facilities, daily functions, current hotel promotions, as well as local activities within the city.
- Handle guest feedback/concerns promptly to ensure the highest level of guest satisfaction.
- Promote a culture focused on guest service.
- Recommends, develops and implements staff incentives designed to increase revenues.
- Implement and maintain all company policies and procedures.
- Assist hotel management as directed with development of special reports and/or special projects.
- Ability to set procedures relating to groups according to company policy and Yield Management targets
- Assist the General Manager in producing hotel forecast by accurate projection of room related revenue and expenses
- Keep central reservations updated on hotel facilities/special promotions to maximize revenues
- Support the General Manager with the development of the room revenue budget.
- Administer and maintain all uniforms and inventories, including printed materials.
- Assist in the operation of other departments within the hotel.
- Manager on Duty shifts are required, oversee day-to-day operations.
- Other duties as assigned.
COMPETENCIES WE ARE SEEKING:
- 2+ years’ experience in a similar supervisory/leadership role
- Excellent verbal and written communication skills
- Accuracy and attention to detail
- Strong interpersonal and problem solving abilities
- Service focused personality with the ability to lead by example
- Computer-savvy
- Experience with property management system an asset
- Well organized self-starter
- Results-oriented with the ability to be flexible and work well under pressure
- Degree or Diploma in Hospitality Management is an asset
- Night Audit experience an asset
- Must be available days, evenings, weekend and holidays.
Journal
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