Publié il y a 2 mois
Guest Service Agent
@ Germain Hôtels
Saskatoon, Saskatchewan
En bref
Germain Hôtels is hiring a full-time Guest Service Agent to greet guests, handle check-in and check-out, and resolve requests and concerns. The role involves front-desk work in person, by phone and by email, plus coordination with other departments.
Responsabilités :
- Check guests in and out and keep arrivals and departures accurate
- Respond to guest requests in person, by phone and by email
- Resolve guest issues and concerns proactively
- Share information with other departments to personalize stays
Résumé des exigences :
- Hospitality diploma (asset)
- Excellent oral and written communication
- Customer service orientation with a positive attitude
- Calm handling of difficult situations
- Good computer skills and OPERA PMS experience (asset)
Outils et compétences
Avantages mentionnés
Source et dates
Site carrière / système de candidatures · ultipro
- Date publiée par l’employeur
- 2026-09-22
- Première détection par notre source
- 2026-10-08
- Mise à jour du dossier source
- 2026-11-02
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Débutant |
| Domaine | Service à la clientèle |
| Heures par semaine | 40 (estimé) |
| Déplacements | avion : aucun · route : aucun |
| Milieu de travail | Hôpital ou clinique |
| Position | Surtout debout |
| Exigences physiques | physique faible · ordinateur modéré |
| Langues | English, French |
| Formation | Collégial (DEC) (préféré) |
| Domaines d’études | Hospitality |
| Avantages mentionnés | Mieux-être |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
Germain Hôtels
| Champ | Valeur |
|---|---|
| Siège social | Quebec City |
| Offres sur Jobsy | 75 |
"What can I do for you?" is your mantra!
We're looking for that person who uses his or her curiosity and attentiveness to every encounter every day. This person acts as an ambassador with our guests when they arrive at one of our establishments. The Guest Service Agent informs, greets, and helps generate personalized attention to ensure our guests have a memorable stay.
WHAT YOU'LL DO
- Check-in and check-out, verify and detail arrivals and departures, and ensure that internal activities run smoothly.
- Respond with care and attention to all guest requests, using your individuality and creativity to constantly improve their experience.
- Respond to guests' requests courteously and efficiently, whether in person, by telephone or by email.
- Resolve guest issues and concerns in a proactive, satisfaction-oriented manner.
- Collaborate with other departments to provide relevant information that enables us to offer a personalized experience to our guests.
WHAT YOU'LL BRING
- Diploma in Hospitality, an asset
- Excellent oral and written communication skills
- Natural customer service orientation with a positive attitude
- Ability to handle difficult situations with professionalism and calm
- Strong listening skills to understand guest needs and preferences
- Good computer skills and experience with OPERA PMS, an asset
WHAT WE OFFER
- Passionate about travel? Take advantage of special rates when you stay with Germain Hotels and travel the country. Again and again!
- A work environment that fosters creativity and autonomy - contribute to the growth of a company that strives to move you forward and recognizes you for who you really are.
- Squats help you relax? Get access to a state-of-the-art gym right in your workplace.
Apply - we look forward to hearing from you!
#GERP1
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