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Publié il y a 4 jours

Guest Service Agent

@ PR Hotels

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Saskatoon, Saskatchewan

1+ ans d’expérience
Postuler
SIGNAUX

En bref

PR Hotels is hiring a Guest Service Agent for the Holiday Inn Express Saskatoon Centre to check guests in and out, handle guest requests and reservations, and make a strong first impression. The role requires a flexible schedule from 6:00 a.m. to midnight, including weekends. A one-year front desk experience is strongly preferred.

Responsabilités :

  • Check guests in and out and issue room keys
  • Answer and process guest calls, messages and requests
  • Resolve guest problems and complaints
  • Book individual and group reservations
  • Work with other departments to ensure quality service

Résumé des exigences :

  • High school diploma or equivalent
  • One year front desk experience strongly preferred
  • Fluent English; additional languages an asset
  • Micros Opera proficiency preferred
  • Flexible schedule including nights, weekends and holidays

Outils et compétences

Micros Opera
Source et dates

Site carrière / système de candidatures · adp

Date publiée par l’employeur
2026-11-06
Première détection par notre source
2026-11-06
Mise à jour du dossier source
2026-11-10

Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.

Détails du poste

NiveauDébutant
DomaineService à la clientèle
Expérience1 an(s) et plus
Horairejour, soir, jours fériés, fins de semaine, nuit
Déplacementsavion : aucun · route : aucun
Milieu de travailBureau
PositionSurtout debout
Exigences physiquesphysique faible · ordinateur élevé
LanguesEnglish
FormationSecondaire (DES) (exigé)

Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.

Postuler

PR Hotels

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Personnes associées sur LinkedIn
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Autres noms enregistrés
  • PR Hotels
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ChampValeur
SecteurHospitality
Siège socialSaskatoon, Saskatchewan
Offres sur Jobsy2
LinkedInVoir la page
Description

The Holiday Inn Express Saskatoon Centre is looking for a Guest Service Agent to be the first point of contact and the first impression for guests. Warm, knowledgeable service, and helpful guidance reassures guests they’ve made the right choice to stay with us. To deliver a great guest experience - a Guest Service Agent will check in and out guests efficiently, and make sure they have all they need for a great stay.

At the Holiday Inn Express our job is to bring the joy of travel to everyone. That’s where you come in. When you’re part of the InterContinental Hotel Group (IHG) brand you’re more than just a job title. We are looking for exceptional people to provide outstanding service, and True Hospitality to our guests.

Duties and Responsibilities

Welcome guests in a friendly, prompt and professional manner, recognizing IHG Rewards Club Members as well as returning guests

  • Check guests in, issue room keys, provide information on hotel services and room location

    • Answer phones in a prompt and courteous manner

  • Answer, record and process all guest calls, messages, requests, questions or concerns

  • Take action to solve guest problems/complaints using appropriate service recovery guidelines

  • Routinely book guest reservations for individuals and/or groups

  • Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service

    • Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.

    Qualifications and Requirements

    High school diploma/Secondary qualification or equivalent

    One-year front desk/guest service experience strongly preferred

    Proficiency in Micros Opera preferred

    Must speak fluent English (additional languages an asset)

    Ability to work a flexible schedule (shifts may vary from 6:00 a.m. start to midnight, including weekends)

    Other:

    Passionate about delivering exceptional service to our valued guests

  • Calm, organized work ethic with the ability to prioritize and meet deadlines

  • Strong communication skills are essential when interacting with guests and employees

  • Strong math skills are used frequently when handling cash or credit

    • The ability to work a flexible schedule including nights, weekends, and/or holidays

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