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Publié il y a 3 mois

Guest Service Agent

@ Basecamp

Toutes ses offres Site Web

Canmore, Alberta

1+ ans d’expérience
Postuler
SIGNAUX

En bref

Basecamp, through its Everwild Nordic Spa & Hotel in Canmore, is hiring a full-time Guest Service Agent at $20 per hour. The role covers check-in and check-out, guest inquiries, reservations and basic concierge bookings, with weekend availability required.

Responsabilités :

  • Manage reservations and virtual check-in, including payments and damage deposits
  • Perform in-person hotel check-ins and check-outs
  • Handle guest inquiries by phone, email, messaging and in person
  • Book dining and third-party attraction reservations
  • Coordinate with housekeeping and maintenance on room readiness

Résumé des exigences :

  • 1-2 years of elevated-setting experience preferred
  • Hotel PMS experience preferred, Mews an asset
  • Ability to prioritize, organize and work independently
  • Works well under pressure in a fast-paced setting
  • Takes initiative in solving problems

Outils et compétences

Mews

Avantages mentionnés

Assurance maladieSoins dentairesSoins de la vueRabais employé
Source et dates

Site carrière / système de candidatures · adp

Date publiée par l’employeur
2026-08-24
Première détection par notre source
2026-10-08
Mise à jour du dossier source
2026-11-10

Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.

Détails du poste

NiveauDébutant
DomaineService à la clientèle
Heures par semaine40
Horairefins de semaine
Déplacementsavion : aucun · route : aucun
PositionSurtout debout
Exigences physiquesphysique faible · ordinateur élevé
LanguesEnglish

Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.

Postuler

Basecamp

Profil d’entreprise sauvegardé

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Where your adventures begin

Description complète de l’entreprise

Basecamp Resorts is a hospitality brand headquartered in Canmore, Alberta, Canada. Founded in 2016, it operates 11 hotel and resort properties across Western Canada’s most spectacular mountain ranges. Locations: Basecamp Resorts Canmore, Basecamp Lodge Canmore, Basecamp Suites Canmore, "Lamphouse By Basecamp", Basecamp Resorts Revelstoke, Basecamp Lodge Golden, Northwinds Hotel Canmore, "Baker Creek By Basecamp", Basecamp Suites Banff, "Sundance By Basecamp", and "MTN House By Basecamp". Key People: Sky McLean is the CEO and founder of Basecamp Resorts.

Abonnés LinkedIn
3 775
Personnes associées sur LinkedIn
89
Bureaux déclarés
  • 306 Bow Valley Trail, Unit 201B, Canmore, Alberta T1W 0N2, CA
  • 1102 Bow Valley Trail, Canmore, Alberta T1W 1N6, CA
  • 721 10 St, Canmore, Alberta T1W 2A3, CA
  • 1002 Bow Valley Trail, Canmore, Alberta T1W 1N6, CA
  • 610 8 St, Canmore, Alberta T1W 2B5, CA
  • 405 Highway 23 N, Revelstoke, British Columbia V0E, CA
  • 801 9th St N, Golden, British Columbia V0A 1H2, CA
  • Bow Valley Pkwy, Lake Louise, Alberta T0L, CA
  • 1602 2 Ave, Canmore, Alberta T1W 1M8, CA
  • 316 Marten St, #101, Banff, Alberta T1L 1E6, CA
Catégories d’activité
  • Hospitality
  • Hotel
  • Travel
Autres noms enregistrés
  • Basecamp
  • Basecamp Resorts
Le profil indique une agence de recrutement
Non
Investissement total déclaré
0

La devise et la date d’observation ne sont pas fournies; ce n’est ni une valorisation actuelle ni une ronde de financement.

Toutes ses offres Site Web

Basecamp Resorts is a hospitality brand headquartered in Canmore, Alberta, Canada. Founded in 2016, it operates 11 hotel and resort properties across Western Canada’s most spectacular mountain ranges. Locations: Basecamp Resorts Canmore, Basecamp Lodge Canmore, Basecamp Suites Canmore, "Lamphouse By Basecamp", Basecamp Resorts Revelstoke, Basecamp Lodge Golden, Northwinds Hotel Canmore, "Baker Creek By Basecamp"…

ChampValeur
SecteurHospitality
Taille51-200 employees
Siège socialCanmore, Alberta
Type d’organisationPrivately Held
Fondée en2016
Offres sur Jobsy34
LinkedInVoir la page
Description

Guest Service AgentEverwild Nordic Spa & Hotel, Canmore

About Everwild

Everwild is a growing chain of boutique Nordic spas and hotels based in Canmore. We are an energetic team driven by our core values and providing our guests a home away from home.

Everwild Nordic Spa and Hotel aims to raise the bar in wellness hospitality, blending authentic tradition with fresh, evolving experiences. Everwild is redefining mountain hospitality.

Why Work for Us?

  • Quarterly gratuity program!
  • Group health benefits plan (Dental, Vision, Paramedical, and more)
  • Generous staff discounts at all our properties
  • Family and friends discount at Basecamp properties
  • Free access to the Everwild Nordic Spa
  • Discounts on food & beverage at Rhythm & Howl
  • Company paid staff events.
  • Room for advancement in our growing company
  • Be part of western Canada's fastest-growing hospitality brand
  • A hands-on people focused Basecamp culture

Position Overview

Under the supervision of the Front Office Manager, the Guest Service Agent is responsible for daily check in and out procedures, handling guest inquiries, and providing basic concierge services while ensuring the highest level of customer service.

Wage: $20

Position: Full-time/Permanent and requires availability for weekend shifts

Key Responsibilities

  • Daily management of reservations and virtual check-in pre-arrival duties including payment processing, online registration verification, damage deposits.
  • In-person check-ins and checkouts of hotel guests.
  • Complete daily administrative tasks while handling guest interactions via in-person, phone, email, internal e-messaging, 3rd party messaging.
  • Facilitate dining reservations for Rhythm & Howl and ensure any dietary information and special requests are communicated to the F&B team.
  • Provide basic concierge services such as 3rd party attraction bookings and other similar reservations.
  • Work with the housekeeping and maintenance teams to ensure rooms are ready for arrivals and total room inventory is accurately reflected.
  • Act as a Lobby Ambassador during peak business levels to ensure a seamless and memorable experience for all guests.

Requirements

  • 1-2 years of previous experience in an elevated setting is preferred but not required.
  • Hotel PMS experience preferred but not required. Knowledge of Mews is an asset.
  • Ability to prioritize and organize.
  • Able to work well independently with little supervision.
  • Ability to work under pressure in a fast-paced environment.
  • Take initiative in solving problems.
  • People forward mentality with a can-do attitude.

Basecamp Resorts and Everwild is an equal opportunity employer, dedicated to building a workplace that values diversity and ensures equal opportunities for all. We are committed inclusion; we celebrate differences and actively welcome applications from individuals of underrepresented backgrounds and communities. We comply with all applicable laws that prohibit discrimination when making all decisions about employment. If you would like to enquire about an adjustment, or need assistance with completing the application process, please contact Beth at [email protected] to discuss your needs confidentially.


Full Time, Monday - Sunday
Full Time = 40 hours

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