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Publié il y a 23 jours

Guest Service Agent (Full Time)

@ AccorHotel

Toutes ses offres Site Web

Edmonton, Alberta

23,48–24,48 $/hSur placeTemps plein
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En bref

Fairmont Hotel Macdonald in Edmonton is hiring a full-time Guest Service Agent to handle guest check-in and check-out, prepare for VIP and loyalty arrivals, and resolve guest concerns at the front desk. The role requires shift work including weekends and holidays, with a $23.48 to $24.48 CAD hourly rate and benefits including health coverage and a pension plan.

Salaire :

23,48 $–24,48 $ de l’heure

Responsabilités :

  • Check hotel guests in and out per standards
  • Address guest concerns promptly
  • Prepare for VIP and loyalty member arrivals
  • Keep the front desk stocked, organized and sanitized
  • Maintain professional grooming standards

Résumé des exigences :

  • Strong communication skills
  • Good command of English
  • Front desk or reception experience an asset
  • Micros PMS/Opera knowledge an asset
  • Hotel or hospitality diploma an asset
  • Available for weekend and holiday shifts

Outils et compétences

Micros PMSOpera PMSMicrosoft Windows

Avantages mentionnés

Assurance maladieSoins dentairesSoins de la vueRégime de retraite
Source et dates

Site carrière / système de candidatures · smartrecruiters

Date publiée par l’employeur
2026-10-18
Première détection par notre source
2026-10-18
Mise à jour du dossier source
2026-10-18

Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.

Détails du poste

NiveauDébutant
DomaineService à la clientèle
Heures par semaine40 (estimé)
Horairejours fériés, fins de semaine
Déplacementsavion : aucun · route : aucun
Milieu de travailBureau
PositionSurtout debout
Exigences physiquesphysique modéré · soulever 30 lb · ordinateur modéré
LanguesEnglish
FormationCollégial (DEC) (préféré)
Domaines d’étudesHotel management, Hospitality
Avantages mentionnésRégime de retraite, Rabais employé, Mieux-être, Repas gratuits ou à rabais

Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.

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AccorHotel

Profil d’entreprise sauvegardé

Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.

Description complète de l’entreprise

We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world. We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts. Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.

Abonnés LinkedIn
2 542 950
Personnes associées sur LinkedIn
98 406
Bureaux déclarés
  • 82 rue Henri Farman, Issy-les-Moulineaux, Paris Region 92130, FR
  • 82 Rue Henry Farman, Issy-les-Moulineaux, IdF 92130, FR
  • 14, Jalan Jend. Sudirman, Jakarta Pusat, Jakarta 10220, ID
  • Av. Doutora Ruth Cardoso, 7815, Sao Paulo, SP 05425-070, BR
Catégories d’activité
  • Resorts
  • Leisure
  • Hospitality
  • Hotel
  • Marketing
  • Location Based Services
  • SEO
  • Tourism
  • Food and Beverage
  • Advertising
  • Events
  • Travel
Autres noms enregistrés
  • AccorHotel
  • Accor
  • Accor Apartments & Realty
Spécialités
  • Hospitality and Catering
Le profil indique une agence de recrutement
Non
Investissement total déclaré
4 348 879 078

La devise et la date d’observation ne sont pas fournies; ce n’est ni une valorisation actuelle ni une ronde de financement.

Toutes ses offres Site Web

We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience…

ChampValeur
SecteurHospitality
Taille10,001+ employees
Siège socialIssy-les-Moulineaux, Paris Region
Type d’organisationPublic Company
SpécialitésHospitality and Catering
Offres sur Jobsy299
LinkedInVoir la page
Description

Company Description

Your Team and Working Environment

Since 1915, Fairmont Hotel Macdonald has effortlessly delivered timeless luxury in the heart of Edmonton. Nestled above the river valley, the hotel’s charm and elegance have earned it recognition as one of the city’s most sought-after locations, as well as the prestigious MICHELIN Key 2025 and Condé Nast Traveler 2025 Readers’ Choice Awards. World-class service awaits our guest’s every need. Our dedicated team is delighted to assist with a variety of personalized services to ensure guest comfort and convenience are our top priorities. Edmonton's castle offers award-winning, locally-inspired dining, a multi-level health club facility, unforgettable meetings and events, and fairy-tale weddings. At Fairmont Hotel Macdonald, our team takes pride in creating memorable experiences for every occasion. With over a century of hospitality excellence and deep community connections, we continue to uphold the high standards of service that have defined the hotel for generations.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Job Description

Guest Service Agent (Full Time)

First impressions are everything! As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What You Will Be Doing:

  • Provide effective, efficient service in a friendly manner
  • Check in and out hotel guests according to standards and policies
  • Ensure the highest level of guest satisfaction by addressing concerns promptly
  • Review and prepare for VIP and ALL loyalty members arrivals to ensure a flawless check-in experience
  • Keep front desk stocked, organized, tidied, and sanitized
  • Maintain a professional, neat and well-groomed appearance adhering to Hotel grooming standards
  • Other responsibilities connected with Front Office may be required

Physical Aspects of Position (include but are not limited to):

  • Constant standing and walking throughout shift.
  • Frequent lifting and carrying up to 30 lbs.
  • Occasional kneeling, pushing, pulling, lifting.
  • Occasional ascending or descending ladders, stairs, and ramps.

Qualifications

Your experience and skills include:

  • Previous front desk/reception experience a strong asset
  • Must have effective communication skills
  • Knowledge of Microsoft Windows XP an asset
  • Knowledge of Micros PMS/Opera an asset
  • Must have a good command of the English language
  • Hotel/Hospitality degree or diploma an asset
  • Available for shift work including weekends and holidays

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining work authorization documents.

Additional Information

What’s in it for you:

  • Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year),for full time permanent status employees
  • Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
  • Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
  • Comprehensive wellness platform (Greenshield) for employee mental health and wellbeing support
  • Learning programs through our Academies designed to sharpen your skills
  • Ability to make a difference through our Corporate Social Responsibility activities
  • Career development opportunities with national and international promotion opportunities. The sky is your limit

Hourly Rate Range: $23.48 - $24.48 CAD Gross per hour

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

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