Guest Service Agent / Room Attendant

The Guest Service Agent/Room Attendant is a full-time position responsible for delivering exceptional guest service while performing both front desk and housekeeping functions to support the efficient operation of the property.
The duties of this position include, but are not limited to:
Cleaning the Vacation Property suites as required (stripping and making beds, cleaning toilets, bathtubs, sinks, mirrors, and counter tops, washing floors, removing garbage, dusting, vacuuming, cleaning kitchen counter tops, cabinets, stoves, microwave ovens, refrigerators, and other cleaning as required).
Deep cleaning of Vacations units annually or as scheduled.
Doing laundry from the properties, which will include sorting soiled linens, loading and unloading washing machines, loading and unloading dryers, folding laundry and organizing linens and supplies in the supply and storage rooms. Laundry duties could also include organizing soiled and used linens to go out for cleaning.
Delivering clean linens to the Spring Creek Vacations properties.
Helping with the inspection of rental units that have been vacated by guests and doing a final inspection of rooms that have been cleaned.
Organizing items for recycling.
Cleaning finished units in buildings under construction prior to occupancy as required and directed. This may include cleaning up after deficiency / warranty work has been done in units.
Taking on other cleaning tasks as assigned by either the Housekeeping Manager, Housekeeping Supervisor, or the Manager, Spring Creek Vacations.
Making reservations using the WebRezPro property management system for vacation rental properties guests; enquiries may be made either by phone or email.
Processing payments for Vacation Rental Properties stays.
Greeting, welcoming, and checking in guests as they arrive.
Responding to general enquiries about the area, local attractions and activities, and amenities in the area.
Dealing with guests’ concerns in a timely, respectful, and appropriate manner.
Responding to emergencies on site, following company procedures.
Keeping the Vacations Office neat and tidy.
Doing a reconciliation at the end of each shift.