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Publié il y a 19 jours

Guest Service Agent

@ Hyatt

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Sydney, Nouvelle-Écosse

Temps plein
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SIGNAUX

En bref

Hyatt Regency Sydney is hiring experienced Guest Service Agents for a full-time front-office role on a rotating 7-day roster of 38 hours per week. The work centres on high-volume check-ins and check-outs, guest enquiries and complaint handling in a fast-paced hotel. The posting asks for prior front office and OPERA experience and valid Australian working rights.

Responsabilités :

  • Check in and check out a large volume of guests daily
  • Deliver exceptional service to external and internal guests
  • Assist with guest enquiries and recommendations
  • Handle complaints and escalate to the Manager on Duty
  • Participate in the upselling initiative

Résumé des exigences :

  • Previous front office experience
  • Previous experience with OPERA
  • Friendly, welcoming personality
  • Strong verbal and written communication
  • Excellent grooming and presentation
  • Valid Australian working rights

Outils et compétences

OPERA
Source et dates

Site carrière / système de candidatures · taleo

Date publiée par l’employeur
2026-10-22
Première détection par notre source
2026-10-23
Mise à jour du dossier source
2026-10-23

Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.

Détails du poste

NiveauIntermédiaire
DomaineService à la clientèle
Heures par semaine38
Horairejour, soir, fins de semaine
Déplacementsavion : aucun · route : aucun
Milieu de travailHôpital ou clinique
PositionSurtout debout
Exigences physiquesphysique faible · ordinateur élevé
LanguesEnglish
Avantages mentionnésRabais employé, Aide au transport en commun, Uniforme fourni

Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.

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ChampValeur
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Description

At Hyatt, we are turning jobs into careers and we care for people so they can be their best. Care comes from an authentic place of empathy and human connection. We do this by truly seeing people and getting to know them as unique individuals, to enable us to design and deliver personal experiences. We continue to strive on building a safe, respectful and inclusive culture for our team members, guests, clients and community.

We are accepting applications from experienced Guest Service Agents who are ready to grow their careers at Hyatt.

Located adjacent to Darling Harbour in Sydney's Central Business District, Hyatt Regency Sydney is a haven of relaxation for the business or leisure traveller. As Sydney's largest premium hotel, the hotel boasts 878 guestrooms, multiple dining experiences and event spaces. The hotel offers more than 3,700 sq m of sleek meeting and event space in the heart of the city featuring two spacious ballrooms with views of Darling Harbour and 22 additional meeting rooms.

The Role:
As a Guest Service Agent, you will join an energetic and passionate team whose purpose is to create memorable experiences for our guests. Your warm welcome and professionalism will set the tone for our guests’ stay. You will thrive working in a fast-paced environment and be provided the tools to learn new skills that support your professional development. With us, you’ll discover a career you never knew existed.

Responsibilities Include:

Delivering exceptional customer service to both external and internal guests

Conducting a large volume of check ins and check outs on a daily basis

Assisting with guest enquiries and recommendations

Creating memorable experiences for our guests through care and empathy

Handling customer complaints and escalating to the Manager on Duty

Active involvement in the upselling initiative

Our ideal candidate will have:

Previous Front Office experience

Previous experience working with OPERA

A friendly and welcoming personality

Strong verbal and written communication skills

Excellent grooming and personal presentation

Valid Australian working rights

Availability to work a rotating 7day roster – 38 hours per week

Benefits for working with Hyatt Include:

After 90 days of service, complimentary accommodation across Hyatt Hotels globally (T&Cs apply)

Discounted accommodation for associates as well as friends and family

Reward and recognition programs

Learning and development opportunities

Fully laundered uniform

Discounted city parking

The opportunity to join an international group with endless career opportunities

Quality care. Quality connections. Join Hyatt.

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