Connexion Inscription gratuite
Postuler

Publié il y a 9 jours

Guest Services Agent

@ Germain Hôtels

Toutes ses offres Site Web

Ottawa, Ontario

21,93 $/hTemps plein
Postuler
SIGNAUX

En bref

Germain Hôtels is hiring a Guest Services Agent to greet guests, handle check-in and check-out, and respond to requests in person, by phone or by email. The role involves resolving guest concerns and coordinating with other departments to personalize the stay. The posting states a full-time, unionized position at an hourly rate of $21.93, with a hospitality diploma as an asset.

Salaire :

21,93 $ de l’heure

Responsabilités :

  • Enregistrement et départs des clients
  • Réponse aux demandes des clients
  • Résolution des problèmes et préoccupations des clients
  • Collaboration avec les autres départements

Résumé des exigences :

  • Excellentes communications orales et écrites
  • Orientation service à la clientèle et attitude positive
  • Capacité à gérer les situations difficiles avec calme
  • Bonnes habiletés d'écoute
  • Bonnes compétences informatiques
  • Expérience OPERA PMS (un atout)

Outils et compétences

OPERA PMS

Avantages mentionnés

Mieux-être
Source et dates

Site carrière / système de candidatures · ultipro

Date publiée par l’employeur
2026-10-29
Première détection par notre source
2026-10-29
Mise à jour du dossier source
2026-10-29

Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.

Détails du poste

NiveauDébutant
DomaineService à la clientèle
Heures par semaine40 (estimé)
Déplacementsavion : aucun · route : aucun
Milieu de travailHôpital ou clinique
PositionSurtout debout
Exigences physiquesphysique faible · ordinateur modéré
LanguesEnglish, French
FormationCollégial (DEC) (préféré)
Domaines d’étudesHospitality
Avantages mentionnésMieux-être

Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.

Postuler
ChampValeur
Siège socialQuebec City
Offres sur Jobsy76
Description

"What can I do for you?" is your mantra!

We're looking for that person who uses his or her curiosity and attentiveness to every encounter every day. This person acts as an ambassador with our guests when they arrive at one of our establishments. The Guest Service Agent informs, greets, and helps generate personalized attention to ensure our guests have a memorable stay.

WHAT YOU'LL DO

  • Check-in and check-out, verify and detail arrivals and departures, and ensure that internal activities run smoothly.
  • Respond with care and attention to all guest requests, using your individuality and creativity to constantly improve their experience.
  • Respond to guests' requests courteously and efficiently, whether in person, by telephone or by email.
  • Resolve guest issues and concerns in a proactive, satisfaction-oriented manner.
  • Collaborate with other departments to provide relevant information that enables us to offer a personalized experience to our guests.

WHAT YOU'LL BRING

  • Diploma in Hospitality, an asset
  • Excellent oral and written communication skills
  • Natural customer service orientation with a positive attitude
  • Ability to handle difficult situations with professionalism and calm
  • Strong listening skills to understand guest needs and preferences
  • Good computer skills and experience with OPERA PMS, an asset

WHAT WE OFFER

  • Passionate about travel? Take advantage of special rates when you stay with Germain Hotels and travel the country. Again and again!
  • A work environment that fosters creativity and autonomy - contribute to the growth of a company that strives to move you forward and recognizes you for who you really are.
  • Squats help you relax? Get access to a state-of-the-art gym right in your workplace.

Hiring hourly rate: $21.93

This position is unionized, and compensation is set as per the current collective agreement.

Apply - we look forward to hearing from you!

Germain Hotels may use artificial intelligence-enabled tools to support the screening and assessment of applications. All hiring decisions are made by our HR team and hiring managers based on each candidate’s skills, experience, qualifications and alignment with the role requirements.

Emplois semblables

  • Guest Services Agent

    Canmore, AB

    Spring Creek Vacations

    Spring Creek Vacations needs candidates who can work with a property management system and handle payments and reservations by phone and email. Strong customer service and a calm, timely response to emergencies are expected.

    WebRezPro, Reservation system

    Guest Services Agent (Part-Time)

    Canmore, AB

    Spring Creek Vacations

    Spring Creek Vacations needs candidates who can work with the WebRezPro property management system and handle reservations and payments accurately. Strong customer service, clear communication and the ability to respond calmly to on-site emergencies are expected.

    WebRezPro, Payment processing system

  • Guest Services Agent - Manitoba Remote Camps

    Winnipeg, MB
    25 $/hSur placeTemps plein

    Dexterra

    1+ ansDexterra needs at least one year of guest service experience in a hotel or similar setting, fluent English, and strong organizational and customer service skills. Candidates must be computer literate in Word and Excel and provide their own travel to the remote site.

    Microsoft Excel, Microsoft Outlook, Microsoft Word, Camp Manager software

  • Guest Services Agent Full Time

    Regina, SK
    Temps plein

    RESIDENCE INN BY MARRIOTT REGINA

    Candidates need front desk or customer service experience, an outgoing and friendly manner, and excellent English. They must be legally able to work in Canada.

    Email

  • Guest Services Agent - Part Time

    Vancouver, BC
    21–23 $/hTemps partiel

    Onni Seymour Street Development LP

    Candidates need front office or concierge experience in a hotel, residential or customer-focused setting, a high school diploma or equivalent, and proficiency in Outlook, Word, Excel and Windows. Strong customer service, oral and written communication, and multitasking skills in a fast-paced setting are also required.

    MS Outlook, MS Word, MS Excel, MS Windows

  • Guest Services Agent

    Winnipeg, MB
    Temps partiel

    Canad Inns: Canad Inns is Manitoba's largest hospitality provider.

    Canad Inns needs candidates with customer service experience who handle complaints calmly and with empathy. A positive attitude, strong work ethic and flexibility to work evenings, weekends and holidays are required.

    Customer service

  • Guest Services Agent (Full-Time)

    Red Deer, AB
    Sur placeTemps plein

    Red Deer Resort & Casino

    Candidates need hotel front desk or customer service experience, preferably with Opera PMS, and a 1 to 2 year diploma or equivalent. They must be flexible with shifts, able to work Sundays, communicate well in English and be able to commute to the workplace in Red Deer.

    Opera PMS, MS Office

  • Guest Services Agent (Part-Time)

    Halifax, NS
    Temps partiel

    New Castle

    Candidates need prior hotel front desk experience, a high school diploma or equivalent, and strong customer service and English communication skills. Accurate cash handling, multitasking and weekend and holiday availability are also required.

    Marriott front office systems

Lieux et modes de travail

Lieux

Tout le CanadaTélétravail · Hybride · Sur place · Sur le terrain

Astuce : ajoutez le télétravail pour élargir la recherche.

Exclure des lieux

Mode de travail

Offres de cette entreprise dans les résultats

Voici les offres de cette entreprise chargées dans votre recherche. Elle peut avoir d’autres postes ouverts.