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Publié il y a 13 jours

Guest Services Agent

@ Spring Creek Vacations

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Canmore, Alberta

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SIGNAUX

En bref

Spring Creek Vacations is hiring a Guest Services Agent to take vacation rental reservations by phone and email in WebRezPro, process guest payments, and greet and check in guests on arrival. The role also answers questions about the stay and the area and handles on-site emergencies.

Responsabilités :

  • Make vacation rental reservations by phone and email in WebRezPro
  • Process payments for guest stays
  • Greet, welcome and check in arriving guests
  • Answer guest questions about the stay and the area
  • Respond to on-site emergencies following company procedures

Résumé des exigences :

  • Experience with reservations and guest service
  • Ability to resolve guest concerns respectfully and promptly
  • Comfort using a property management system

Outils et compétences

WebRezProReservation system
Source et dates

Type de source non vérifié · bow-valley

Date publiée par l’employeur
2026-10-27
Première détection par notre source
2026-11-05
Mise à jour du dossier source
2026-11-05

Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.

Détails du poste

NiveauDébutant
DomaineService à la clientèle
Déplacementsavion : aucun · route : aucun
Milieu de travailBureau, Chez les clients
PositionAssis et debout
Exigences physiquesphysique faible · ordinateur élevé

Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.

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Spring Creek Vacations

Toutes ses offres
ChampValeur
Offres sur Jobsy4
Description

Guest Services Agents (GSAs) make Vacation Rental Properties reservations by phone and email using the WebRezPro property management system. GSAs process payments for guest stays and greet and check in guests when they arrive on site, answering any questions they may have about their stay and the area.
The duties of this position include, but are not limited to:
Making reservations using the WebRezPro property management system for vacation rental properties guests; enquiries may be made either by phone or email.
Processing payments for Vacation Rental Properties stays.
Greeting, welcoming, and checking in guests as they arrive.
Responding to general enquiries about the area, local attractions and activities, and amenities in the area.
Dealing with guests’ concerns in a timely, respectful, and appropriate manner.
Responding to emergencies on site, following company procedures.
Keeping the Vacations Office neat and tidy.
Doing a reconciliation at the end of each shift.
Assisting the Housekeeping team, if and when the need arises.

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