Publié il y a 2 mois
Guest Services Internship - Spring 2027 | The Josie Hotel, Autograph Collection
@ Crescent Hotels & Resorts
Rossland, Colombie-Britannique
En bref
Crescent Hotels & Resorts is hiring a Guest Services Intern for The Josie Hotel, Autograph Collection, for Spring 2027. The intern assists in leading the guest services team, supervising staff, and leading guided outdoor hikes and snow activities. The posting states full-time/part-time, AM/PM shifts.
Responsabilités :
- Lead and supervise the guest services team
- Serve as first and last point of contact for guests
- Organize and lead guided hikes and snow activities
- Handle guest requests for transportation, valet and equipment
- Ensure safety during outdoor excursions
Résumé des exigences :
- Currently enrolled and pursuing a degree in hospitality or related field
- At least 18 years of age
- Strong written and verbal communication skills preferred
- Prior work experience preferred
- Microsoft Office proficiency preferred
- Ability to work collaboratively in a team
Outils et compétences
Source et dates
Site carrière / système de candidatures · ultipro
- Date publiée par l’employeur
- 2026-09-22
- Première détection par notre source
- 2026-10-08
- Mise à jour du dossier source
- 2026-10-16
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Débutant |
| Domaine | Service à la clientèle |
| Horaire | jour |
| Saisonnier | Oui |
| Déplacements | avion : aucun · route : minimes |
| Milieu de travail | Extérieur, Chez les clients |
| Position | Assis et debout |
| Exigences physiques | physique modéré · ordinateur faible |
| Langues | English |
| Formation | Baccalauréat (exigé) |
| Domaines d’études | Hospitality |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
Crescent Hotels & Resorts
Profil d’entreprise sauvegardé
Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.
Bold Strategy, Innovative Spirit
Description complète de l’entreprise
At Crescent Hotels & Resorts, we believe success is the product of direct contact and experience. This guiding principle drives every aspect of hotel operations throughout Crescent. Recognized as one of the industry's top third-party hotel management companies, Crescent is committed to delivering excellence in hotel operations, profitability, and guest service through a hands-on approach and practical experience. Crescent’s foundational service offering is third-party hotel management of upper upscale full-service and luxury hotels and resorts in the US and Canada. The portfolio includes luxury lifestyle assets as well as hotels and resorts within the premier brands by Marriott, Hilton, and Hyatt. At Crescent, we are more than just a collection of hotels, we are a progressive company determined to be the employer of choice in the hospitality industry. Strong core values related to customer service and associate satisfaction account for the continued success of our company. Crescent seeks and recruits energetic, innovative individuals who have a desire to work in a results-driven environment. Our success is the direct result of everyone working together toward a common goal: To deliver exceptional service to our valued guests and provide a high quality work environment for our associates. At Crescent Hotels & Resorts, we expect our leaders to embrace an entrepreneurial spirit, strive to execute flawlessly and recognize our most important asset is our PEOPLE. We know our associates look to their leaders to embody the corporate culture. Our leaders’ passion and dedication will inspire you who, in turn, will share that enthusiasm with our guests.
- Abonnés LinkedIn
- 51 171
- Personnes associées sur LinkedIn
- 1 118
- Bureaux déclarés
- 10306 Eaton Place, Suite 430, Fairfax, Virginia 22030, US
- 552 Wellington St W, Suite 1405, Toronto, Ontario M5V 2V5, CA
- Autres noms enregistrés
- Crescent Hotels & Resorts
- Spécialités
- Hotel Management and resort management
- Le profil indique une agence de recrutement
- Non
At Crescent Hotels & Resorts, we believe success is the product of direct contact and experience. This guiding principle drives every aspect of hotel operations throughout Crescent. Recognized as one of the industry's top third-party hotel management companies, Crescent is committed to delivering excellence in hotel operations, profitability, and guest service through a hands-on approach and practical experience…
| Champ | Valeur |
|---|---|
| Secteur | Hospitality |
| Taille | 5,001-10,000 employees |
| Siège social | Fairfax, Virginia |
| Type d’organisation | Privately Held |
| Fondée en | 2001 |
| Spécialités | Hotel Management and resort management |
| Offres sur Jobsy | 49 |
| Voir la page |
Turn Your Passion for Hospitality Into Real-World Experience!
Ready to take your culinary skills beyond the classroom? Join Crescent Hotels & Resorts and gain hands-on experience in a dynamic hospitality environment where you’ll learn, grow, and be part of a team that values your ideas and contributions.
We’re looking for an energetic, passionate Culinary Intern to join the team at The Josie Hotel. This is an opportunity to build your skills, learn from experienced hospitality professionals, and get a true behind-the-scenes look at what it takes to create memorable culinary experiences in a luxury hotel environment.
If you’re passionate about food, eager to learn, and ready to take the next step toward your hospitality career, we’d love to meet you!
Bring your passion. Build your skills. Start your hospitality career with us.
INTERNSHIP TYPE: Full-time/Part-time
SCHEDULE: AM/PM Shift
JOB OVERVIEW:
As the Guest Services Intern, you will assist in leading the Guest Services team to deliver exceptional guest experiences. This role involves overseeing daily operations, supervising team members, and ensuring guest satisfaction at all touchpoints, including outdoor activities. You will also be responsible for facilitating outdoor hikes and snow activities with guests, promoting the hotel’s outdoor programs, and providing hands-on leadership in both front-of-house and outdoor settings.
Here is what you will be doing each day:
- Supervision and Leadership:
- Lead the Guest Services team, ensuring daily responsibilities are completed to the highest standards.
- Assist in scheduling, training the team members.
- Act as the main point of contact for the team ensuring seamless guest interactions.
- Guest Interaction and Satisfaction:
- Be the first and last point of contact for guests, delivering exceptional customer service and maintaining high satisfaction levels.
- Coordinate and participate in guest check-ins, check-outs, and luggage handling.
- Assist in resolving guest issues promptly and professionally, escalating concerns when necessary.
- Outdoor Activities Leadership:
- Organize and lead outdoor activities such as guided hikes, snowshoeing, and other seasonal programs for guests, ensuring a safe and enjoyable experience.
- Promote outdoor programs, providing guests with information about the hotel’s offerings and the local area, including Red Mountain and Rossland.
- Collaborate with the Ski Concierge team and other departments to enhance guest participation in outdoor activities and events.
- Hotel and Resort Knowledge:
- Maintain up-to-date knowledge of all hotel facilities, services, and local activities, including ski hill operations and outdoor recreation.
- Communicate hotel policies, hours of operation, and local recommendations to guests.
- Team Coordination and Communication:
- Ensure smooth handover between shifts, maintaining a proper shift log for effective communication.
- Assign daily tasks to the Guest Services team, monitor performance, and encourage improvement.
- Support and assist with the training of new team members.
- Administrative and Operational Support:
- Handle guest requests for transportation, valet services, and special services like equipment rentals and deliveries.
- Maintain a clean and organized guest services area, including the lobby and outdoor activity stations.
- Monitor hotel occupancy and make staffing adjustments as required.
- Safety and Security:
- Ensure that all safety guidelines are followed during outdoor activities and guest interactions.
- Respond quickly and effectively to any emergency situations that arise, remaining calm under pressure.
- Adhere to hotel safety protocols, particularly with regard to outdoor excursions and use of equipment.
- Other Duties:
- Perform other job-related tasks as assigned.
- Provide support for on-site guest programs, including the winter guest entertainment program and lending stations for outdoor gear.
QUALIFICATION STANDARDS
Education & Experience:
- Must be currently enrolled at an accredited educational institution
- Must be actively pursuing a degree in Hospitality, or related field
- Must be at least 18 years of age
- Strong written and verbal communication skills strongly preferred
- Prior experience working preferred
- Ability to use Microsoft office products proficiently preferred
- Ability to work in a collaborative manner within a team
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