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Publié il y a 2 mois

Guest Services Supervisor

@ Four Points by Sheraton Kelowna Airport

Toutes ses offres Site Web

Kelowna, Colombie-Britannique

22,90 $/hTemps plein
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SIGNAUX

En bref

Four Points by Sheraton Kelowna Airport is hiring a full-time Guest Services Supervisor to lead daily front desk operations and coach the guest service team. The role covers staff training and motivation, guest satisfaction, inventory and group balancing across Lightspeed and Marsha, and operating the hotel shuttle. It requires varied shifts including weekends and holidays, starting at $22.90 per hour.

Salaire :

22,90 $ de l’heure

Responsabilités :

  • Lead day-to-day front desk and guest service operations
  • Coach, train and evaluate guest service staff
  • Balance inventory and groups between Lightspeed and Marsha
  • Operate hotel shuttle safely per the Motor Vehicle Act
  • Work varied shifts including weekends and holidays

Résumé des exigences :

  • Previous Guest Service Agent or similar experience
  • Valid BC Class 5 licence
  • Ability to plan and prioritize multiple projects
  • Motivates staff to achieve goals
  • Promotes teamwork across departments

Outils et compétences

LightspeedMarsha

Avantages mentionnés

Assurance maladieSoins dentaires
Source et dates

Site carrière / système de candidatures · jazzhr

Date publiée par l’employeur
2026-09-17
Première détection par notre source
2026-10-09
Mise à jour du dossier source
2026-10-19

Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.

Détails du poste

NiveauIntermédiaire
DomaineService à la clientèle
Gestion d’équipeOui
Heures par semaine40 (estimé)
Horairejour, soir, jours fériés, fins de semaine
Déplacementsavion : aucun · route : minimes
Milieu de travailMagasin, Chez les clients
PositionAssis et debout
Exigences physiquesphysique faible · ordinateur modéré
LanguesEnglish
Permis de conduireexigé
Avantages mentionnésRabais employé

Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.

Postuler

Four Points by Sheraton Kelowna Airport

Profil d’entreprise sauvegardé

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2020 Travelers' Choice Award Winner -TripAdvisor

Description complète de l’entreprise

Four Points by Sheraton Kelowna Airport, the 2016 TripAdvisor® Certificate of Excellence Winner, is located across from Kelowna International Airport (YLW) and offers a free 24-hour airport shuttle. Our hotel is a short drive from the heart of Kelowna, Okanagan Lake and the University of British Columbia Okanagan. Experience year-round outdoor adventure in Kelowna with our nearby ski resorts, Kelowna hiking trails, 20 picturesque golf courses, and stunning wineries. Hotel features include: Gulfstream Restaurant Best Brew™ local craft beer Fast & free WiFi Heated indoor pool, hot tub and waterslide 24-hour fitness centre 4,500 sq ft of meeting & event space, with on-site catering 24-hour business center Free coffee & water bottles Suites available On-site Hertz rental car kiosk Free self-parking Free airport shuttle

Abonnés LinkedIn
7 596
Personnes associées sur LinkedIn
33
Bureaux déclarés
  • 5505 Airport Way, Kelowna, British Columbia, CA
Autres noms enregistrés
  • Four Points by Sheraton Kelowna Airport
Spécialités
  • 5 Star Service Without The 5 Star Price
Le profil indique une agence de recrutement
Non
Toutes ses offres Site Web

Four Points by Sheraton Kelowna Airport, the 2016 TripAdvisor® Certificate of Excellence Winner, is located across from Kelowna International Airport (YLW) and offers a free 24-hour airport shuttle. Our hotel is a short drive from the heart of Kelowna, Okanagan Lake and the University of British Columbia Okanagan. Experience year-round outdoor adventure in Kelowna with our nearby ski resorts, Kelowna hiking trails…

ChampValeur
SecteurHospitality
Taille51-200 employees
Siège socialKelowna, British Columbia
Type d’organisationPartnership
Fondée en2013
Spécialités5 Star Service Without The 5 Star Price
Offres sur Jobsy9
LinkedInVoir la page
Description

If you are looking for a team that brings out the best in each other, a team that has fun and are proud of their work - we want to hear from you. The Four Points by Sheraton Kelowna Airport is currently looking to fill the role of Guest Services Supervisor.

Located near the Kelowna Airport, we are on a bus route, with a stop just outside of the hotel. We also pickup our employees from the bus loop at UBCO!

Position Summary
Under the guidance of the Director of Rooms and Front Office Manager, the Guest Service Supervisor is responsible for leading the day to day operations and ensuring and maintaining a consistently high standard of guest service. In addition, you will be responsible for coaching the team and maintaining the smooth flow of front desk services and daily operation while adhering to the standards of the Four Points by Sheraton Kelowna Airport.

What will you be doing?

  • Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model
  • High understanding of the Four Points by Sheraton culture; ensure all staff follow this culture as well
  • Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns
  • Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training
  • Ensure guest satisfaction is maintained
  • Balance inventory and groups between Lightspeed and Marsha
  • Available to work varied shifts: days, evenings, weekends and holidays
  • Operate Hotel shuttle in a safe manner in accordance with the Motor Vehicle Act
  • Additional duties as assigned by management
What are we looking for?
  • Previous experience as Guest Service Agent or similar
  • Valid BC Class 5 license
  • Ability to plan, prioritize and complete multiple projects in a timely manner
  • Consistently motivates staff to achieve goals
  • Ability to work with all employees to promote teamwork and co-operative relationships within and across departments
  • Ability to provide ongoing coaching to staff to enhance performance
Perks:
  • Extended Health and Dental Benefits
  • World-wide accommodation and dining discounts with Marriott brands
  • An excellent work environment, with a focus on staff recognition and teambuilding
  • Room for growth and development

Starting Hourly Wage: $22.90

Don't miss this exciting opportunity to join our Four Points family!

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