Head of Human Resources

Head of Human Resources – Multi-Location Operations

Company: Tim Hortons Restaurant Group

Location: Greater Montreal, Laval, and surrounding areas, Quebec

Employment Type: Full-time, Permanent

Compensation: Competitive salary based on experience and qualifications

Job Description

Our growing group of Tim Hortons restaurants is seeking an experienced and highly motivated Head of Human Resources to oversee and manage all aspects of human resources across our organization.

We are looking for a proactive, organized, and independent HR professional who can confidently manage day-to-day HR operations while handling more complex matters involving employee relations, recruitment, payroll administration, workplace compliance, and employment legislation.

Strong knowledge of CNESST regulations, Quebec labour laws, and hands-on experience managing CNESST claims and workplace injury cases are essential requirements for this position.

The successful candidate will work closely with senior management and restaurant managers, serving as a trusted advisor and primary point of contact for all human resources matters.

This position requires someone who is both strategic and hands-on, capable of identifying challenges, implementing solutions, and ensuring consistent HR practices across multiple locations.

Key Responsibilities1. Recruitment and Talent Acquisition

• Manage the full recruitment cycle, including job postings, candidate sourcing, screening, interviews, selection, and hiring.
• Create, publish, and manage job advertisements on Indeed and other recruitment platforms.
• Develop proactive recruitment strategies to meet staffing requirements across multiple restaurants.
• Conduct telephone screenings, interviews, and reference checks when appropriate.
• Coordinate hiring decisions with restaurant managers.
• Prepare employment offers, employment contracts, and onboarding documentation.
• Monitor staffing needs and work closely with managers to anticipate vacancies.
• Identify opportunities to improve recruitment efficiency, candidate quality, and employee retention.

2. CNESST Management, Legal Compliance, and Occupational Health & Safety

• Take full responsibility for the administration and follow-up of CNESST files across all locations.
• Serve as the primary point of contact with CNESST agents, representatives, and other relevant stakeholders.
• Manage workplace injury reports, claims, required documentation, and applicable reimbursement requests.
• Oversee employee medical leave related to workplace injuries, functional limitations, and return-to-work processes while respecting confidentiality obligations.
• Coordinate temporary work assignments and return-to-work plans in accordance with applicable regulations.
• Collaborate with restaurant managers on workplace accident investigations and corrective actions.
• Manage communications, documentation, and follow-ups related to CNESST inspections and interventions.
• Assist management with complaints, administrative reviews, objections, and contested CNESST matters, including coordination with legal professionals when required.
• Ensure compliance with applicable Quebec legislation, including:
• Act respecting labour standards (LNT).
• Act respecting occupational health and safety (LSST).
• Act respecting industrial accidents and occupational diseases (LATMP).
• Advise management on employer obligations concerning occupational health and safety, employee absences, disciplinary measures, termination procedures, and workplace harassment prevention.
• Support the development and implementation of workplace prevention programs, policies, and required health and safety measures.
• Monitor legislative and regulatory changes to ensure ongoing organizational compliance.

3. Payroll Administration and HR Operations

• Prepare, verify, and coordinate employee payroll processing.
• Review employee hours, overtime, absences, vacation pay, statutory holidays, and other payroll-related adjustments.
• Investigate and resolve payroll discrepancies.
• Respond to employee questions concerning payroll and employment conditions.
• Maintain accurate and confidential employee records.
• Prepare and manage HR documentation related to hiring, employment changes, leaves of absence, and employee departures.
• Ensure payroll practices comply with Quebec labour standards and applicable employment legislation.

4. Employee Relations and Conflict Resolution

• Act as the primary HR resource for employees and restaurant management.
• Manage and resolve conflicts between employees and between employees and managers.
• Receive, investigate, and address employee complaints in a confidential, fair, and professional manner.
• Conduct or coordinate internal workplace investigations when necessary.
• Support managers in employee performance management and disciplinary procedures.
• Advise senior management on sensitive employee relations matters.
• Ensure consistent and fair application of company policies and procedures.
• Help prevent and address psychological and sexual harassment in the workplace.
• Promote a positive, respectful, and professional work environment.

5. Employee Onboarding, Retention, and Offboarding

• Develop and improve onboarding and employee integration processes.
• Follow up with newly hired employees to support successful integration.
• Develop initiatives to improve employee satisfaction, engagement, and retention.
• Analyze employee turnover and identify opportunities for improvement.
• Conduct exit interviews to better understand the reasons for employee departures.
• Coordinate administrative procedures related to resignations, terminations, and other employment separations.
• Support probationary reviews and employee performance evaluations.
• Provide management with recommendations based on employee feedback and workforce trends.

6. HR Strategy and Management Support

• Provide ongoing HR guidance and recommendations to senior management.
• Develop, implement, and improve HR policies, procedures, and internal processes.
• Support workforce planning and staffing strategies across all locations.
• Monitor key HR performance indicators, including recruitment, employee turnover, absenteeism, retention, and CNESST cases.
• Identify opportunities to improve organizational efficiency and employee satisfaction.
• Conduct regular restaurant visits to support managers and maintain strong relationships with employees.
• Ensure consistent implementation of company HR practices across all establishments.
• Contribute to the ongoing development of a structured, effective, and compliant human resources department.

Qualifications and Requirements

Essential Requirements

• College diploma or university degree in Human Resources Management, Industrial Relations, or a related field.
• Minimum of 1 year of relevant experience in human resources.
• Strong knowledge of CNESST regulations, processes, and employer responsibilities in Quebec.
• Demonstrated hands-on experience managing workplace injury claims, CNESST files, employee leaves, and return-to-work processes.
• Thorough understanding of Quebec labour standards and employment legislation.
• Proven experience in recruitment, payroll administration, and employee relations.
• Ability to handle complex employee situations and confidential information.
• Excellent communication, conflict resolution, and organizational skills.
• Strong judgment, professionalism, discretion, and attention to detail.
• Ability to work independently and manage multiple priorities.
• Proficiency in French and English to communicate with French-speaking and English-speaking employees and stakeholders.
• Ability to travel between restaurant locations when required.

Preferred Qualifications

• Previous experience in the restaurant, hospitality, retail, or multi-location industry.
• Experience with high-volume recruitment.
• Experience managing HR responsibilities independently or overseeing an HR department.
• Experience developing internal HR policies, procedures, and compliance programs.

What We Offer

• A permanent, full-time position within an established and growing organization.
• A diverse and challenging role with significant responsibilities.
• A high level of autonomy in managing daily human resources operations.
• Direct collaboration with senior management and restaurant leadership teams.
• The opportunity to make a meaningful impact on employee relations, recruitment, retention, and workplace culture.
• A dynamic and professional work environment that values initiative, accountability, and continuous improvement.
• Competitive compensation based on experience and qualifications.

Why Join Our Team?

We believe that the success of our restaurants begins with the people who work in them.

We are looking for a dedicated HR professional who goes beyond administrative responsibilities and genuinely wants to make a difference in the recruitment, development, satisfaction, and retention of our employees.

Our goal is to build a structured, efficient, people-focused, and legally compliant human resources department that supports the long-term success of our organization.

If you are an experienced, proactive, organized, and solutions-oriented HR professional who enjoys working in a fast-paced, multi-location environment, we would love to hear from you.

We thank all applicants for their interest.