Publié il y a 3 heures
Head of Operations, Service Delivery
@ Success Matcher Recruitment
Toronto, Ontario
En bref
Success Matcher Recruitment is hiring a Head of Operations, Service Delivery for its client, a profitable, long-established legal services business turned AI-native legal tech company. The role owns end-to-end delivery, case throughput and service levels across five practice areas, and leads Practice Leads and Managing Attorneys. Compensation is a competitive base plus variable upside with OTE up to CA$300K, and the role is hybrid in Toronto.
Responsabilités :
- Own case throughput, turnaround times and service levels across five practice areas
- Coach Practice Leads and Managing Attorneys through management cadences and scorecards
- Define KPIs, dashboards and operating rhythms
- Own delivery cost, productivity and contribution margin with Finance
- Design and execute an automation and AI roadmap across delivery
Résumé des exigences :
- 5 to 12 years in operations leadership
- 3+ years leading high-volume service delivery
- Experience leading 20 to 50+ people, including managers
- Proven process redesign with measurable gains
- Hands-on ownership of budgets and capacity planning
- Experience driving AI or automation adoption
Outils et compétences
Source et dates
Type de source non vérifié · manatal
- Date publiée par l’employeur
- 2026-11-11
- Première détection par notre source
- 2026-11-11
- Mise à jour du dossier source
- 2026-11-11
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Chef d’équipe |
| Domaine | Opérations |
| Expérience | 5 an(s) et plus |
| Expérience en gestion | 3 an(s) et plus |
| Gestion d’équipe | Oui |
| Heures par semaine | 40 (estimé) |
| Déplacements | avion : aucun · route : aucun |
| Milieu de travail | Bureau |
| Position | Surtout assis |
| Exigences physiques | physique faible · ordinateur élevé |
| Langues | English |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
Success Matcher Recruitment
Profil d’entreprise sauvegardé
Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.
Success Starts With The Right Match | www.successmatcher.com
Description complète de l’entreprise
Success Starts with the Right Match Success Matcher is a global recruitment firm delivering tailored hiring solutions—from permanent and contract recruitment to retained search. We act as an extension of your team, combining market insight with a people-first approach to connect top-tier talent with world-class opportunities. Scope and Expertise: Our reach spans the entire corporate ecosystem, partnering with everyone from high-growth start-ups to global enterprises. We specialize in placing talent at every stage of the career ladder, from foundational staff positions to C-suite executive leadership. Our consultants bring deep domain expertise to specialized sectors including Accounting, Finance & Fintech, Biotech & Pharma, Engineering, Healthcare, Legal, IT, and Sales & Marketing. Global Reach: In an interconnected economy, we provide seamless recruitment services across all major global markets. Our operational footprint covers North America, EMEA, APAC, LATAM, MENA & GCC, and ANZ & ASEAN, ensuring your hiring needs are met with local expertise and a global perspective. Success Starts with the Right Match. Whether you are scaling a specialized team or hiring a visionary leader, we bridge the gap between ambition and talent.
- Abonnés LinkedIn
- 21 882
- Personnes associées sur LinkedIn
- 7
- Bureaux déclarés
- 55 W 14th St, STE 101 Helena, MT 59601, Helena, Montana 59601, US
- Autres noms enregistrés
- Success Matcher Recruitment
- Spécialités
- Executive Search
- Recruitment
- Contingency Recruitment
- Contract Recruitment
- Retainer Search
- Interview Preparation
- and Resume Review
- Le profil indique une agence de recrutement
- Oui
Success Starts with the Right Match Success Matcher is a global recruitment firm delivering tailored hiring solutions—from permanent and contract recruitment to retained search. We act as an extension of your team, combining market insight with a people-first approach to connect top-tier talent with world-class opportunities. Scope and Expertise: Our reach spans the entire corporate ecosystem, partnering with…
| Champ | Valeur |
|---|---|
| Secteur | Staffing and Recruiting |
| Taille | 2-10 employees |
| Siège social | Helena, Montana |
| Type d’organisation | Partnership |
| Fondée en | 2024 |
| Spécialités | Executive SearchRecruitmentContingency RecruitmentContract RecruitmentRetainer SearchInterview Preparationand Resume Review |
| Offres sur Jobsy | 6 |
| Voir la page |
Our client is a profitable, long-established legal services business that has reinvented itself as an AI-native legal tech company. Since the pivot, it has grown 5x in six months, reaches millions of people every month through its platform and online community, and is scaling from ~60 to 100+ people. Its ambition is to become Canada's largest consumer law business, expanding into new practice areas.
What You'll Do
- Own end-to-end delivery: Take full accountability for case throughput, turnaround times, backlog, capacity utilization and service levels across five practice areas.
- Lead the leaders: Coach Practice Leads and Managing Attorneys through structured management cadences, operating reviews and scorecards that drive accountability.
- Build the operating playbook: Define the KPIs, dashboards and rhythms the business runs on, using an internal command-centre dashboard and AI-native case management tools.
- Drive the economics: Own delivery cost, productivity and contribution margin, and partner with Finance on budgets and forecasts.
- Modernize with AI: Work alongside the CPO and CTO to design and execute a roadmap for automation and AI adoption across delivery.
- Plan for growth: Turn sales forecasts into capacity and hiring plans, giving the COO clear, data-driven visibility into what's coming.
- Stay close to the work: Shadow case managers and get hands-on with files when needed to understand where the process really breaks.
Why Join
- Growth with a safety net: Join a company in hypergrowth that's also profitable and built on nearly 50 years of legal expertise. You get scale-up energy without startup fragility.
- Real ownership: This is a Head of role with a blank canvas. You'll write the playbook, not inherit someone else's.
- Direct line to the top: Report to the COO and work closely with the CPO and CTO, alongside colleagues from leading Canadian fintech and legal-tech scale-ups.
- Cutting-edge tools: Lead operations in a business where AI and automation are core to how work gets done, not an afterthought.
- Meaningful impact: Your work directly shapes how quickly and reliably everyday Canadians get legal help.
- Strong rewards: Competitive base plus meaningful variable upside, with OTE up to CA$300K.
What You'll Bring
- 5–12 years in operations leadership, including 3+ years leading high-volume service delivery
- Experience leading 20–50+ people, including managers who run their own teams
- A proven record of process redesign with measurable gains in productivity, quality and cost
- Hands-on ownership of budgets, capacity planning and unit economics
- Experience driving AI or automation adoption with clear business outcomes
- A decisive, commercially minded approach and a willingness to roll up your sleeves
- Authorization to work in Canada and the ability to work hybrid in Toronto
Journal
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