Healthcare Security Officer

Role Overview

Healthcare security requires a thoughtful, human-centered approach. At Valley Regional Hospital, our Healthcare Security Officers do much more than conduct safety patrols—they serve as a reassuring presence for patients, visitors, and hospital staff during vulnerable moments. In this role, you will help protect the environment where critical care happens, responding to incidents with empathy, clear judgment, and professionalism.

What Success Looks Like

On a day-to-day basis, success in this role means maintaining a visible and helpful presence throughout the facility. You will balance proactive safety measures—such as foot patrols, access control, and camera monitoring—with compassionate customer service. When challenging or high-stress situations arise, you will use verbal de-escalation techniques to resolve conflicts peacefully and support medical teams during emergencies.

Over time, a successful Security Officer builds trusted relationships with hospital staff, demonstrates consistent reliability across day and night shifts, and accurately logs daily activity to support ongoing site safety.

Key Responsibilities

• Conduct Facility Patrols: Regularly inspect indoor and outdoor areas, including hallways, patient units, entrances, and parking lots, to ensure a safe environment.

• Manage Access & Surveillance: Monitor security cameras, alarm systems, and restricted entry points to prevent unauthorized access.

• De-escalate & Resolve Conflict: Calmly manage tense or unpredictable situations using verbal de-escalation and sound decision-making.

• Respond to Emergencies: Act swiftly during medical emergencies, fire alarms, evacuations, and security alerts, working closely with hospital staff and first responders.

• Assist Staff & Visitors: Provide clear directions, offer general customer service, and support clinical teams with patient transfers or safety protocols when requested.

• Complete Detailed Reports: Maintain accurate daily logs and submit thorough incident reports before the end of each shift.

Schedule & Work Environment

This position operates on a continental shift rotation involving 12-hour shifts. Candidates must be available to work both schedule windows:

• Day Shift: 8:00 AM – 8:00 PM

• Night Shift: 8:00 PM – 8:00 AM

The primary work location is Valley Regional Hospital in Kentville, Nova Scotia.

What You Need to Succeed (Must-Haves)

• High School Diploma or equivalent (GED).

• Ability to obtain and maintain a valid Nova Scotia Security License.

• Valid Standard First Aid and CPR Level C certification from a CSA-approved provider.

• Strong spoken and written English communication skills.

• Completion of Use of Force (UOF) and Management of Aggressive Behavior (MOAB) training, or willingness to complete prerequisite training prior to onboarding. (Note: Paladin Security covers the full cost of this training program in exchange for a six-month service commitment).

Nice-to-Haves

• Prior experience in security, customer service, law enforcement, or healthcare environments.

• A valid driver's license and willingness to assist at other healthcare facilities across the Annapolis Valley region if needed.

Pay & Benefits

• Pay Rate: $20.50 per hour

• Comprehensive medical and dental health coverage

• Paid vacation days and sick leave

• On-demand daily pay options

• Fully covered security license fees and uniform provision (including dry cleaning and alteration allowance)

• Ongoing paid training and professional development opportunities

Why Join Our Team?

Paladin Security: Great Place To Work Certified™ 2026 – Making the World a Safer and Friendlier Place because we CARE!
The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!
Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.
Paladin Security uses AI-based tools as part of our recruitment process to assist with resume screening and candidate assessment. These tools do not make final hiring decisions. All applications are reviewed by a member of our hiring team. We regularly evaluate our systems to minimize bias and ensure compliance with applicable human rights and privacy legislation.
We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.
Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Ready to Join Us?

If you are dependable, calm under pressure, and interested in serving your local community, we encourage you to submit your application. We review applications on a rolling basis and look forward to learning more about your background.