Housing Support Team Lead

Employment Type: Full time
Schedule: Wednesday to Sunday, from 2:30 p.m. to 11:00 p.m.
Reporting to: Housing Manager
City: Edmonton
Number of Positions to Fill: 1
RFR #: 2360

The Mustard Seed is committed to helping people who are homeless transition toward and maintain sustainable and healthy lifestyles. This role helps to eliminate homelessness and reduce poverty by providing a safe and supportive environment for all clients. The Prairie Manor Team Lead is a team member that provides housing and facilitates support services for eighty-five low to mid-acuity persons experiencing multiple barriers, who require the support of Permanent Supportive Housing (PSH).

The main role of the Prairie Manor Team Lead will be to provide case management services, assist clients with daily living skills, and connect them to community resources while completing other day-to-day tasks as needed. The role will work with the Housing team to provide ongoing addiction and mental health support. The Housing Support Worker will be working onsite at the residence which functions within a harm reduction model.

DUTIES AND RESPONSIBILITIES:

• Degree/Diploma in Human Services field and three years of related work experience
• Minimum of 2 years of leadership experience with demonstrated the ability to guide and support others, without having formal supervisory responsibilities
• Minimum of one year work experience working with those experiencing homelessness; direct experience with Housing First initiatives considered a strong asset
• A passion to be part of ending homelessness in Alberta
• Knowledge of Edmonton’s community resources
• Experience working with mental health and/or addictions preferred
• Experience with lead case management is considered a strong asset
• Demonstrated competency and ability to practice crisis intervention
• Ability to de-escalate and problem solve with individuals under the influence and/or struggling with a mental health crisis
• Ability to establish and maintain rapport with culturally diverse clients, including a familiarity with the Indigenous culture
• Excellent written, oral, and interpersonal skills with the ability to effectively communicate with clients, members of a team, and community agencies
• Excellent organizational and time management skills
• A self-starter with the ability to work in a cross-functional team
• Ability to accomplish goals with minimal supervision
• Proficient computer skills (Microsoft Office Programs); experience with Efforts to Outcomes (ETO) an asset
• Professionalism, knowledge of FOIP and ability to abide by confidentiality standards
• Driver’s Abstract (minimum of 3 years driving experience), valid Drivers License (Class 5), 2 million liability insurance and access to a reliable vehicle

MINIMUM QUALIFICATIONS AND SKILLS

• Physical effort: minimal to significant physical effort required while working directly with risk population in life recovery. Role also involves some organizational tasks.
• Mental effort: varied mental and emotional effort required to provide ongoing compassionate care and resolve conflicts. Must be able to respond appropriately to intense situations
• Employees are to be aware that many of our clients may experience difficulties or impairment at times, which could result in them uttering threats, discriminatory statements, and other insults at your person. This may be in a raised voice, or seeing unpredictable behaviour up to and including the possibility of them becoming aggressive.
• Training on how to respond is provided, but this is to be considered typical working conditions. Many of our clients are unaware of the impact of these comments

WORKING CONDITIONS

• Degree/Diploma in Human Services field and three years of related work experience
• Minimum of 2 years of leadership experience with demonstrated the ability to guide and support others, without having formal supervisory responsibilities
• Minimum of one year work experience working with those experiencing homelessness; direct experience with Housing First initiatives considered a strong asset
• A passion to be part of ending homelessness in Alberta
• Knowledge of Edmonton’s community resources
• Experience working with mental health and/or addictions preferred
• Experience with lead case management is considered a strong asset
• Demonstrated competency and ability to practice crisis intervention
• Ability to de-escalate and problem solve with individuals under the influence and/or struggling with a mental health crisis
• Ability to establish and maintain rapport with culturally diverse clients, including a familiarity with the Indigenous culture
• Excellent written, oral, and interpersonal skills with the ability to effectively communicate with clients, members of a team, and community agencies
• Excellent organizational and time management skills
• A self-starter with the ability to work in a cross-functional team
• Ability to accomplish goals with minimal supervision
• Proficient computer skills (Microsoft Office Programs); experience with Efforts to Outcomes (ETO) an asset
• Professionalism, knowledge of FOIP and ability to abide by confidentiality standards
• Driver’s Abstract (minimum of 3 years driving experience), valid Drivers License (Class 5), 2 million liability insurance and access to a reliable vehicle

ADDITIONAL REQUIREMENTS

• An Employment Background Check is required for all positions at The Mustard Seed
• As The Mustard Seed is a Christian ministry, we require our employees to agree to respect and not detract from The Mustard Seed’s Employment Values during their employment at The Mustard Seed.
• Must have legal authorization to work in Canada on a full-time basis for anyone other than current employer

This position requires the use of a company vehicle. Candidate must have and maintain valid driver’s licence and will need to consent to a driver’s abstract request.

COMPENSATION & BENEFITS

The Mustard Seed offers a competitive compensation package including 100% employer paid extended health and dental benefits for staff and dependents, matching RRSP after one year of service, and wellness days.

NOTE

• Your privacy is important to us. The information we collect is used solely for consideration for employment.
• We thank all candidates for their interest, however, only those candidates selected for an interview will be contacted. The Mustard Seed reserves the right to amend job advertisements. No phone calls please.
• Please visit our careers page to see more job opportunities.