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Publié il y a 22 jours

HR Client Services Representative

@ JDI

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Saint John, Nouveau-Brunswick

44k–65k $/anTemps plein2+ ans d’expérience
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SIGNAUX

En bref

JDI is hiring an HR Client Services Representative for its HR Shared Services Team at the Saint John, New Brunswick head office. The role serves employees and stakeholders on HR, payroll, benefits and system inquiries, with a salary range of $44,000 to $65,000 annually.

Salaire :

44 000 $–65 000 $ par année

Responsabilités :

  • Serve as primary contact for employees via phone, email and chat
  • Investigate and resolve HR, payroll, benefits and system inquiries
  • Use Microsoft Excel to organize and maintain employee and operational data
  • Support testing, process documentation and reporting

Résumé des exigences :

  • Post-secondary education in HR, business administration or related field
  • 2+ years in customer service, administrative, HR or payroll
  • Strong Excel and Microsoft Office proficiency
  • Excellent communication and confidentiality

Outils et compétences

Microsoft ExcelMicrosoft Office
Source et dates

Site carrière / système de candidatures · oraclecloud

Date publiée par l’employeur
2026-10-16
Première détection par notre source
2026-10-16
Mise à jour du dossier source
2026-11-06

Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.

Détails du poste

NiveauDébutant
DomaineRessources humaines
Expérience2 an(s) et plus
Heures par semaine40 (estimé)
Déplacementsavion : aucun · route : aucun
Milieu de travailBureau
PositionSurtout assis
Exigences physiquesphysique faible · ordinateur élevé
LanguesEnglish
FormationBaccalauréat (préféré)
Domaines d’étudesHuman Resources, Business Administration

Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.

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ChampValeur
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Description

The HR Client Services Representative works as part of the HR Shared Services Team, located at our Head Office in Saint John, New Brunswick. This role provides superior customer service to employees, leaders, and stakeholders across the organization while supporting HR, payroll, benefits, and system-related inquiries. The successful candidate will contribute to process improvements, reporting activities, testing support, and initiatives that enhance employee experience and service delivery. The range for the role is between $44,000 - $65,000 annually.

  • Serve as a primary point of contact for employees and stakeholders, delivering exceptional service through phone, email, chat, and other case management channels.
  • Respond to employee questions and complete transactions throughout the employee lifecycle, ensuring accuracy and attention to detail.
  • Investigate and resolve HR, payroll, benefits, and system-related inquiries by gathering information, researching available resources, and identifying solutions.
  • Use Microsoft Excel and other tools to organize, review, and maintain employee and operational data.
  • Learn and apply HR processes, policies, and systems while understanding how your work supports employees and the broader organization.
  • Leverage technology and identify opportunities to improve processes, employee experience, reduce risk, and enhance service delivery.
  • Support testing activities, process documentation, reporting, and continuous improvement initiatives.
  • Collaborate with team members to share knowledge, support team goals, and contribute to a positive team culture.
  • Post-secondary education in Human Resources, Business Administration, or a related field.
  • 2+ years of experience in a customer service, administrative, HR, payroll, or related environment.
  • Strong problem-solving and analytical skills.
  • Proficiency in Microsoft Excel and other Microsoft Office applications.
  • Strong attention to detail and commitment to data accuracy.
  • Excellent organizational skills with the ability to manage multiple priorities and meet deadlines.
  • Strong verbal and written communication skills.
  • Ability to maintain confidentiality and handle sensitive information with discretion.
  • Demonstrated customer service mindset and commitment to providing a positive employee experience.
  • Ability to learn new systems, processes, and technologies.
  • Commitment to continuous improvement and operational excellence.

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