Human Resources Coordinator - Operations

WHAT YOU WILL DO:

The Human Resources Coordinator - Operations supports the day-to-day delivery of HR services across multiple business areas. This role assists with recruitment, onboarding, employee changes, offboarding, HR administration, reporting, and various HR programs and initiatives while providing responsive support to professionals and leaders.

WHAT WE OFFER:

Competitive pay: Pay aligned with industry standards.

Community investment: Opportunity for impact in the communities in which we live and work.

Social environment: Culture-building activities, social clubs.

Education/Training opportunities: Take your skills to the next level.

Career growth: Possibilities to expand your career

Comprehensive total rewards:

• Generous total rewards package including competitive pay, benefits, and reward offerings
• STEP-provided benefits package (start day one with option to upgrade)
• RRSP matching
• Potential for paid training and development opportunities
• Fuel discount card for personal use
• Employee perks including corporate discounts and memberships
• Employee referral bonus program

WHAT WE REQUIRE:

Responsibilities

HR Administration

• Maintain accurate employee records and data within the HR information system.

• Prepare documentation for employee lifecycle processes including new hires, changes, promotions and departures.

• Manage employee files and ensure compliance with privacy and records retention requirements.

• Support the creation and maintenance of HR templates, standard operating procedures, and training/user guides.

• Respond to routine employee and manager inquiries regarding HR policies, processes and programs.

• Coordinate and track follow-up testing for the Substance Abuse Program.

• Support the immigration process including preparing documents for US work visa applications.

• Prepare employee relations documentation, including corrective action documents, while maintaining confidential records and tracking action items.

• Identify opportunities to improve HR processes, systems, and employee experiences through standardization, automation, AI enablement, and continuous improvement initiatives.

• Support the administration and ongoing maintenance of the company intranet by ensuring content is accurate, current, and aligned with HR’s initiatives, policies and practices. Collaborate with HR and Marketing/Communications team members to coordinate content and enhance employee communications and access to information.

Recruitment, Onboarding and Orientation

• Initiate position requisition forms for approval of new roles, promotions and changes to salaried roles.

• Work with Talent Acquisition to coordinate job postings across internal and external platforms, and liaise with job posting vendors to promote jobs on their platforms for effective reach and budget utilization.

• Support full cycle recruitment activities including pre-screens, interviews, reference checks, offer letter preparation, and coordination of pre-employment testing.

• Administer the referral bonus program, including tracking referrals, monitoring eligibility requirements, coordinating communications, and partnering with Payroll to ensure timely and accurate referral payments.

• Prepare hiring documentation and announcements and facilitate new hire setup.

• Coordinate onboarding activities and orientation sessions and monitor completion, including STEP Right In (SRI) Orientation to greet new professionals.

• Assist with workforce planning activities by tracking vacancies and providing recruitment metrics to HR leaders.

Offboarding

• Coordinate employee offboarding activities.

• Process resignations, including preparing documentation, communicating with relevant stakeholders, providing departing employees with applicable departure information, and completing required system updates.

• Coordinate and conduct exit interviews with departing professionals. Compile data and conduct a trends analysis, connecting with HR team members and leaders as required.

Data Management & Reporting

• Collect, organize, and maintain HR data for reporting and analysis including maintaining trackers and checklists.

• Build and maintain dashboards in collaboration with other team members to monitor key HR metrics (e.g., turnover, workforce movement, leaves, engagement).

Other related responsibilities and ad-hoc HR and administration projects across all areas of HR, supporting assigned business lines.

Qualifications

• 2 years’ experience in an HR support, coordinator, or analyst role.

• Post-secondary education in Human Resources, Business, or a related field.

• Working knowledge of employment legislation (Employment Standards, Human Rights, and OHS).

• Strong attention to detail and organizational skills.

• Demonstrated ability to manage multiple tasks and deadlines.

• Collaborative team player with demonstrated professional maturity and judgment to handle various tasks in a fast-paced environment.

• Proficiency with Microsoft Office Suite; ability to work with data sets and create visuals.

• Strong written and verbal communication skills.

• Strong client orientation and solutions focus.

• Discretion in handling sensitive and confidential information.

• Required to travel between Blackfalds and Red Deer service centers and training facilities.

Key Competencies

• Leads by example in demonstrating STEP’s core values of Safety, Trust, Execution, and Possibilities, and actively contributes to creating and sustaining an Exceptional Employee Experience (EEE).

• Strong customer service orientation with a commitment to providing responsive and professional support.

• Collaborative team player who builds positive working relationships across all levels of the organization.

• Strong organizational and administrative skills with exceptional attention to detail and accuracy.

• Effective verbal and written communication skills, with the ability to handle sensitive and confidential information with discretion.

• Ability to prioritize multiple tasks, manage competing deadlines, and adapt to changing business needs.

• Proactive and resourceful, with the ability to take initiative and work independently while seeking guidance when appropriate.

• Strong problem-solving skills and a continuous improvement mindset.

• Analytical and detail-oriented, with the ability to gather, maintain, and interpret HR data and information.

• Proficient in HR systems, Microsoft Office applications, and technology tools to support efficient and accurate service delivery.

STEP ON BOARD:

Headquartered in Calgary, Alberta, STEP Energy Services, Sanjel Energy Services, and Wayfinder together form one of Canada's leading oilfield service organizations, employing approximately 1,450 professionals across Western Canada. We deliver industry-leading fracturing, coiled tubing, nitrogen, cementing, and proppant solutions to our valued clients while supporting the responsible development of Canada's energy resources.

Safety is the foundation of our culture. We are a community of professionals united by our core values, commitment to operational excellence, and dedication to exceptional service. We invest in our professionals, support the communities where we live and work, and are committed to creating an inclusive workplace where everyone can thrive.

If you're looking to build a rewarding career with a company that values safety, teamwork, professional growth, and flawless execution, we'd like to hear from you. Your application will be reviewed by our Human Resources team. If your gifts and talents match our needs, you will be invited for an interview. Due to the high volume of applications that we receive, only those who have been selected to continue in the recruitment process will be contacted.