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Publié il y a 3 mois

IBMS (Operative BMS) Techno-Functional Analyst -– L1/L2/L3 Support

@ Astra North Infoteck Inc.

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Toronto, Ontario

Contrat
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SIGNAUX

En bref

Astra North Infoteck Inc. is hiring a contract IBMS (Operative BMS) techno-functional analyst to provide L1/L2/L3 support, troubleshoot scheduling, ad sales, traffic and billing issues, and perform SQL-based database fixes. The role is hybrid in Toronto, with 2-3 days in the office, and remote work is open to non-local candidates.

Responsabilités :

  • Provide L1/L2/L3 support for IBMS in a helpdesk environment
  • Troubleshoot scheduling, ad sales, traffic and billing issues
  • Perform SQL database troubleshooting and data fixes
  • Conduct root cause analysis and ensure SLA adherence

Résumé des exigences :

  • Strong hands-on experience with Operative IBMS
  • Hands-on SQL and database troubleshooting (mandatory)
  • Helpdesk or EUC support experience
  • Knowledge of broadcast or media workflows
  • Familiarity with ServiceNow, JIRA or similar tools

Outils et compétences

Operative IBMSSQLServiceNowJIRAVDIVPN
Source et dates

Type de source non vérifié · zoho

Date publiée par l’employeur
2026-08-18
Première détection par notre source
2026-10-11
Mise à jour du dossier source
2026-10-11

Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.

Détails du poste

NiveauIntermédiaire
DomaineTI
Déplacementsavion : aucun · route : aucun
Milieu de travailBureau, Domicile
PositionSurtout assis
Exigences physiquesphysique faible · ordinateur élevé
LanguesEnglish

Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.

Postuler

Astra North Infoteck Inc.

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ChampValeur
Offres sur Jobsy426
Description

IBMS (Operative BMS) SME – Techno-Functional Analyst – L1/L2/L3 Support & SQL

Toronto, ON - Hybrid (2-3 Days WFO)

Important Con Call Notes

• Open for candidates to work remotely for non local candidates.

• Hands on IBMS system (company name - Operative) - (operation side or implementation side) -

• Previously submitted profiles did not have IBMS experience.

• This Tool used by media companies - please target those companies

Role Descriptions:

• Provide L1/L2/L3 support for IBMS (Operative BMS) in a helpdesk environment

• Troubleshoot issues in scheduling | ad sales | traffic | and billing modules

• Handle incidents | service requests | and user queries via ticketing tools

• Perform SQL-based database troubleshooting | data validation | and fixes

• Investigate and resolve data inconsistencies and system integration issues

• Conduct root cause analysis (RCA) and ensure SLA adherence

• Support user access | configurations | and minor enhancements

• Work closely with sales | traffic | finance | and technical teams

Essential Skills:

• Strong experience in Operative IBMS BMS system

• Knowledge of broadcast/media workflows (scheduling | ad sales | traffic | billing)

• Hands-on SQL & database troubleshooting (mandatory)

• Experience in helpdesk / EUC support environment

• Familiarity with ServiceNow/JIRA or similar tools

• Strong analytical | problem-solving | and communication skills

• Understanding of infrastructure / EUC environment (VDI | VPN | etc.)

• Knowledge of integrations and reporting tools


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Tout le CanadaTélétravail · Hybride · Sur place · Sur le terrain

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