Indigenous Client Relations Liaison

Employment Opportunity: Indigenous Client Relations Liaison (overnights)

Location: Halifax, NS

Salary Range: $23.80 per hour

Employment Term: Part Time hours (16 hours/ week), Friday & Saturday Overnights

Reports To: Operations Coordinator

The Diamond Bailey Healing Centre (DBHC) is a housing facility developed and operated by the MNFC and is a response to the need within the Urban Indigenous Community for an Indigenous-led, trauma-informed and culturally appropriate facility where members of the urban Indigenous Community can receive healing programming, in addition to stable housing that is embedded in Indigenous tradition and culture in all aspects of program delivery.

DBHC is looking for a part time overnight ICRL who will be responsible for completing general administrative, cleaning, and meal preparation duties of the DBHC; they will work to ensure that client needs, inquiries, or referrals are communicated to the proper Coordinator. As the Night ICRL, this role primarily focuses on household maintenance along with the need to support clients through crisis as necessary.

Administrative:

• Ensure confidentially of all records and files, unless release of specific information is authorized by the Diamond Bailey Manager
• Maintain accurate and timely documentation of interactions with clients, service providers, and suppliers, including relevant communications, reports, follow-ups, and service-related records.

Household Maintenance – Cleaning & Meals

• Perform and coordinate routine and scheduled housekeeping, cleaning and light-medium maintenance of common areas, including kitchen, dining room, program room, bathroom and other shared spaces as well as vacant bedrooms, in accordance with established cleaning, health, safety, and infection-prevention procedures
• Complete and maintain accurate inventories and related documentation, identify low or missing supplies, and communicate restocking or maintenance needs as required.
• Monitor and replenish essential household and hygiene supplies throughout the facility, including washroom supplies, in accordance with established stocking requirements.
• Support client well-being through breakfast service that recognizes nutrition as part of the healing journey and as an opportunity to foster connection, community, dignity, and positive client engagement. Meal service should promote nutritional balance, consistency, food safety, and respect for clients and, where possible, reflect Mi’kmaw culture and food traditions. Ensure safe food handling, preparation, and service practices in accordance with applicable Nova Scotia food safety and hygiene requirements.

Client Support:

• Direct complaints, inquiries, and requests from community members and clients to the appropriate Coordinator or Manager.
• Work in collaboration with the Diamond Bailey Manager and Coordinators to ensure that every client is receiving an abundance of support in balancing their medicine wheels and having all of their needs met.
• Work closely with DBHC staff and all MNFC programs providing referral support or directing inquiries
• Respond to client crises and challenging situations using trauma-informed, culturally safe, and non-judgmental approaches, applying de-escalation and conflict-resolution strategies and seeking additional support when required.
• Welcome clients in a respectful and culturally safe manner and support, respect, and promote Mi’kmaw culture, traditions, values, and practices as an integral part of the healing journey at DBHC.

Communications:

• Keep the communication boards up to date with relevant material, such as notices, newsletters, events (remove any old or out of date information).
• Communicate any and all relevant information to the proper Coordinator. This may be important client information, anything a client has revealed that causes need for concern, and any unforeseen problems or situations that may arise in the absence of DBHC Coordinators and/or management.
• Ensure that the Communications Binder is being used properly and efficiently.

Other Duties:

• Maintain a workplace environment and approach that meets the cultural and wholistic needs of Indigenous clients.
• Provide trauma-informed, non-judgemental support.
• Ensure the lights and office equipment are turned on/off upon arrival or before leaving the office each night & complete a security sweep before securing the premises
• Assist in defusing situations by using conflict resolution skills
• Commit to the development of the MNFC and participate in internal committees, projects and activities.
• Attend and participate in professional development opportunities as required.
• Adhere to all policies governing the MNFC ergo the DBHC policies.
• May preform other related duties as assigned

Qualifications:

• Diploma/ Certification in community social services, or a related field considered an asset.

• Minimum of 2-3 years of experience working with vulnerable populations; or adequate combinations of education and experience.

• Experience working with Indigenous communities and comprehensive cultural knowledge considered a valuable asset.

• Previous administrative and/or business management experience considered an asset.

• Sufficient knowledge of community resources, programs, and services including; ESIA, medical services, educational resources, etc.

• Experience in customer service and/or strong communication skills considered an asset.

• Demonstrated skills in guiding individuals, and the utilization of new practices in working with clients based on models of practice and Indigenous culture.

• Demonstrated ability to work cooperatively and collaboratively as a part of an interprofessional team.

• Demonstrated ability to work independently and show initiative.

Varied shifts depending on the need of community members

• Demonstrated ability to represent and respect the interest of clients.

• Experience with Microsoft Office (Word, Excel, Outlook, Access, PowerPoint).

• Successful applicant will be required to provide a Criminal Record Check (Vulnerable Sector Check), proof of Level C First Aid & Non-Violent Crisis Intervention Certification as a condition of employment. Training may be offered.

Indigenous ancestry considered an asset, must self identify

Application Deadline: Open until Filled

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel working within this job title.

The Mi’kmaw Native Friendship Centre is an equal opportunity employer; and complies with all fair employment practices laws. We are committed to providing a workplace free form unlawful discrimination and harassment and prohibit the same against employees, applicants or other covered persons by co-workers, supervisors, managers, or third parties based on a person’s race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veterans status, disability unrelated to job requirements, ethnicity, genetic information, military service, political affiliation, marital status and pregnancy or other protected status.

Qualified Indigenous applicants will be given priority in accordance with the Aboriginal Employment Preference Policy of the Canadian Human Rights Commission. The Mi’kmaw Native Friendship Centre (MNFC) reserves the right to refuse all applications for employment. The MNFC will not assume any expenses related to this or any job application process included and not limited to travel, relocation, and application development.

*Only those applicants who are selected for an interview will be contacted