INTERNAL ONLY - Guest Support Worker Reception - Main, Permanent Full-Time

Job Title: Guest Support Worker, Reception

Reports to: Supervisor of Guest Services
Location: Reception, TGP Main Building

Employment Type: Permanent Full-Time
Rate of Pay: $25.25 per hour

Hours: Monday-Friday, 8-hour shifts

PCN: 01-300-019

The Guest Support Worker (Reception) plays a frontline role in providing compassionate, trauma-informed care to individuals experiencing homelessness, mental health challenges, or substance use. As part of an interdisciplinary team, this position helps create a safe, respectful, and welcoming space for all Guests.

What You’ll Do

• Support Guests by addressing basic needs (food, hygiene, shelter) while maintaining professional boundaries
• Greet both Guests and visitors to The Gathering Place
• Build rapport using harm-reduction, trauma-informed, and person-centered approaches
• De-escalate crises and maintain a safe environment for Guests, staff, and Volunteers
• Provide emergency supplies to Guests, coordinate laundry services, and track abandoned Guest bags
• Answer telephone calls and check messages, as well as accept donations and deliveries
• Collaborate with internal teams and external partners to ensure continuity of care
• Follow policies and safety protocols aligned with trauma-informed, culturally responsive practices
• Maintain accurate notes and contribute to communication and documentation
• Participate in team meetings, training, and service improvement initiatives

What You Bring

• Post-secondary education in healthcare, social services, or related field
• Experience in shelters, residential care, or community support
• Knowledge of community resources for those facing homelessness and addictions
• Strong communication, interpersonal, and problem-solving skills
• Strong organizational skills with the ability to multi-task and prioritize tasks in a fast paced environment
• Ability and comfort navigating a range of software platforms on a daily basis
• Ability to work with diverse populations and a commitment to equity and inclusion
• Comfortable with physical tasks (lifting up to 50 lbs.)
• Able to work independently and in a team
• Clear Record of Conduct and Vulnerable Sector Check required.
• Equivalent education/experience may be considered.

CLOSING DATE: November 17, 2026

Apply here directly! Best of luck.