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Internal Sales Support Representative (Bilingual)

@ Metro Wallcoverings

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Montréal, Québec

Temps plein3+ ans d’expérience
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SIGNAUX

En bref

Metro Wallcoverings is hiring a bilingual Internal Sales Support Representative, full time. The role handles client calls and emails, order entry and tracking, and CRM and documentation upkeep, with pay listed at $50,000 to $55,000 a year.

Responsabilités :

  • Answer client calls and emails and resolve complaints
  • Enter, track and follow up on orders
  • Keep CRM and shared drive records current
  • Support sales with stock and price checks
  • Process returns and replacements

Résumé des exigences :

  • High school diploma or equivalent
  • 3 years of customer service experience
  • Fully bilingual French and English
  • Proficient in Microsoft Office
  • Strong organizational and multitasking skills

Outils et compétences

CRM systemMicrosoft OfficeExcelShared company drive
Source et dates

Site carrière / système de candidatures · paylocity

Date publiée par l’employeur
2026-11-05
Première détection par notre source
2026-10-21
Mise à jour du dossier source
2026-11-05

Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.

Détails du poste

NiveauIntermédiaire
DomaineService à la clientèle
Expérience3 an(s) et plus
Heures par semaine40 (estimé)
Déplacementsavion : aucun · route : aucun
Milieu de travailBureau
PositionSurtout assis
Exigences physiquesphysique faible · ordinateur élevé
LanguesEnglish, French
FormationSecondaire (DES) (exigé)

Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.

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Metro Wallcoverings

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ChampValeur
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Description

Offer excellent customer service while answering all emails / calls from clients

• Respond to all customer complaints and find solutions as efficiently as possible

• Handle order entry, ensure order accuracy, and follow up with customers to confirm product requirements and delivery schedules.

• Work closely with the logistics, warehouse, and finance teams to ensure timely delivery and invoicing.

• Track and monitor the status of orders and address any issues related to order fulfillment.

• Maintain organized and up-to-date documentation of sales activities, customer communications and orders

• Update order documents on shared company drive

• Assure accounts are complete and maintained in CRM system

• Support the sales team with checking stock, price checking, email pricing.

• Process returns and replacements as needed

Requirements

• High School Diploma or equivalent

• 3 years previous Customer Service experience

• Fully bilingual (French- English)

• Proficient in Microsoft Office suite

• Strong organizational and multitasking skills with attention to detail.

• Excellent communication (verbal and written) and interpersonal skills.

• Ability to manage multiple priorities in a fast-paced environment.

• Problem-solving skills with the ability to identify solutions to challenges.

• A customer-focused attitude with the ability to build and maintain relationships.

• Ability to go the extra mile

Salary Description

$50,000-$55,000

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