IT Technician

Position Description

We are seeking a skilled and motivated IT Technician to join our IT Operations team in Mississauga, ON. As an IT Technician, you will troubleshoot, maintain, and repair datacenter and end-user systems, including hardware, operating systems, networks, and applications. You will work across a broad range of infrastructure technologies, helping to ensure reliable and secure IT services for the organization.

This position is ideal for someone who enjoys solving technical problems, learning new technologies, and working in a fast-paced IT environment.

Key Responsibilities

• Support and maintain IT infrastructure, datacenter equipment, and end-user systems.
• Troubleshoot hardware, software, network, and system performance issues.
• Monitor system health and analyze logs, alerts, and diagnostic data.
• Assist with IT operations, infrastructure deployments, and system upgrades.
• Follow configuration management and operational best practices.

Training

6 months of hands-on training.

Requirements

• IT degree or college diploma, or relevant industry standard certifications (CompTIA A+, Microsoft Administrator, etc.).
• Excellent communication skills.
• Ability to work independently and prioritize tasks effectively.
• Must be able to identify colors necessary to terminate and inspect Cat 6 cables.
• Familiarity with networking concepts such as TCP/IP, DNS, DHCP, and routing protocols.
• Strong technical skills in hardware and software troubleshooting.
• Must be able to lift at least 50 pounds on a consistent basis.
• Must be willing/able to be on your feet and walk for extended periods of time, sometimes your full shift.
• Must be willing and able to be able to work in tight spaces (e.g. ceiling plenums, IDFs, and under desks).
• Must be willing/able to sit for extended periods of time.
• Must be able to climb a ladder repeatedly and work overhead to perform certain tasks including but not limited to installation of infrastructure cabling, wireless access points, access control, and camera.
• Valid Driver's License with no major moving violations in the last 3 years.

Benefits

We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:

• Medical, dental, vision, and life insurance
• Pension plan (100% company match up to 6%)
• Professional development and training
• Promotion from within
• Reynolds offers a hybrid work schedule, based on position eligibility. Following completion of your training period, eligible associates may work-from-home up to two days per week.
• Paid vacation and sick days
• Referral bonuses

Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.