IVR Automation tester

Inclusion without Exception

Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our people stories across our workforce and implemented through equitable workplace policies and processes.

Tata Consultancy Services (BSE: 532540, NSE: TCS) is the technology partner of choice for industry-leading organizations worldwide. Since its inception in 1968, TCS has upheld the highest standards of innovation, engineering excellence and customer service.

It has set an aspiration to become the world's largest AI-led technology services company and is enabling its clients to transform themselves across the full AI stack, from infrastructure to intelligence.

Rooted in the heritage of the Tata Group, TCS is focused on creating long term value for its clients, its investors, its employees, and the community at large. With a highly skilled workforce spread across 56 countries and 194 service delivery centers across the world, the company has been recognized as a top employer in six continents. With the ability to rapidly apply and scale new technologies, the company has built long term partnerships with its clients. Many of these relationships have endured into decades and navigated every technology cycle, from mainframes in the 1970s to artificial intelligence today.

Skills and Responsibilities:

Role Overview

We are looking for a hands-on IVR Automation Tester with strong experience in QA automation for Contact Centre / CCaaS environments. The candidate should have hands-on expertise with Cyara Velocity for IVR automation. Experience with Genesys Cloud CX or a similar CCaaS platform is preferred.

Key Responsibilities

• Design, develop, execute, and maintain automated IVR test cases using Cyara Velocity.
• Create reusable and parameterized automation scripts for IVR regression testing.
• Perform functional, integration, regression, and end-to-end testing across customer journeys and call flows.
• Validate IVR menus, voice prompts, DTMF, speech recognition, call routing, call transfers, queue handling, and fallback/error scenarios.
• Validate inbound routing, agent handoffs, and context/data transfer across IVR and contact-center systems.
• Prepare test plans, test scenarios, test data, and comprehensive regression suites.
• Support SIT/UAT and production validation, along with test-environment coordination.
• Analyze Cyara automation execution results and troubleshoot failed test runs.
• Differentiate application defects from automation, configuration, and environment issues.
• Log, track, and support defect triage through resolution.
• Provide clear test execution, defect, and regression reporting.

Must-Have Skills

• Strong hands-on experience with Cyara Velocity
• IVR automation and contact-center testing
• IVR functional, integration, regression, and end-to-end testing
• Strong understanding of telephony concepts, including:
• SIP
• DTMF
• Call routing
• Call transfers
• Queues
• Speech recognition
• QA methodologies and test lifecycle
• Defect tracking and management tools
• Troubleshooting and root-cause analysis of automation failures

Preferred Skills

• Genesys Cloud CX
• Genesys Architect
• ACD / skills-based routing
• API testing
• CI/CD tools
• Cyara Cruncher / Pulse
• ASR / TTS testing
• Multilingual IVR testing
• Agile / Scrum methodology

Salary Range - CA$ 100,000 - CA$ 120,000 Per Year

TCS does not use artificial intelligence tools for candidate screening or evaluation. This post is for a current vacancy. The hiring process includes an initial screening, followed by a technical evaluation and managerial discussion.

Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodation during the recruitment and selection process, please inform Human Resources.

Thank you for your interest in TCS. Candidates that meet the qualifications for this position will be contacted within a 2-week period. We invite you to continue to apply for other opportunities that match your profile.