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IVR Developer +Amazon Connect

@ Staffmax

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Toronto, Ontario

4+ ans d’expérience
Postuler
SIGNAUX

En bref

Staffmax is hiring an IVR Developer with Amazon Connect experience for a full-time onsite role in Toronto, ON, at a base salary of CAD $100,000 to $120,000. The work covers designing and supporting DTMF-based self-service IVR applications on Cisco CVP, integrating them with backend systems and contact center platforms.

Responsabilités :

  • Développer et maintenir des applications IVR DTMF avec Cisco CVP
  • Intégrer les systèmes backend via REST API, OAuth2 et services web XML
  • Intégrer CVP avec Cisco UCCE/ICM et Finesse
  • Participer aux tests, déploiements et soutien en production

Résumé des exigences :

  • 4 ans et plus d'expérience en développement IVR DTMF avec Cisco CVP
  • Solides compétences en Java
  • Expérience avec MS SQL Server
  • Expérience avec AWS Amazon Connect (un atout)

Outils et compétences

Cisco CVPCisco Call StudioVXML ServerApache TomcatMS SQL ServerCisco UCCE/ICMCisco FinesseCyaraAWS Amazon Connect
Source et dates

Site carrière / système de candidatures · careerpage

Date publiée par l’employeur
2026-07-06
Première détection par notre source
2026-10-11
Mise à jour du dossier source
2026-10-11

Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.

Détails du poste

NiveauSenior
DomaineDéveloppement logiciel
Expérience4 an(s) et plus
Heures par semaine40 (estimé)
Déplacementsavion : aucun · route : aucun
Milieu de travailBureau
PositionSurtout assis
Exigences physiquesphysique faible · ordinateur élevé
LanguesEnglish

Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.

Postuler
ChampValeur
Offres sur Jobsy150
Description

Location: Toronto, ON (Onsite)
Employment Type: Full-Time
Salary: CAD $100,000 – $120,000 Base

Position Overview

We are seeking an experienced IVR Developer with strong expertise in Amazon Connect to design, develop, and support enterprise-grade customer self-service IVR applications. The ideal candidate will have hands-on experience building DTMF-based IVR solutions using Cisco CVP, integrating backend systems with Java and REST APIs, and delivering highly available contact center solutions.

You will collaborate closely with business analysts, solution architects, QA teams, infrastructure teams, and contact center operations to develop scalable, secure, and reliable IVR applications that enhance the customer experience.

Key Responsibilities

  • Design, develop, and maintain DTMF-based IVR applications using Cisco Customer Voice Portal (CVP).
  • Develop IVR call flows using Cisco Call Studio and VXML Server.
  • Create and enhance CVP Custom Elements using Java.
  • Deploy and maintain IVR applications on Apache Tomcat.
  • Develop Java services to support IVR functionality and customer self-service capabilities.
  • Integrate IVR applications with backend enterprise systems using REST APIs, OAuth2, and XML Web Services.
  • Connect IVR solutions with MS SQL Server databases for customer and transactional data retrieval.
  • Enable secure data sharing between IVR applications and the Agent Desktop.
  • Integrate Cisco CVP with Cisco UCCE/ICM, including routing scripts, DNIS, CTI variables, skill group queuing, and Cisco Finesse Agent Desktop.
  • Participate in application testing, deployment, troubleshooting, production support, and continuous improvement initiatives.
  • Collaborate with cross-functional teams throughout the software development lifecycle.
  • Ensure solutions meet security, scalability, reliability, and performance requirements.

Required Qualifications

  • 4+ years of hands-on experience developing DTMF IVR applications using Cisco CVP.
  • Strong experience with:
    • Cisco Call Studio
    • Cisco CVP
    • VXML Server
    • CVP Custom Elements (Java)
    • Apache Tomcat
  • Strong Java development experience.
  • Experience integrating backend systems using:
    • REST APIs
    • OAuth2
    • XML Web Services
  • Experience working with MS SQL Server.
  • Experience developing customer self-service IVR solutions.
  • Hands-on experience sharing data between IVR applications and Agent Desktop.
  • Experience integrating Cisco CVP applications with Cisco UCCE/ICM, including:
    • Routing Scripts
    • DNIS
    • Skill Group Queuing
    • CTI Variables
    • Cisco Finesse Agent Desktop
  • Strong troubleshooting, analytical, and problem-solving skills.
  • Excellent communication and collaboration skills.

Preferred Qualifications

  • Experience with AWS Amazon Connect.
  • Experience using Cyara for IVR testing and validation.
  • Experience working in banking, financial services, or enterprise contact center environments.
  • Familiarity with Agile/Scrum methodologies.
  • Knowledge of CI/CD practices and modern software development workflows.

Technical Skills

  • Programming: Java
  • IVR Technologies: Cisco CVP, Cisco Call Studio, VXML Server, CVP Custom Elements
  • Contact Center: Cisco UCCE/ICM, Cisco Finesse, DNIS, CTI Variables, Skill Group Queuing
  • Integration: REST APIs, OAuth2, XML Web Services
  • Databases: MS SQL Server
  • Application Server: Apache Tomcat
  • Cloud: AWS Amazon Connect (preferred)
  • Testing: Cyara (preferred)

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