Junior Administrative Coordinator

About Gunnebo Canada

Gunnebo Canada is a leading provider of integrated security solutions, protecting people, property, and assets across the country. With a national network of branches and a strong reputation for service excellence, we support customers across a wide range of industries.

The Opportunity

We are looking for an organized, customer-focused Junior Administrative Coordinator to join our Vancouver team.

Reporting to the Field Service Manager, you will play an important role in supporting daily branch operations by coordinating service requests, assisting customers, maintaining accurate records, and supporting purchasing and inventory activities. This is an excellent opportunity for someone who enjoys a varied administrative role in a fast-paced, team-oriented environment.

Key Responsibilities:

• Respond to customer inquiries by phone and email, providing timely and professional service.
• Receive and process service orders via phone, email, or quoting system.
• Coordinate in-shop service requests, including:
• Prioritizing and organizing work orders
• Managing key requests
• Gathering information to order necessary parts
• (Optional) Key cutting and re-keying (training provided)
• Review technician timesheets, expenses, service reports, and other documentation for accuracy.
• Monitor customer portals and ensure service requirements are completed within required SLAs.
• Provide day-to-day administrative and front-office support to the branch.
• Respond to customer inquiries and manage incoming calls, emails, and service requests.
• Create and maintain service work orders, customer records, and branch documentation.
• Schedule customer appointments for service, pickups, and drop-offs.
• Order parts and supplies and assist with inventory management.
• Prepare reports, spreadsheets, and other documentation as required.
• Support the Branch Manager, Service, Sales, and Operations teams with administrative requirements.
• Help maintain an organized, professional, and customer-focused branch environment.
• Support inventory control by submitting restocking requests and managing stock levels.
• Ensure real-time updates in dispatching systems for efficient service tracking.

• Previous experience in an administrative, customer service, or service coordination role.
• High school diploma or equivalent.
• Strong written and verbal communication skills.
• Excellent organizational skills, attention to detail, and the ability to manage competing priorities.
• Strong problem-solving abilities, initiative, and a willingness to take ownership of tasks.
• Proficiency in Microsoft Office, particularly Outlook and Excel, and the ability to learn service management systems.
• Experience with Sage 300 or another ERP or accounting system is an asset.
• Ability to work independently while collaborating effectively with a team.
• Reliable, punctual, and committed to providing high-quality customer service.
• Willingness to undergo annual criminal background checks, as required for the role.

• Competitive compensation
• Comprehensive company paid health and dental benefits
• RRSP matching
• Paid vacation – 3 weeks to start
• Employee Assistance Program (EAP)
• Ongoing training and professional development
• Annual Health Spending Account
• On site parking

Please note: Gunnebo provides accommodation for employees with disabilities. If you require specific accommodation because of a disability or medical need, please contact the HR Department so that arrangements can be made for the appropriate accommodation.