Live-In Maintenance Technician

Realstar is a fully integrated management firm providing a full range of investment and property management services for the last 50 years. It is one of Canada’s largest multi-residential asset managers on behalf of institutional and private investors. It manages over 22,000 rental apartments in six provinces with an asset value of more than $5 billion. Realstar is headquartered in Toronto, and is part of Realstar Group which has over $9 billion of multi-family, hospitality and alternative real estate assets under management in Canada. www.realstar.ca/ www.realstargroup.com/

We are currently seeking a Maintenance Technician to live and work at one of our properties. This position would require you to live on-site and work four weekdays each week, every second weekend and on-call some evenings. This offer is for an existing vacant position within the organization.

What we offer to employees:

• Salary + apartment suite included
• Employer paid benefits
• Annual bonuses based on personal performance
• Ongoing training programs
• Awards for years of service
• Opportunity for career development
• Inclusive and diverse work environment
• Annual holiday parties & summer BBQ’s

Responsibilities:

Customer Service

• Ensure resident issues and service requests are addressed within 24 hours (minor repairs and maintenance tasks)
• Promote a neighbourly and community atmosphere
• Maintain the property grounds and fostering a professional, welcoming environment for residents, prospects, service providers, and contractors.Seek ways to exceed service expectations of residents
• Foster an environment to encourage continuous staff development and a strong customer service attitude

Property Maintenance

• General knowledge of all maintenance systems (pumps, emergency generators, HVAC, boilers, chillers, swimming pool, sprinklers, etc.)
• Daily walkthroughs of each floor, stairwell, and common areas fixing minor deficiencies
• Assist the Manager by coordinating and supervising contractor repair activities, ensuring work is completed to Realstar standards
• Guide residents in submitting maintenance requests through the online portal
• Offer feedback and support to the Manager, assisting with capital expenditure planning and invoices

Fire Safety

• Knowledge of fire and life safety response systems (fire alarms and detection systems)
• Ensure compliance with local fire and life safety regulations and assist the Manager with conducting fire drills on a bi-annual basis

General Cleaning

• Maintain cleanliness of all common areas including foyers, amenity rooms, underground parking garage, locker rooms, patios, and rooftops
• Knowledge and safe handling of cleaning chemicals
• Perform thorough cleaning of vacant units, including appliances, floors, walls, windows, kitchens, washrooms, and balconies, ensuring they are move-in ready
• Dust fire hose cabinets, bells and elevator tracks to minimize excess debris
• Monitor and clean garbage chutes, garbage and recycling rooms
• Collection of garbage and recycling bins in coordination with the city waste schedule
• Knowledge and understanding of the safe handling of cleaning materials (WHMIS)
• Conduct yard maintenance, including picking up loose garbage around the exterior of the property, removing snow and ice, salting entrances, walkways, and rooftop walkways

Qualifications

• Previous experience in multi-residential or other related industry an asset
• Basic knowledge of emergency procedures, such as fire, flood, and mould protocols
• Willingness to help residents troubleshoot minor issues
• Good written and verbal communication skills
• Identify equipment malfunctions (e.g., HVAC or boiler issues)
• Must be able to lift up to 50 lbs.
• Ability to push and move objects exceeding 50 lbs. (e.g. garbage bins, appliances)
• Fluent in English and French (applicable to Quebec only)

We thank all those who apply, but only those selected for an interview will be contacted.

Realstar is committed to reflecting the diverse communities we serve. We encourage applications from our diverse communities, including Indigenous Peoples, persons with disabilities, women, visible minorities, LGBTQ+ persons and those who are able to speak fluently in a language(s) other than English.

Realstar supports equal opportunity initiatives. Accommodation will be provided in all stages of the hiring process. Contact us for any accommodation requests, and we will work with you to meet your needs.