LSM - PT Weekend Concierge

Create a Warm Welcome & Make a Difference at Lakeside Manor!

PT Weekend Concierge

About Us:
Lakeside Manor is a vibrant independent living community where seniors enjoy the freedom to live life their way. With beautifully appointed suites, exceptional dining, engaging amenities, and personalized services, we create an environment where residents thrive. Our team is passionate about delivering outstanding hospitality, building meaningful relationships, and making every day exceptional for those who call Lakeside Manor home.

About the Role:
Responsible for completion of various clerical and administrative functions including supporting the leadership team in managing day-to-day operations, service planning and labour utilization. Assists with the coordination of various site services during site expansion activities and performs reception functions on the phone and in person. Greets, assists, and directs visitors and responds to residents’ needs. Performs work in accordance with established protocols, policies, and procedures. Assists with payroll, administrative, and scheduling duties as required.

Schedule: Part-Time, Saturday-Sunday, 8:00 am - 4:00 pm
Compensation: $21.50/hr

Role Responsibilities:

• Under the direction of the General Manager, the Concierge greets families and visitors to the residence.
• Provides information, assistance, and support as needed.
• Receives couriers/deliveries and directs suppliers, officials, and visitors throughout the campus community.
• Takes Resident attendance during meal times and assists with menu preparation and distribution.
• Word processes, tabulates, copies, faxes and distributes a variety of documents including reports, meeting minutes, statistical summaries and health records.
• Ensures work is completed accurately and within specified timeframes.
• Distributes, receives and tabulates surveys.
• Assists with ordering supplies, as required.
• Assists with scheduling replacement staff for unscheduled absences (same-day call-in) in accordance with the provisions of the collective agreement.
• Supports the leadership team in managing day-to-day operations, service planning and labour utilization.
• Accurately documents scheduling calls & responses.
• Demonstrates tact, discretion & professionalism at all times.
• Answers external and internal telephone calls in a friendly, respectful and professional manner and transfers or redirects callers appropriately.
• Responds to calls for general inquiries with accurate information and ensures messages are communicated in a timely manner.
• Offers a warm welcome when providing service to incoming residents and guests.
• Records and verifies actual scheduling data (in time and attendance system) on a daily basis as preparation for the bi-weekly submission of payroll as approved.
• Maintains master rotations, weekly schedules, call-in sheets, and approved leave requests.
• Updates electronic schedules and time and attendance system (payroll) to accurately reflect staffing.
• Provides support and assistance to the management on confidential and sensitive issues requiring discretion, including communications, document preparation/storage and dissemination of information.

Necessary Education and Experience:

• Staffing and scheduling experience in a 24 hr. environment an asset.

Skills for Success:

• Friendly disposition, personable and easily able to build harmonious working relationships with clients, families, colleagues, business partners and members of the general public.
• Extensive MS Office, Outlook and Excel expertise.
• Strong organizational and time management skills.
• Able to multi-task, handle changing priorities and work under pressure.