Maintenance Technician

About the Role:

Fitzrovia is seeking an experienced and motivated Maintenance Technician to join our dynamic team and manage a landmark development, Sen̓áḵw, in the Vancouver Market. The Maintenance Technician is a key member of the Fitzrovia team, responsible for responding to residents' service needs and ensuring our luxury apartment communities maintain the highest standards of quality and safety. This role is essential in delivering superior customer service, ensuring smooth move-ins, maintaining resident satisfaction, and addressing service requests promptly and professionally.

Sen̓áḵw is a place of return, a community built on Squamish land and shaped by Squamish values. Led by Nch’ḵay̓ Development Corporation on behalf of the Squamish Nation, Sen̓áḵw brings homes, opportunities, and connection back to a place where our people once gathered. It is more than a development; it is a vision for a sustainable, inclusive future where everyone can belong.

This position offers an excellent opportunity for a driven professional eager to advance their career in Property Management. Our organization values innovation and entrepreneurship, making this role ideal for a candidate who is ready to take on diverse responsibilities and contribute to the continued success of our real estate ventures.

At Fitzrovia, we pride ourselves on being an entrepreneurial and innovative organization, which makes this role well suited for a candidate looking to roll up their sleeves, wear multiple hats and contribute to all aspects of real estate investment and development.

As we are a highly collaborative team, the successful candidate will be required to work on-site full-time.

The hourly rate for this position is $30.75. Our total rewards program recognizes performance, supports well-being, and encourages growth by offering paid vacation and personal days, comprehensive benefits, wellness and mental health resources, and a generous professional development allowance.

Fitzrovia uses AI-enabled tools to assist in screening and assessing applications. Final hiring decisions are made by Fitzrovia’s hiring team.

Responsibilities:

• Provide a 5-star living experience by delivering exceptional customer service to all prospects, residents, and guests. Champion initiatives that strengthen resident satisfaction, elevate brand reputation and Sḵwx̱wú7mesh Úxwumixw values

• Respond to resident requests promptly and with a professional, positive attitude, ensuring all service needs are met efficiently
• Complete, update and maintain work orders through the online portal, ensuring all tasks are completed accurately and within the specified timeframe
• Prepare market-ready apartments, including tasks such as painting, carpet cleaning/repair, general repairs, and housekeeping, to ensure a quality living environment for new residents
• Maintain grounds, pools/hot tubs, common areas, and dog parks, ensuring they are clean, free of trash and debris, and safe for residents
• Update and maintain work orders through the online portal, ensuring all tasks are completed accurately and within the specified timeframe
• Assist cleaning staff as need with sanitary and garbage cleanup, contributing to the overall cleanliness and presentation of the property
• Conduct regular inspections of property systems and common areas, performing preventative maintenance to avoid larger issues
• Perform on-call emergency procedures as required or scheduled by the Maintenance Supervisor, ensuring resident safety and property integrity
• Report any maintenance issues that impact the budget, such as life safety concerns, vacant repairs, property damages, and common area needs, to the Property Manager
• Stay informed about provincial, local, and federal housing laws, codes, and policies related to property maintenance
• Provide exceptional customer service, consistently representing the company in a professional and courteous manner when interacting with residents, coworkers, and the public
• Safeguard and maintain all company tools and equipment, ensuring they are in proper working condition

Qualifications and Experiences:

• High school diploma or equivalent required
• Minimum of 1+ years of relevant maintenance experience, preferably in residential, purpose-built rental, or hotel work environments
• Proficiency in various maintenance functions, including plumbing, HVAC, electrical, carpentry, appliance repair, and painting. Previous experience in construction, HVAC, and plumbing is preferred
• Strong oral and written communication skills are essential for interacting with residents, coworkers, and management, as well as for writing reports and correspondence
• Ability to use property management software, online portals, and other digital tools effectively for managing work orders and maintenance tasks
• Understanding of the safe use of cleaning agents and equipment, along with knowledge of life safety issues
• Ability to read and comprehend documents such as policy manuals and safety guidelines and write routine reports

On-Call Expectations:

The Maintenance Technician is expected to be available for on-call duties as scheduled. This includes responding to emergency maintenance requests outside of regular working hours to ensure building and resident safety and comfort

Workplace Conditions:

• Ability to perform physical tasks, including lifting, bending, and pushing up to 50lbs
• Working in both indoor and outdoor environments, sometimes in challenging weather conditions
• Working in construction environments during the property's opening phase, with exposure to dust, heat, noise, and other related conditions

Why Fitzrovia:

Fitzrovia is a vertically integrated development and asset manager focused on Class-A and vintage-style apartment buildings across the Greater Toronto Area (GTA), Montreal and Vancouver. Fitzrovia provides best-in-class development, construction, property and asset management with a focus on design, active lifestyle management and exceptional customer service.

Fitzrovia partners with public institutions, pension funds and high net worth investors who have a bias towards long-term cash flow generating assets. The company is the largest developer of purpose-built rental apartments in Canada with over $9 billion of assets under management.

Fitzrovia is honoured to be partnering with the Squamish Nation and Nch'kay to property manage Sen̓áḵw, a world-class community built on Squamish land and shaped by Squamish values.

At Fitzrovia, we focus on our people and our culture, and offer a competitive salary, benefits, and career development opportunities. Fitzrovia’s commitment to hospitality is at the core of our DNA. To learn more about Fitzrovia, our people and our properties, visit www.fitzrovia.ca.

Fitzrovia is an equal opportunity employer and is committed to creating an inclusive environment for all our employees. If you require reasonable accommodation during the recruitment process, please reach us at [email protected].