Manager, Client Services (Early Psychosis Intervention, Community Support Program, Psychiatric Clinic Management)

Position: Manager, Client Services (Early Psychosis Intervention, Community Support

Program, Psychiatric Clinic Management);

Full Time, Permanent Position – 35 hours. /Week

(hybrid; 2-3 days in office/week + some evenings)

Supervisor’s Title: Director, Client Services & Quality Improvement

--------------------------------------------------------------------------------------------------------------

Central Toronto Youth Services (CTYS) is a community-based Mental Health Center committed to tending to the needs of young people, their families, and the youth-serving community. The role: The Manager provides oversight of assigned clinical programs and teams, including leadership, direction, and supervision for front-line staff in the Early Psychosis Intervention and Community Support Program. The Manager manages and monitors administrative expectations and service targets to align with program and agency goals, contributes to agency-wide management decisions, and ensures staff adherence to policies and procedures. The Manager must be in good standing with a regulatory body and understand that body's professional standards and guiding principles.

Clinical Leadership & Service Delivery:

• Provide clinical leadership grounded in Anti-Black Racism, Equity, Diversity, Inclusion, and Anti-Oppression frameworks.
• Ensure services are culturally responsive and accessible to youth and families with diverse identities, lived experiences, and abilities.
• Provide clinical supervision, consultation, coaching, and support to staff through individual and group forums.
• Support staff in managing complex mental health concerns, psychosis, crisis situations, safety planning, substance use issues, trauma, and family dynamics.
• Lead the planning and coordination of CTYS's weekly psychiatric clinic in collaboration with consulting psychiatrists, ensuring effective scheduling, communication, and integration of psychiatric services within client care plans.
• Ensure services are delivered in accordance with agency policies, professional standards, accreditation requirements, and best practices.
• Oversee referrals, intake processes, waitlists, and case assignments to ensure timely access to services.
• Maintain extensive knowledge of community resources and service pathways to support integrated care for youth and families.
• Respond to and support the resolution of client concerns and complaints in accordance with agency policies and privacy legislation.

People Leadership & Team Development:

• Foster a collaborative, healthy, and accountable team culture that promotes learning, growth, cultural humility, and staff wellbeing.
• Provide leadership, guidance, and performance feedback to clinical and program staff.
• Lead recruitment, hiring, onboarding, probation reviews, and employee development processes.
• Support performance management activities, including coaching, attendance management, and progressive discipline in consultation with the Director.
• Approve and manage staff scheduling, vacation requests, and other workforce planning activities.
• Support student placements, including orientation, supervision, and evaluation.
• Provide after-hours consultation and support to staff as required.
• Provide leadership coverage for other managers during absences.
• Program Management, Quality Improvement & Community Engagement:
• Monitor program operations and ensure compliance with agency policies, procedures, ministry service guidelines, and accreditation standards
• Conduct file audits and oversee documentation of quality, risk management, and service accountability requirements.
• Lead and support program evaluation, quality improvement, and client outcome measurement activities.
• Analyze service, quality assurance, and evaluation data to identify trends, measure effectiveness, and inform decision-making.
• Contribute to the development, implementation, and evaluation of evidence-informed and evidence-based practices.
• Support the design, implementation, and continuous improvement of programs and services.
• Participate in annual service planning, operational planning, and budget development activities.
• Build and maintain collaborative relationships with community partners, funders, schools, hospitals, and other service providers.
• Represent the organization at community meetings, committees, working groups, and sector initiatives.
• Participate in management meetings, agency committees, and strategic initiatives that advance organizational goals.
• Participation and leadership on internal committees.

Additional Responsibilities:

• Provide clinical and/or administrative coverage for the Director as requested
• Occasional case management and/or direct client work in exceptional circumstances
• Other duties as assigned

Education & Experience:

• Master's degree in social work, Psychology, or a related discipline, or an equivalent combination of education and experience.
• Registration in good standing with a relevant professional regulatory body (RSW or RP).
• Minimum two years of supervisory or management experience.
• Experience providing individual, family, and group counselling to youth and families.
• Experience supporting youth experiencing psychosis, complex mental health concerns, and concurrent challenges.
• Experience supervising clinical staff, managing cases, and overseeing service delivery.
• Experience working in a unionized environment; familiarity with collective agreements is an asset.
• Experience with program evaluation, quality improvement, and outcome measurement initiatives.

Knowledge, Skills & Competencies:

• Strong knowledge of youth mental health, child and youth development, and the needs of diverse youth populations.
• Demonstrated commitment to equity, anti-oppression, anti-racism, inclusion, and culturally responsive practice.
• Knowledge of evidence-informed clinical approaches and youth engagement practices.
• Strong leadership, staff development, coaching, and performance management skills.
• Excellent clinical assessment, risk management, crisis intervention, and case consultation skills.
• Strong analytical, problem-solving, and decision-making abilities.
• Knowledge of relevant legislation, including the Child and Family Services Act, Youth Criminal Justice Act, and Personal Health Information Protection Act (PHIPA).
• Ability to build effective partnerships with community agencies and system partners.
• Excellent verbal, written, and interpersonal communication skills.
• Ability to work collaboratively in a fast-paced and diverse environment.
• Flexibility to work scheduled evening, including in office coverage to 7 pm when scheduled
• license and access to a vehicle is an asset.
• Fluency in a language other than English is an asset.

Start Date: ASAP

Hours: 35 hours per week evening & (limited) weekend work required

Salary Range: $73,806.35-$90,772.50

Please submit a letter of application with resume by:

Central Toronto Youth Services 65 Wellesley St. E., Suite 300, Toronto, ON, M4Y 1G7 Fax:

(416)924-2930

Email: [email protected]

We thank all applicants; however, only candidates selected for an interview will be contacted.

CTYS welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection and hiring process. As employers, we are committed to building organizations that reflect the diversity of our clients and the communities we serve. We encourage applications from racialized, queer and transgender people, and those with lived experiences with mental health challenges.