Manager, Clinical Services, Enhanced Care (RN)

If you take pride in being compassionate, honest, professional, and safe, consider an exciting and rewarding career at Shannex. Our communities offer more than a place to work – they welcome and celebrate Great People who inspire meaningful connections while Leading the Way to Better Living™.

We are searching for a Manager, Clinical Services, Enhanced Care (RN) to join our New Brunswick team based in Moncton, Saint John, Miramichi, or Fredericton,New Brunswick.

This position operates under a hybrid work model, offering a combination of remote work and in-office collaboration. The successful candidate must be able to attend meetings and support operations across the region as required.

Meaningful Benefits

You will be surrounded by supportive and talented team members who make our communities great places to live, work and visit. As an established and respected organization in the healthcare sector, Shannex offers opportunities for growth, development and advancement. You'll have the opportunity to influence clinical practice across multiple communities, collaborate with experienced healthcare leaders, and play a key role in advancing innovative models of care that improve outcomes for residents and teams alike.

Additional benefits include:

• Annual Salary: $91,000 - $110,000 annually. Starting salary will be based on experience and qualifications.
• Comprehensive health, vision, and dental benefits plan (eligible immediately upon hire) including an Employee and Family Assistance Program
• Life, travel, and other insurances
• Access to virtual healthcare 24/7 for FREE through the group health benefit plan
• RRSP program (5% employer matching)
• Vacation accrual (begins immediately) and travel insurance
• Free onsite parking
• Access to thousands of perks vendors and discounts through our WorkPerks program, including excellent discounts for apparel, restaurants, technology, fitness, travel, and tickets to some of your favorite sports and entertainment events
• Access to continuing education and training through Shannex’s Centre of Excellence
• Opportunities to be part of sector innovation and continuous improvement initiatives
• Recognition and Rewards for service excellence and safety

About the Opportunity

• This role requires regular travel throughout New Brunswick to support our Enhanced Care communities and clinical teams. Travel-related expenses will be reimbursed in accordance with company policy.
• Participates in the development of the organization-wide quality/risk program in consultation with other Regional Clinical Managers and the Chief Medical Officer;
• Leads, mentors, and develops Regional Clinical Partners and clinical leaders to audit and ensure appropriate delivery of care, ultimately managing the evaluation and improvement of risk;
• Works with Divisional Lead and Regional Managers to evaluate clinical performance, identify areas of risk and implement initiatives to mitigate risk;
• Oversees implementation of special programs such as infection control, nursing quality improvement and utilization review; ensures the collection and analysis of data and preparation of reports for assessment of critical indicators;
• Responds to and implements recommendations resulting from internal or external quality or risk assessments;
• Ensures licensing requirements and regulatory criteria related to clinical and/or nursing care are maintained.
• Identifies and initiates long-range planning strategies for improvement of care delivery services;
• Oversees the onboarding process & clinical training sessions for clinical team members (HSM, CM, Clinical Partners);
• Leads development, evaluation, and revision of clinical policies and procedures.
• Participates in continuing education to maintain credentials and increase expertise and knowledge in professional practice and administration;

About You

In addition to placing high value on continuous improvement, collaboration and accountability, you bring:

• A Bachelor of Science in Nursing and are currently registered with the Nurses Association of New Brunswick (NANB);

• Minimum 10 years of progressive nursing experience, including at least five years in direct resident or patient care.

• Minimum three (3) years of leadership experience managing clinical operations, quality initiatives, and interdisciplinary teams.

• Experience in long-term care, seniors' living, continuing care, retirement living, or community health is an asset;

• Experience leading quality improvement, accreditation readiness, risk management, infection prevention and control, and regulatory compliance initiatives.

• Minimum of three (3) years leading teams within a unionized environment;
• Experience in management of human resources, including staffing allocation, performance management, education, and preparation of work schedules;
• Strong interpersonal and relationship-building skills, Exceptional problem-solving and critical thinking skills;
• Advanced proficiency in the English language is required, proficiency in French is considered an asset;

• A genuine passion for healthcare and a commitment to enhancing the quality of life for seniors through exceptional care, service, and resident experience;