Manager, Community Programs

Manager, Community Programs

John Howard Society of Victoria (JHSV)

Location: Victoria, BC | In Person
Employment Type: Full-Time, Permanent
Hours: 40 hours per week, Monday to Friday, 8:00 a.m. – 4:30 p.m.
Annual Salary: $76,000

Lead People. Strengthen Programs. Deliver Results.

John Howard Society of Victoria is looking for an experienced Manager, Community Programs to lead the operations, staff, and performance of our community-based programs.

We’re looking for someone who brings strong people management skills, understands how to run effective programs, and is comfortable making decisions, addressing challenges, and being accountable for results.

Reporting to the Senior Program Manager, you will oversee assigned programs, support and develop staff, manage resources, monitor contractual obligations, and ensure services are delivered effectively.

This role requires someone who can balance the needs of employees, clients, funders, and the organization while keeping programs operating efficiently and meeting their objectives.

If you have experience leading teams, managing programs, and improving how services are delivered, we’d like to hear from you.

About John Howard Society of Victoria

John Howard Society of Victoria is a growing nonprofit organization providing housing, employment, mentoring, and other community-based services across Vancouver Island and beyond.

We work with individuals facing barriers to housing, employment, and community participation, helping them build greater independence and connections within their communities.

Our programs are supported through government contracts, grants, and community partnerships. We believe effective leadership, responsible use of resources, and accountability for outcomes are essential to delivering meaningful services.

Compensation & Benefits

Annual Salary: $76,000

We offer a comprehensive compensation and benefits package that supports your financial security, health, well-being, and professional growth.

• Municipal Pension Plan (MPP): Participation in a defined-benefit pension plan with employer contributions, supporting long-term retirement security.

• Extended Health and Dental Benefits: Coverage to support your health and well-being.

• Paid Vacation and Leave: Paid vacation and eligible leave in accordance with organizational policies.

• Disability and Life Insurance: Additional financial protection.

• Employee and Family Assistance Program: Confidential support and resources for employees and their families.

• Professional Development: Opportunities to strengthen your leadership skills and continue your professional growth.

Benefits and eligibility are subject to applicable plan provisions and organizational policies.

What You’ll Be Responsible For

People Leadership & Team Development

• Lead, supervise, and support employees across assigned community programs.

• Establish clear expectations, provide regular feedback, and ensure employees understand their responsibilities.

• Address employee performance concerns, workplace challenges, and staffing issues in a timely and appropriate manner.

• Conduct regular supervision meetings, performance evaluations, and staff development activities.

• Oversee recruitment, onboarding, scheduling, and staffing requirements in collaboration with Human Resources.

• Support employees in developing their skills while maintaining accountability for individual and team performance.

• Foster a respectful and professional workplace where employees have the direction and resources needed to succeed.

Program Operations & Service Delivery

• Oversee the daily operations of assigned community programs, ensuring services are appropriately staffed, organized, and delivered effectively.

• Ensure programs operate in accordance with organizational policies, service standards, and funding requirements.

• Monitor program activities, identify operational challenges, and implement practical solutions.

• Coordinate staffing and resources to maintain service continuity and respond to changing program needs.

• Review and improve program processes, workflows, and service delivery practices.

• Work with staff to address barriers affecting service quality, client engagement, or program effectiveness.

• Support the implementation of new initiatives and operational improvements.

Contract Management & Program Outcomes

• Understand and manage the contractual requirements, deliverables, and performance expectations of assigned programs.

• Establish and monitor program objectives, performance indicators, and service outcomes.

• Review program results, identify gaps, and take corrective action when expectations are not being met.

• Ensure funder reports, program statistics, and other required documentation are accurate and submitted on time.

• Monitor trends and use program data to inform decisions and improve performance.

• Keep senior leadership informed of program achievements, challenges, emerging risks, and actions being taken.

Financial & Resource Management

• Monitor program budgets, expenditures, and resource allocation.

• Ensure spending is consistent with approved budgets, organizational policies, and funding agreements.

• Identify budget pressures or variances and work with Finance and senior leadership to address them.

• Contribute to budget planning, forecasting, and financial reporting.

• Ensure staffing, funding, and other resources are used effectively to support program objectives.

• Support funding applications and program sustainability initiatives as required.

Quality Assurance, Risk & Community Partnerships

• Monitor compliance with organizational policies, contractual requirements, accreditation standards, and applicable legislation.

• Identify and address operational, service delivery, and program-related risks, escalating concerns when appropriate.

• Implement improvements based on program performance, feedback, audits, and service evaluations.

• Develop and maintain relationships with community organizations, referral partners, funders, and other stakeholders.

• Represent JHSV at relevant community meetings, networks, and collaborative initiatives.

• Contribute to organizational planning and opportunities to strengthen or expand community services.

Additional responsibilities may be assigned based on organizational and operational priorities.

What We’re Looking For

We’re looking for someone with demonstrated management experience who can lead employees, oversee program operations, and take responsibility for achieving results.

Experience & Qualifications

• 3–5 years of progressive leadership or management experience, preferably within community services, nonprofit organizations, or a related sector.

• Demonstrated experience supervising employees, providing coaching and feedback, and managing performance concerns.

• Experience coordinating or managing multiple programs, services, or operational priorities.

• Experience monitoring budgets, allocating resources, and managing staffing requirements.

• Understanding of funding agreements, contractual deliverables, performance indicators, and reporting requirements.

• Ability to assess challenges, make sound decisions, and implement practical solutions.

• Strong communication, organizational, and problem-solving skills.

• Experience working with community partners, funders, or other external stakeholders.

• Proficiency with Microsoft Office and experience using program databases or reporting systems.

• Post-secondary education in human services, social sciences, nonprofit management, business administration, or a related field, or an equivalent combination of education and relevant experience.

Additional Requirements

• Satisfactory criminal record check.

• Valid Class 5 driver’s licence and access to reliable transportation for work-related travel.

• Ability to respond to occasional operational needs outside regular working hours.

• This is an in-person position based in Victoria, BC.

What Will Make You Successful?

Beyond your education and experience, we’re looking for someone who demonstrates the following in their work:

• Leadership: You provide clear direction, support employees, and address performance or workplace concerns when needed.

• Accountability: You take ownership of your responsibilities, follow through on commitments, and address issues rather than allowing them to remain unresolved.

• Decision-Making: You assess situations, consider available information, and make timely, practical decisions.

• Organization: You can manage competing priorities, plan ahead, and ensure important responsibilities and deadlines are met.

• Communication: You communicate clearly, keep others informed, and can have difficult conversations professionally.

• Continuous Improvement: You recognize when something isn’t working and take steps to improve processes, performance, or service delivery.

You don’t need to have experience in every program area JHSV operates. What matters is your ability to lead people, manage operations, learn new program requirements, and deliver results.

Creating Safe, Healthy & Inclusive Communities

John Howard Society of Victoria values the diversity of the communities we serve and welcomes applicants from different backgrounds and experiences.

We are committed to equitable recruitment practices and providing reasonable accommodation throughout the hiring process.

Applicants requiring accommodation may contact [email protected].

Interested in Joining Our Team?

If you have experience leading teams, managing community programs, and taking responsibility for operational performance, we encourage you to apply.

Please submit your application through our recruitment portal. Applications will be reviewed on an ongoing basis until the position is filled.