Manager, Credit Risk & Operations

Toromont is looking for a Manager, Credit Risk & Operations to join our Concord Head Office. The Manager, Credit Risk & Operations would be involved with centralized leadership to oversee credit manager function specifically around credit application, credit limit management, AML, training and mentorship, and DSO performance.

As a Manager, Credit Risk & Operations, YOU will experience:

• Working within one of the safest organizations in the industry where your safety and well-being are our most important priority
• Working for the best-in-class equipment dealer and with the premium Caterpillar brand
• Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success
• Competitive total rewards including wages, benefits, and premiums (as eligible)
• An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada

In a typical day, YOU will:

• Lead, coach, and develop a team of approximately 30 credit analysts and collectors across multiple locations.

• Provide training, coaching, succession planning, and professional development support for Credit Supervisors and Credit Managers to strengthen capability across the organization.
• Set clear performance expectations, conduct regular reviews, and drive a high-accountability culture.
• Manage workload allocation, escalation protocols, and team capacity planning.
• Mentor emerging talent and support succession planning within the credit function.
• Establish and administer credit policies, risk frameworks, and approval authorities aligned with corporate risk appetite
• Align the credit process, policies, reporting standards, and overall approach across Battlefield, TMH, and TCat to ensure consistency, transparency, and stronger risk management across all businesses.
• Seek opportunities to leverage AI and automation to improve efficiency, reduce manual administrative work, enhance reporting and analytics, and support business growth without increasing headcount.
• Review and approve credit applications and customer credit limits above delegated thresholds
• Monitor portfolio quality, identify emerging risk concentrations, and recommend adjustments proactively
• Act as the AML subject matter resource, ensuring compliance with regulatory requirements, supporting reporting obligations, maintaining controls, and driving consistency in AML practices across the organization.
• Establish and maintain divisional risk assessment models that provide forecasting insights, identify vulnerable markets and customer segments, and support proactive risk mitigation strategies.
• Lead the annual credit review process, including governance, reporting, compliance monitoring, and execution, with a long-term objective of automating significant portions of the process through AI-enabled tools and workflows.
• Develop and maintain consolidated market intelligence, industry reporting, and economic trend analysis to help regions identify emerging risks, anticipate customer challenges, and make informed credit decisions.
• Partner with sales and operations leadership to balance credit risk with commercial objectives.
• Oversee the collections function across all business units, ensuring adherence to policy and targets.
• Drive DSO reduction initiatives and manage aging to established KPIs.
• Escalate and manage complex or disputed accounts, including legal referrals where necessary.
• Ensure accurate reporting and reconciliation of AR in coordination with the accounting team.
• Develop enterprise-level credit performance dashboards and key performance indicators to provide leadership with visibility into portfolio health, trends, exposures, collections performance, and emerging risks.
• Facilitate collaboration and sharing of best practices between regions and business units to drive continuous improvement in credit management processes and customer risk assessment.
• Prepare and present regular credit and collections reporting to senior finance leadership.
• Track and analyze portfolio metrics including DSO, bad debt exposure, write-off trends, and customer concentration.
• Provide commentary and insight to support CFO and VP Finance reporting cycles.
• Leverage ERP and credit management systems to drive efficiency and data quality.
• Collaborate with IT and finance systems teams on relevant technology upgrades or implementations.
• Identify and implement continuous improvement initiatives across the credit and collections workflow.

Must-haves for this role:

• Minimum Bachelor's Degree in Commerce
• Minimum 6 - 8 years' experience in Progressive credit and collections
• Strong communication skills and experience being client facing
• Proven track record of managing large volume AR portfolios and collections across large geography
• Background in industrial equipment, heavy equipment, B2B wholesale, or rental strongly preferred
• Credit Institute of Canada (CCP) designate or equivalent is an asset

About Toromont Cat

With over 4,000 employees and 56 locations from Manitoba to Newfoundland, Toromont Cat has a proven track record, industry knowledge, dealership infrastructure, and service mindset to ensure our Construction, Mining, and Power Generation customers succeed. At Toromont Cat, work is built around people's strengths, our products, technology and an outstanding customer experience and through our strong partnership with Caterpillar ™, Toromont Cat takes care of our employees who take care of our customers! When you join our team, you become a member of the Toromont family. Your success is our success!

Artificial Intelligence (AI)

Please note that our hiring processes involve the use of artificial intelligence (AI) tools to assist with screening, assessing, or selecting candidates; all final decisions are reviewed by our Talent Acquisition team to ensure fairness and compliance with applicable laws.