Manager, Quality & Integrated Management Systems

Company Description

WHO ARE WE?

Dexterra Group (TSX: DXT) is a leading provider of support services and infrastructure support solutions across Canada and the United States. Through our diverse businesses, we deliver facilities management, food services, remote workforce accommodations, forestry services, and other operational solutions that help organizations operate safely, efficiently, and sustainably.

For more than 80 years, Dexterra has supported clients across a wide range of industries and environments, from commercial and institutional facilities to remote worksites and natural resource operations. We are committed to delivering exceptional service while creating meaningful opportunities for our people, clients, and communities.

Work That Matters, People Who Care.

Job Description

WHAT'S THE ROLE

Quality and compliance work best when they’re built into how the business operates, not treated as a checklist before the next audit.

We're looking for our next Manager, Quality & Integrated Management Systems, to help Dexterra strengthen and continually improve our enterprise approach to quality, compliance and certification. Supporting our ISO 9001, ISO 14001 and ISO 45001 certified programs, you’ll work across the organization to keep our systems effective, our documentation and evidence audit-ready, and our teams prepared for internal, external, surveillance and recertification audits.

Just as importantly, this isn’t a policing role. You’ll be a trusted partner and practical guide to operations and business leaders, helping teams understand what good looks like, navigate requirements and turn quality standards into processes that work in the real world.

WHAT YOU'LL DO

• Keep us audit and certification ready. Coordinate internal, external, surveillance and recertification audits, bringing together the right people, documentation, evidence and follow-up to support successful outcomes.
• Strengthen our Integrated Management System. Help govern and continually improve the systems supporting ISO 9001, ISO 14001 and ISO 45001, identifying gaps, risks, duplication and opportunities to make our approach more effective.
• Partner with the business. Work closely with Operations, HSE, Sustainability, HR, Technology and other teams, providing practical guidance that helps them meet quality and compliance requirements without losing sight of operational realities.
• Turn findings into improvement. Track audit findings, non-conformances, corrective actions and risks, support root-cause analysis, and help ensure actions are completed and actually solve the underlying issue.
• Bring order to documentation and evidence. Strengthen document and records control so procedures, records and audit evidence are current, accessible, traceable and ready when they’re needed.
• Use data to see what’s coming. Analyze audit results, incidents, records, client feedback and process performance to spot trends, systemic risks and opportunities for improvement.
• Make quality easier to work with. Improve procedures, templates, forms, workflows and tools so our quality and compliance systems are practical, consistent and useful to the people who rely on them every day.
• Help teams build capability. Coach and support business and functional teams as they develop procedures, work instructions and records, providing clear standards without creating unnecessary bureaucracy.

Qualifications

WHO WE'RE LOOKING FOR

You’re an experienced quality professional who understands that strong compliance comes from partnership, influence and good systems, not simply enforcing rules.

• 5+ years of progressive experience supporting or managing quality, integrated management systems, ISO, auditing or compliance, ideally within a complex corporate or multi-site organization.
• Working knowledge of ISO 9001, ISO 14001 and ISO 45001, including audits, documented information, corrective action, management review and continual improvement.
• Hands-on experience coordinating internal and external audits, certification or recertification activities, and the follow-up that keeps organizations ready year-round.
• Excellent communication and stakeholder engagement skills, with the confidence to work with senior leaders, operational teams, auditors and cross-functional partners.
• A practical, collaborative approach. You can challenge a process or identify a gap without becoming the “quality police,” and you know how to bring people with you.
• Strong organization and follow-through, particularly when coordinating multiple audits, corrective actions, documentation requirements and deadlines.
• The ability to identify patterns and root causes, looking beyond individual findings to improve the broader system.
• Comfort working with technology and data, including Microsoft 365 and tools used to manage documentation, workflows, reporting and quality information. Experience with Power BI, Power Automate or EHSQ/IMS platforms such as Sphera is an asset.
• ISO internal auditor training in at least one of ISO 9001, ISO 14001 or ISO 45001, or a willingness to complete it within your first 12 months. Lead Auditor training or certification is an asset.

Additional Information

WHAT’S IN IT FOR YOU?

• Be part of an industry that's more important than ever!
• Award winning safety culture.
• Supportive team environment with room to grow together.
• Onsite Hybrid work model.
• Employee Referral Program.
• We are growing!
• Certified as a Great Place to Work 2025-2026!

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Special needs accommodation is available upon request at all stages of the selection process.

We thank all applicants for their interest and will contact those candidates selected for interview.

Note, we are not accepting candidates from recruitment agencies.