Manager, Services (North America)

See what you can do with Prophix

At Prophix, we’re building the platform that helps finance teams stop managing spreadsheets and start driving strategy. Prophix One™ brings planning, reporting, consolidation, and automation together in a single place, and we are expanding its AI capabilities faster than ever. If you want to work on a product that genuinely changes how finance teams operate, and do it alongside people who care about getting it right, this is where you want to be.

We’re headquartered in the Greater Toronto Area, with teams and offices across North America, Europe, and Australia. Trusted by more than 3,000 finance teams across 100+ countries, Prophix One™ is built for organizations that want to plan smarter and move faster.

As Manager, Professional Services, you'll lead a team of Consultants and Solution Architects delivering Prophix One implementations for finance teams across North America, balancing hands-on coaching with oversight of project timelines, quality, and client outcomes. You'll join the Professional Services organization within Prophix's broader Customer Success function, working closely with Sales and Delivery leadership to keep engagements on track and clients successfully live on the platform. Your team's execution directly shapes retention and expansion (GRR/NRR) for the accounts you support. This is a hybrid role based in the Greater Toronto Area.

What You Will Do

Delivery Management & Implementation Health

• Own end-to-end delivery health across a portfolio of Prophix One CPM/FP&A implementation and migration engagements across North America not just schedule adherence, but whether each engagement is on a trajectory to produce a renewable, referenceable customer.

• Know when to escalate and when not to: distinguish normal implementation friction from early warning signs of scope creep, stakeholder disengagement, or risk to go-live and raise the right issue to the right person before it becomes a renewal problem.

• Hold the team accountable to delivery best practices and methodology as the mechanism that prevents the predictable failure modes (unclear success criteria, weak CS handoff, slipping hypercare exit) that lead to mid-term churn.

• Actively watch for and intervene on churn risk during delivery: disengaged sponsors, missed milestones, shifting business priorities and own the corrective action.

• Keep stakeholders current through both written and verbal updates: concise, data-forward status to clients and to internal leadership (PS, Sales, CS) that reflects real engagement health.

• Maintain accurate, current data in delivery and reporting tools so portfolio health, capacity, and forecast are trustworthy at a glance. Reporting hygiene is a delivery responsibility.

• Surface expansion opportunity uncovered during delivery (new use cases, adjacent pain points, underused modules) and route it to Sales/CS with enough context to act on it.

• Close the feedback loop on scoping: when delivery reveals that an engagement was under-scoped, mis-estimated, or missing key assumptions, proactively flag it to your manager and to Sales so the pattern gets corrected upstream.

• Serve as the senior escalation point for engagement risk, scope challenges, and client issues, bringing judgment on severity and the right next move.

• Collaborate with Project Managers and Solutions Architects to ensure engagements are scoped, resourced, and executed to plan, and to close out projects as quickly as quality allows.

• Contribute to delivery methodology, tooling, and process improvement across the NA PS organization particularly where recurring issues point to a gap in the playbook.

People Management

• Hire, onboard, develop, and retain a team of Professional Services consultants across North America.

• Conduct regular 1:1s, performance reviews, and career development conversations.

• Coach the team on judgment and mechanics on when to escalate, how to read a stakeholder relationship, how to have the hard conversation early rather than late.

• Provide hands-on coaching on delivery quality, client communication, and technical problem-solving.

• Collaborate with the PS leadership team and Talent Acquisition on workforce planning.

Client & Stakeholder Engagement

• Build trusted advisor relationships with key NA client stakeholders, including CFOs, controllers, and FP&A leaders.

• Partner with Sales, Customer Success, and Support to ensure seamless handoffs and a cohesive client experience across the NA market.

• Represent PS in pre-sales conversations where delivery credibility and scoping input are required including flagging scoping risk before a deal closes, based on patterns seen in delivery.

What You Will Bring

We hire for potential as much as experience. If this role excites you but you don’t check every box, we still want to hear from you. At Prophix, people who ask good questions, adapt quickly, and bring a fresh perspective often make the biggest impact.

Required Qualifications

• Post-secondary education in Accounting, Finance, Engineering, or a related technical discipline, or an equivalent combination of education and experience.

• 5+ years in a Professional Services or implementation delivery role within a SaaS or enterprise software environment.

• 3+ years managing or leading a team, with demonstrated ability to develop people and drive performance.

• Proven track record delivering complex, multi-stakeholder software implementations on time, within scope, and in a state that supports renewal.

• Sound judgment on risk and escalation: able to distinguish normal delivery friction from a genuine threat to timeline, quality, or the client relationship, and to act on it early.

• Exceptional written and verbal communication skills with the ability to translate complex delivery situations into clear, concise updates for clients, consultants, and senior leadership.

• Self-starter with a high degree of ownership, comfortable setting direction, identifying what needs to be done without being told, and driving initiatives through to completion in a fast-moving environment.

• Comfortable operating in structured planning tools (e.g. MS Project, Smartsheet, monday.com, or similar) as a means of keeping reporting and forecasting accurate.

• Demonstrated use of AI tools to improve team productivity, streamline processes, or enhance delivery quality; comfortable embedding AI-assisted workflows into day-to-day operations.

• Experience working with finance teams and familiarity with FP&A, budgeting, or consolidation processes.

• Commercial awareness and the ability to spot expansion opportunity and scoping risk, and to communicate it to the right people.

• Based in the Greater Toronto Area or willing to work within Eastern Time hours. Ability to travel to client sites for key engagement milestones as needed.

Preferred Qualifications

• Direct experience implementing CPM or FP&A platforms (e.g. Prophix, Anaplan, OneStream, Adaptive, TM1/Planning Analytics).

• Experience with financial consolidation platforms (e.g. Prophix FC, HFM, CCH Tagetik, LucaNet) is a meaningful advantage.

• Familiarity with ERP data integration patterns (SAP, NetSuite, Dynamics 365, or similar).

• Experience managing engagements involving partner co-delivery models.

• Proficiency in French (written and spoken) is an asset for client engagement across Canada.

What Success Looks Like

· 30 days: You know our platform, our customers, and how your team operates. You’ve completed onboarding and are contributing to live work.

· 90 days: You’re working independently, owning deliverables end to end, and building relationships across functions and regions.

· 6 months: Your fingerprints are on something real. You’ve improved a process, shipped something meaningful, or earned a seat at the table on a decision that matters.

Why Join Prophix?

Prophix is headquartered in the GTA, so joining our team puts you close to where decisions are made, strategy is set, and careers are built. You’ll collaborate across North America, Europe, and Australia, developing breadth you simply can’t get at a single market company. Our people move across functions, work directly with customers in different industries, and take on meaningful challenges early. We’re a company that competes on talent. That means we invest in the people who show up curious, move fast, and want to leave things better than they found them. Our values are Pursue Excellence, Build with Purpose, Create Wins for All, and Drive Continuous Innovation, and they guide how we actually make decisions.

Compensation

The total target compensation for this role is $140,000 CAD to $160,000 CAD, in accordance with applicable pay transparency laws. Actual compensation will be determined based on factors such as skills, experience, location, and internal equity.

What’s Included for You?

• Comprehensive health, dental, vision, and mental-health coverage
• Retirement savings with employer contributions
• Parental leave top-up
• Annual wellness allowance
• Generous paid time off including vacation and sick time
• Education assistance and tuition reimbursement
• Social events, team activities, and opportunities to build community
• Opportunities to participate in Environmental, Social, and Governance (ESG) initiatives
• Quarterly Town Halls and Kickoffs that bring teams together to celebrate wins, share updates, and look ahead at what’s next

Apply Now!

If you’re looking for a place where your work touches real products, real customers, and real decisions, and where your career can grow in the direction you choose. We would love to meet you. Apply and let’s talk about what’s possible.

Accessibility & AI Transparency

Prophix promotes an accessible hiring process. If you need accommodation at any stage, we’ll work with you. Some interviews may be recorded so our hiring team can review and assess responses fairly and consistently. As part of our commitment to Responsible AI, we use a small number of AI-supported tools to help with tasks like resume review, shortlisting, or creating interview summaries. AI is never used as the sole basis for hiring decisions, and your personal data is never used to train AI models. If you'd prefer not to take part in any AI-assisted step, just let us know and we’ll be happy to accommodate.