Managing Director, Strategic Advisory

At Bond, we craft and oversee creative, innovative solutions aimed at strengthening client brand loyalty. This approach leads us in exciting directions. As the Managing Director, Strategic Advisory, you will play a pivotal role in shaping our global impact by developing and managing market-relevant strategies and programs focused on enhancing Customer and Employee Experience.

As the Managing Director, Strategic Advisory, you will provide leadership, multi-disciplinary business development acumen, and day-to-day management to ensure the profitable operation, growth, and development of the global team. With an intentional focus on Culture Transformation, Change Management, Leadership Development, Enablement and Learning while inspiring highly talented people, be the champion for change, and take on key initiatives to advance Bond’s business strategy and initiatives. Elevating Human Experience (HX) shows empathy to create powerful experiences so that people feel seen, valued, and heard. This is rooted in the recognition that everyone, whether they find themselves acting as customers or employees, is human.

The Team:

We lead a Global multi-disciplinary Customer Experience (CX) practice that integrates
Customer Intelligence, Strategy, Digital Experience, Employee Experience, Culture Transformation, Coaching & Sustainment, Operations, and CX Measurement into a CX single, unified system, ensuring that insight doesn’t remain theoretical, but is translated into actionable, enterprise-wide impact.
We help organizations understand what matters most to customers and employees, design experiences that deliver on those needs, and build the organizational capability to sustain and scale those experiences over time.

A Day in the Life:

• Leads the delivery and growth of an integrated CX practice connecting customer intelligence, strategy, experience design, and organisational enablement to drive measurable client outcomes and sustained business impact.
• Develop and implement business, growth, and operational plans and establish and lead vision and strategic direction to drive growth and support Bond’s short and long-term strategic objectives.
• Drive practice growth through client expansion, new business development, and cross-functional solutioning
• Contribute to go-to-market strategy, thought leadership, and capability development
• Build and manage high-performing teams across strategy, design, analytics, and enablement disciplines

• Ensure seamless collaboration across practices to deliver integrated, end-to-end solutions
• Manage the team to achieve Financial, Client, Operational, and People results consistent with Bond balanced scorecard objectives.
• Lead, mentor, and coach the team, promote a positive work environment.
• Teach, inspire, and build capacity across multiple disciplines.
• Evolve and innovate Bond’s Strategic Advisory solutions to meet the current and future needs of the market and our clients.

Team Development: Lead, mentor, and coach to promote a positive work environment and build capacity across multiple disciplines
Innovation and Growth: Evolve and innovate Bond’s Strategic Advisory solutions to meet current and future market needs, measured through the successful launch of new offerings and market share growth.
Financial Results: Accountable for achieving financial targets, including revenue growth, profitability, and cost management.
Client Satisfaction: Ensure high levels of client satisfaction with Bond's solutions, measured through client feedback and retention rates.
Operational Efficiency: Improve operational processes to enhance efficiency and effectiveness, measured through project delivery timelines and resource utilization.
Innovation and Growth: Evolve and innovate Bond’s Strategic Advisory solutions to meet current and future market needs, measured through the successful launch of new offerings and market share growth.
Partnership: Partner with client leaders from across Bond and their teams to foster client satisfaction, growth within existing clients, and new business development.
Relationship Management: Identify and build strong relationships with Bond’s champions within client organizations.

Are You the One?

• Master’s degree, preferably an MBA.
• 15+ years of working experience in a Professional Services agency environment.
• 8-10 years of management experience leading and inspiring teams.
• Financial acumen with a proven track record of full P&L responsibility managing a business unit.

• Strong collaboration and interpersonal skills – ability to counsel, coach, develop, and achieve results through others.
• Outstanding presentation skills.
• Proven track record of bringing new offerings to market, able to blend multi-disciplinary approaches into differentiated solutions.
• Deep understanding of market trends and industry dynamics with ability to adapt strategies to meet changing market needs.
• Excellent verbal and written communication skills and ability to effectively present ideas and influence stakeholders.
• Proven experience and success identifying growth opportunities and developing new business.
• Excellent ability to build and maintain strong client relationships.

Benefits

Compensation: Annual compensation is expected to exceed $200,000 CAD; details to be shared if selected for an interview.
Use of Artificial Intelligence (AI): Bond uses AI tools during parts of the screening, assessment, and selection process, supporting a fair and efficient hiring process. We welcome applications from all qualified candidates; however, only those selected for an interview will be contacted.
Vacancy Type: This posting is for a newly created vacancy within Bond.
The actual base salary compensation will vary depending on local market conditions, geography, and relevant job-related factors such as skills, qualifications, experience, and education/training.

At Bond, we believe compensation is more than a salary. Our Total Rewards program is designed to help you grow your career, support your well-being and keep you meaningfully connected:
Flexibility: A hybrid work model and flexible vacation offers agility to meet the needs of our global business and workforce, allowing us to inspire the best from our people.
Moments that matter: Social events like F1rst Thursdays, Kick-Off gatherings, and holiday parties make it easy to build relationships and have fun.
Health & Wellness support: Competitive healthcare and wellness benefits that care for both body and mind including Medical, Dental, Vision, Health Care Spending Account, Employee Assistance Program, access to 24/7 virtual healthcare and/or consultation services for you and your family — all available from your first day.
Future-focused: Retirement planning assistance with company matching.
Career development: Access to learning programs, mentorship, stretch projects, and internal mobility to keep you moving forward.
Celebrating your impact: Recognition programs for individual and team achievements, peer-nominated awards, and service anniversaries.