Medical Office Assistant - Auxiliary/On Call

DUTIES

Thompson Rivers University (TRU) seeks qualified individuals for our Medical Office Assistant Auxiliary/On Call pool. The Auxiliary/On Call pool of employees provides temporary, short-term support to designated departments within the University to assist with workload requirements, temporary leave coverage and during peak periods. The length of an Auxiliary assignment can vary from one day to up to four months and can be part-time or full-time hours depending on the departmental requirements.

Provides a wide variety of confidential clerical and medical office assistant duties including: reception, billing, screening, assisting patients and, under direction, arranges appointments with other health care professionals. Assists the Campus Physician with routine clinical procedures according to established protocols.

MAJOR DUTIES & RESPONSIBILITIES

1. Performs clinical administrative duties such as reception by screening and assisting patients to ensure correct and appropriate information is either acquired or provided; arranges patient appointments for health care professionals such as physician(s), psychologist(s), psychiatrist(s), and community health nurse(s); processes departmental mail to ensure efficient and effective flow of information.
2. Provides occasional clerical assistance and support to the Safety Officer and Associate Director S&EM.
3. Responsible for billing WCB, ICBC, MSP and private insurance companies.
4. Coordinates the flu clinics by arranging student/staff appointments, ordering all supplies and scheduling of community-based nurses or other health practitioners to administer flu shots.
5. Compiles related confidential records, ministry and other reports, statistics and charts by performing such duties as filing/retrieving patient records.
6. Processes confidential medical documentation of students entering programs with medical prerequisites.
7. Arranges appointments and liaises with health agencies, medical specialists, x-rays, laboratory or hospital.
8. As a member of the Health Care Team provides clerical support to assist with coordination of programs designed to promote health awareness within the TRU population.
9. As directed, assists the Campus Physician with clinical procedures such as sterilization of medical tools/equipment and prepares equipment for use, prepares specimens for transport and prepares patients prior to examination according to established guidelines and protocols.
10. Performs and records confidential routine tests such as pregnancy, urine, blood pressure and vision; takes and records patient's weight and height as required.
11. Reconciles weekly cash reports and forwards to the Finance department.
12. Cleans and tidies the First Aid room and Examination rooms.
13. Responsible for ordering and maintaining office and medical supplies.
14. Coordinates the work of work-study students.
15. Locates Students in event of emergency situations.

REPORTS TO
Associate Director, Safety & Emergency Management

QUALIFICATIONS

EDUCATION:

• Grade 12 plus a Medical Office Assistant Certificate or equivalent

EXPERIENCE:

• Two years related experience in a physician's office, community medical clinic or a hospital medical clerical unit

SKILLS, KNOWLEDGE OR ABILITIES RELATED TO THE JOB

• Ability to perform word processing at 45 wpm
• Ability to maintain a standard of absolute confidentiality regarding medical information and records
• Ability to deal courteously with students, staff and members of the medical community and general public
• Ability to operate office equipment such as copier, printer and fax machine
• Practical working knowledge of routine patient care treatments

WORKING CONDITIONS

• Working in close proximity to patients and Health Centre staff
• Front counter work and working at computer for long periods of time
• Ability to lift weights up to 10 kg.