MGR Fitness & Training

Role: The Manager of Fitness & Training is responsible for the operations and staff of the Fitness Centre, Group Fitness. Personal Training and Registered Programs.

Reports to: Director of Fitness, Training & Children’s Programs

What’s In It for You:

• Free facility access based on hours worked plus a variety of free and discounted programs & services.
• Employee recognition program.
• Annual staff events including BBQs, Corporate Challenge, December holiday party and many more.
• Free parking and close to transit with a C-train and bus stop steps away.

What You’ll Do:

Team Building/Daily Team Support:

• Provide effective leadership with a strong focus on motivating the Coordinators, Fitness Center Staff, Equipment Maintenance Staff, Group Fitness Instructors and Personal Trainers. Specific duties include hiring, training, leading by example, coaching, scheduling, payroll and performance management.
• Empower employees to handle operational challenges and encourage staff to provide exceptional legendary service.
• Train, recruit, and develop a successful team to strive to meet established job expectations, promote our product offerings, and provide service knowledge standards including the delivery of job specific training for new hires.
• Act as the main point of contact for employee continued education and development.
• Be accountable for the performance of the Fitness Centre Staff, the Group Fitness Instructors, Equipment Maintenance Staff and Personal Trainers in meeting team objectives.
• Establish solid working relationships within the team and other departments to ensure a cohesive working environment.
• Work collectively with other Department Managers and Directors to set up employee departmental in-services on a recurring basis.
• Carry out and lead by example at a high level all employee performance standards & expectations.
• Backfill for frontline team members as required.
• Attend Leadership training when required.
• Rotate within the Fire Warden role with other building wide Managers and fill in for Duty Manager in emergency situations.
• Facilitate emergency procedures training for staff.
• Act as a key information source by providing the Director of Fitness, Training & Children’s Programs with customer feedback, system enhancements, recruitment needs, training and development needs, ideas for rewards and recognition, new programs/services and on-going quality improvement.
• Coordinate work activities by scheduling work assignments, setting priorities, and delegating work accordingly.
• Evaluate employee performance and provide feedback, coaching and formal evaluations.
• Conduct monthly reporting outlining KPI’s specific to group fitness classes, fitness facility usage, personal training and programs.
• Ensure employees have clear goals and are aware of expectations.
• Ensure that employees adhere to all health and safety regulations.
• Monthly walk-throughs to address facility layout and potential safety concerns.
• Translate strategic goals into practical actions that are filtered into annual fitness and training performance goals and objectives.

Customer Experience:

• Actively communicate with both internal and external customers on special events, program and service changes and new incentives.
• Assist both our internal and external customers by providing prompt, sincere, and professional responses to questions and concerns that arise; striving to exceed our customers’ expectations.
• Communicate program cancellations and operational challenges and changes to the Marketing Team to reflect on-line media accordingly.
• Be the main point of contact for product knowledge and services available in the department.
• Assist and empower employees to handle customer complaints by providing a customer-centric environment.
• Monitor comments, feedback and evaluation forms received by tracking and reviewing information and following up in a timely manner and implement any follow up plans as required.

Planning and Organizing:

• Participate in the development of the annual fitness and training operational and capital budgets in conjunction with the Director of Fitness, Training & Children’s Programs.
• Be accountable to meet the budget targets for the department in terms of revenues and expenses.
• Creation of new business in fitness, group fitness and personal training.
• Work with the Sales and Marketing Team with preparation of promotional material.
• Plan messaging regarding price increases, program changes, new initiatives, collaborating with marketing as needed.
• Identify key areas of service and program enhancement and new program opportunities.
• Attend new program launches and finales.
• Audit the performance of each Group Fitness Instructor, Fitness Consultants and Personal Trainers on an annual basis and provide guidance as required.
• Monitor programming needs.
• Support department staff on-site during weekend, evening and daytime events.
• Determine materials, equipment, facility bookings, supervision or instruction needs for each program.
• Organize, document and coordinate the equipment inventory as well as usage rates, purchasing, cleaning repair and maintenance of fitness equipment through the development and maintenance of a lifecycle plan and preventative maintenance plan.
• Attend promotional opportunities as needed, acting as a representative of MNP Community and Sport Centre.
• Develop and maintain relationships with key stakeholders in portfolio.
• Networks with other facilities within and external to Canadian centers with a focus on equipment and maintenance trends and standards as well as competitive intelligence.
• Update and maintain training manuals on policies, procedures and programs.
• Complete and submit payroll biweekly.
• Facilitate the completion of the Fitness, Group Fitness, and Dryland Programs schedule.
• Facilitate support for shift coverage.
• Understand and apply all safety and emergency procedures to ensure a collective, streamlined and successful execution and ensure team is trained recurrently on procedures.
• Any other duties as assigned.

Committee Involvement:

• Participate in Manager Meetings and chair meetings on a rotational basis

What You’ll Need:

• Completed post-secondary education with preference given to Exercise Physiology, Kinesiology, Sport Administration or Sport Management graduates
  • Related programs may be considered
  • Masters-level education is an asset
• A minimum of three to five years of experience in management/supervisory and administrative role.
• Preference will be given to candidates with current certifications in CEP, AFLCA, canfitpro, CSEP, CSCS or other exercise and training certifications.
• Ambitious, driven, accountable, and thrive in a dynamic environment. Ability to supervise and train employees, including organizing, prioritizing, and scheduling work assignments.
• Solid negotiation, conflict resolution, and people management skills.
• Previous experience with budgeting techniques and fiscal management.
• Strong problem identification and problem resolution skills.
• Excellent teamwork and team-building skills as well as ability to work independently with little supervision.
• Strong communication skills (verbal and written) that allow adaptability to a variety of stakeholders.
• Proficient with Microsoft Word and Excel
• Previous experience using the Intellegenz system, Avocado or Sales Force is considered an asset.
• Current certifications in CPR Level C and Standard First Aid are required
  • CPR Level C certified within the last year
  • Standard First Aid recertified within the last 2 years
• Ability to work flexible hours including evenings and weekends to accommodate business needs as required.
• Preference will be given to candidates with additional certifications in coaching, leadership and/or conflict resolution.
• Effective leadership skills, with a strong focus on mentoring and motivation of employees.
• Experience with coaching and employee development.

Our Commitment to Diversity, Equity, and Inclusion:

We value the uniqueness and perspectives of all employees and are committed to diversity, equity and inclusion initiatives to create a feeling of belonging for all of our team members at MNP Community & Sport Centre. We welcome and encourage applications from all qualified candidates. MNP Community & Sport Centre provides support in its recruitment process to candidates with disabilities; including accommodation, that takes into account candidates’ accessibility needs. Please connect with our Human Resources team if you require accommodation within the recruitment process.

All candidates applying to MNP Community & Sport Centre must have legal authorization to work in Canada with no restrictions.

While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.