Première détection par notre source: il y a 12 jours
Mid-Market Customer Success Manager
@ riverside.fm
Toronto, Ontario
En bref
Riverside.fm is hiring a Mid-Market Customer Success Manager for a full-time remote role based in Toronto, Ontario, working Eastern time zone business hours. The role manages a portfolio of mid-market SaaS customers, driving adoption, renewals and expansion through business reviews and strategic advisory work.
Responsabilités :
- Manage a portfolio of mid-market customer accounts
- Lead regular business reviews
- Drive adoption and identify renewal and expansion opportunities
- Collaborate with Product and Marketing on roadmap priorities
Résumé des exigences :
- At least 3 years of SaaS customer success or support experience
- Experience managing a high velocity of accounts
- Strong English verbal and written communication
- Strong analytical and problem-solving skills
- Ability to achieve KPIs and targets
Outils et compétences
Source et dates
Site carrière / système de candidatures · comeet
- Date publiée par l’employeur
- Non fourni
- Première détection par notre source
- 2026-10-30
- Mise à jour du dossier source
- 2026-11-08
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Intermédiaire |
| Domaine | Service à la clientèle |
| Expérience | 3 an(s) et plus |
| Heures par semaine | 40 (estimé) |
| Horaire | jour |
| Déplacements | avion : aucun · route : aucun |
| Milieu de travail | Domicile |
| Position | Surtout assis |
| Exigences physiques | physique faible · ordinateur élevé |
| Langues | English |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
riverside.fm
Profil d’entreprise sauvegardé
Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.
Record. Edit. Publish. Your all-in-one podcast and video platform for studio quality content.
Description complète de l’entreprise
Riverside is on its way to becoming the go-to platform for content creation. Spotify, Marvel, Mark Zuckerberg, Gary Vee, and Apple all use Riverside to create their video and audio content. We have a great and widely-used product in a fascinating industry. We are backed by Alexis Ohanian (founder of Reddit) and Oren Ze’ev, and a group of some of the biggest influencers in the world. We have product-market fit and a passionate user community. In short, all signals show Riverside is on its way to become an exceptional company, so join us now and have real impact!
- Abonnés LinkedIn
- 44 189
- Personnes associées sur LinkedIn
- 374
- Bureaux déclarés
- Tel Aviv, IL
- Catégories d’activité
- Audio
- Podcast
- Media and Entertainment
- Software
- Audio Recording and Production
- Autres noms enregistrés
- riverside.fm
- Riverside
- Le profil indique une agence de recrutement
- Non
- Investissement total déclaré
- 77 000 000
La devise et la date d’observation ne sont pas fournies; ce n’est ni une valorisation actuelle ni une ronde de financement.
Riverside is on its way to becoming the go-to platform for content creation. Spotify, Marvel, Mark Zuckerberg, Gary Vee, and Apple all use Riverside to create their video and audio content. We have a great and widely-used product in a fascinating industry. We are backed by Alexis Ohanian (founder of Reddit) and Oren Ze’ev, and a group of some of the biggest influencers in the world. We have product-market fit and a…
| Champ | Valeur |
|---|---|
| Secteur | Software Development |
| Taille | 51-200 employees |
| Siège social | Tel Aviv |
| Type d’organisation | Privately Held |
| Fondée en | 2020 |
| Offres sur Jobsy | 11 |
| Voir la page |
Description
For many of us there’s that one podcast we never miss, and video content is part of our daily routine, whether it’s professional or personal. But how many of us truly understand the effort that goes on behind the scenes? Here at Riverside, we know it well. That’s exactly why we built an AI-powered platform that helps content creators, podcasters, marketeers, and more at major brands like Netflix, Disney, Google, and Microsoft to create high-quality content with ease.
Riverside’s technology streamlines the entire content creation process, turning ideas into professional-grade content with the highest production standards, without requiring expensive equipment or external services. The secret? AI-driven tools that replace traditional production roles like editing, directing, and design, automating the entire process at the click of a button.
About the Customer Success Team
Our Customer Success team is dedicated to helping our customers maximize the value of our platform. We build strong relationships, provide strategic guidance, and ensure a seamless experience from onboarding to renewal. Acting as trusted advisors, we proactively address challenges, drive adoption, and identify opportunities for growth. If you're passionate about delivering exceptional customer experiences and thrive in a dynamic, relationship-focused role, this is the team for you.
On your day-to-today
You will manage a portfolio of Mid-Market customers, acting as a strategic partner and trusted advisor to help them unlock the full value of Riverside. Your focus will be on driving adoption, enabling success at scale, and ensuring long-term retention and growth. You’ll lead regular business reviews, guide high-impact conversations, and identify opportunities for renewals and expansion. As the voice of the customer, you'll collaborate cross-functionally with Product and Marketing to influence roadmap priorities and share best practices. Your ability to build deep relationships, think proactively, and consult on how Riverside fits into broader business goals will be key to your success.
Location: This is a remote role based in Toronto, ON Canada with a requirement to work Eastern time zone business hours.
Requirements
What you bring to the table:
- At least 3 years of experience in customer success/ customer support in a SaaS environment.
- Experience managing a high velocity of accounts
- Desire to work remotely in a fast-paced startup environment
- Passion to apply your tech-savviness to learn Riverside’s product functionality
- An ability to excel in achieving KPIs and targets
- Strong verbal and written communication skills in English
- Strong analytical and problem-solving skills
- Ability to prioritize, organize, and execute multiple tasks with deadlines
Join us at Riverside and be a part of our mission to empower creators and businesses to tell their stories and amplify their voices!
Journal
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